SUMMARY:

• Expertise in IT and network administration, server and client installation and configurations, applications and GUIs, web services, troubleshooting; switches, routers, telecommunications devices, security and configuration management software, and software developer (API) documentation.
• Quality - driven and highly-motivated self-starter. Content Developer/Technical Writer/Software Tester with proven technical writing expertise of 16 years for a wide range of audiences, with emphasis on software documentation (applications, GUIs, middleware, infrastructure layers, servers, and SDKs/APIs).
• Wrote process documentation for engineering & project management teams .
• Received stock option benefits for superior performance at Confidential by identifying customer issues, resolving complaints, and improving usability of documentation, leading to increased customer satisfaction.
• Improved cross-team communication by holding bi-weekly information transfer sessions at iPlanet and NextHop. A V.P. of Engineering commented that I was the “glue that holds Engineering together”.
• Works pro-actively with program managers, project developers, testers, technical marketing, and technical support to obtain information, contribute to product planning, and improve processes.
• Frequently perform tasks and procedures with goal to improve end-user product usability.
• Wrote task-based training modules aimed at Design and Fab Engineers; developed and wrote guidelines and procedures to be used on fabrication floor for manufacturing ICs.
• Developed and maintained process documentation, guidelines, and project management templates.

COMPUTER SKILLS:

• MS Windows XP, Windows 7, Windows Server 2008, UNIX (including Sun Solaris, Macintosh, Linux), Mac OS, Confidential .
• IBM, Sun, HP, Broadcom, Zilog, UNIX minicomputers, broadband network processors, digital video hardware, Cisco switches and routers, and telecommunications switches and routers.
• Adobe FrameMaker 2 to 9.x; Adobe Acrobat 3 to 9, Web Works ePublisher, Adobe InDesign, Confidential Arbortext Editor ( Confidential XML Authoring tool), Author-it single-source system (Word-based), topic-based authoring, including Confidential (structured architecture for content and online help). Help tools: RoboHelp 4.x to 5.x (brush-up training in RoboHelp 8/9 May 2011). Microsoft Office (MS Word, MS Excel, MS PowerPoint), MS Visio 2007. Content Management Systems (Confluence, Oracle Site Studio, MS SharePoint, Confidential Documentum); MediaWiki, HTML/CSS, JavaScript, IC design (CAE) and CAD software. Open source software (Apache HTTP server and Tomcat application server). BlackBerry OS, Apple iOS, Android mobile OS.
• Cloud computing services, OpenStack (OSP 6 open source cloud computing platform), enterprise software, network protocols (Layer 2/3), wireless, storage, client/server; security services;
• Network processors (hardware data sheets, install/config guides); telecomm devices.
• Semiconductor industry experience ( Confidential, AMD, Zilog, Broadcom, Schlumberger Technologies, SDA Systems (merged with ECAD to form Cadence Systems); 5+ years in semiconductor cos
• TCP/IP, NFS, DNS, ATM, Frame Relay, database servers (Oracle Server), Oracle SQL*Net middleware; security mechanisms.
• Software development frameworks: Eclipse software development framework, MS Visual Studio;
• XML, HTML, XHTML, Google Sites, Google Docs;
• Cloud computing, web services, Java, JSON, REST APIs, Javadocs, wireless applications and infrastructure, telecommunications devices;
• CMSes: Confluence, SDL Trisoft, Documentum, MS SharePoint 2003/2007, wikis;
• Structured authoring--FrameMaker, XML-based authoring tools ( Confidential Arbortext Editor, XMetal, Oxygen);
• Documentation architectures/frameworks: DocBook, Confidential (topic-based authoring architecture);

PROFESSIONAL EXPERIENCE:

Sr. Technical Writer

Confidential, Raleigh, NC

Responsibilities:

• Researched/wrote and contributed to Corporate Information Security Framework document.
• Included risk assessment and strategy information for auditors and Board of Directors.
• MS SharePoint 2013 Server; Microsoft Office (MS Word, MS Power Point, Visio).

Contract Sr. Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

• Researched/wrote installation and configuration guides, and API documents for hypervisor VM and VM conversion tools (Microsoft Hyper-V and Confidential ESXi hypervisors’ VM conversions; Red Hat KVM virtual disk conversion tools
• Confidential vSphere and PowerShell clients;
• Doc tools: SDL Live Content Architect (content mgmt. system); XMetal 9.x; wikid; Visio, Snag-It.

Contract Sr. Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Researched/wrote installation, configuration, and SDK documents for cloud computing and virtualization platform.
• FrameMaker 11.x; wikis, RedHat Enterprise Linux 7.1; RedHat OpenStack 6 cloud computing platform.

Contract Sr. Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

• Updated/wrote SDK documents aimed at developers and deployment teams, for Primetime TV Everywhere for IP-enabled devices (iPhone, tablets, Android, iOS, desktop, etc.), specifically Ad Insertion.
• XMetal, Confluence wikis, Windows 7 platform.

Confidential, Mt. View, CA

Responsibilities:

• Updated releases of DesignWare Cores (IP) SuperSpeed USB 3.0 Controller documentation;
• Single sourcing project to extract descriptions from source code into Frame files.
• Developed proposal on migrating content from unstructured to structured content ( Confidential ).
• Adobe FrameMaker 7 and 11, Adobe Acrobat 11.x, MS Visio, MS SharePoint, Perforce version control system.

Confidential, Sunnyvale, CA

Responsibilities:

• Developed/wrote process and guidelines documentation linking to procedures and policies aimed at software developers (Engr. Tools).
• TaskMap 4.x, Visio 10.x, wikis, Oracle Site Studio Content Mgmt System, Jira, Windows 7.

Confidential, Palo Alto, CA

Responsibilities:

• Wrote original vCenter Operations Manager for View Integration guide.
• Product integrates Confidential vCenter Operations Manager Enterprise and Confidential View products, which are used by IT Administrators and Helpdesk Specialists to monitor and manage Confidential View environments.
• Adobe FrameMaker 7.2, SnagIt 8 graphics capture application, Microsoft Windows 7.

C onfidential, Mt. View, CA

Responsibilities:

• Wrote and revised web and print content for security products, disk, file, and email encryption;
• Revised content for Universal Server Administrator Guide for publishing to Web Help and PDF;
• Release notes for server and client products;
• Windows 7, Linux; Author-It single source content reuse system; Perforce version control system.

Confidential, Pleasanton, CA

Responsibilities:

• Application deployment project using virtualization and cloud computing;
• Confidential Arbor text XML authoring system with Confidential, Perforce version control system; Windows 7.
• Wrote Cisco Mail Email Migration Tool administrator guide;
• Contributed weekly feedback on mobile applications and services’ workflow and user messages on iPhone, Android, BlackBerry smart phones; and iPad and Cisco Cius tablets.
• FrameMaker 8.x, Author-it single-sourcing authoring system, Snag-it, Confluence CMS, wikis;
• Localization and internationalization activities for global users.

Sr. Technical Writer

Confidential, Campbell, CA

Responsibilities:

• Wrote SDK guide aimed at application developers for Biometrics time and attendance devices.
• Revised Installation and Configuration guide and online help for build and release system for developer environment.
• Confidential Arbor text XML authoring tool; Subversion (open source) source code control system.

Confidential, Austin, TX

Responsibilities:

• Wrote and edited project management office related documents to train Corporate IT teams in project management processes. Adhere to government compliance (SOX); accessibility requirements.
• MS Office (Word, PowerPoint); MS SharePoint Content Management and Collaboration system. Gained familiarity with ITIL best practices within Corporate IT team.

Confidential, Austin, TX

Responsibilities:

• Developed task-based training materials; set up processes to be used by Fab/Design Engineers.

Confidential, Austin, TX

Responsibilities:

• Researched, verified/tested commands, and wrote Layer 2 Command Line Interface guide.
• Wrote Wireless Controller Software Installation guide (802.11); verified installation and configuration on wireless devices. Also wrote API documentation.