SUMMARY:

• Over 16 years of experience writing documentation plans, creating and maintaining schedules, writing and editing product documentation, and coordinating with other specialists to produce various content to support assigned product areas.
• Highly experienced with interviewing Subject Matter Experts (SMEs) to create accurate and comprehensive content.
• Expert at collecting and using feedback to enhance content.
• Expert providing print and online documentation, knowledge base content, and web content.
• Expert in analyzing and evaluating technical information and preparing comprehensive recommendations, reports, briefing materials, letters, and directives from that information.
• Consummate Technical Writer and Editor who is dynamic, creative, forward - thinking, and adept at establishing and maintaining effective working relationships with co-workers. Customers, and those in lead/supervisory positions.
• Expert at explaining, advocating or negotiating with individuals and groups internally and externally to resolve complex problems and/or arrive at a common understanding of issues.
• Expert user of graphics tools such as Visio, Paint Shop Pro, Photo Shop, and the SnagIt suite. Expert in the use of the Full Adobe Acrobat suite (including Acrobat Writer and Acrobat Distiller). Expert user of Content Management tools such as Octane and Drupal. Well versed with using HTML, XHTML, XML, XStandard, PHP, and CSS.
• Expert in the use of document format standards and structured writing methods such as Information Mapping.
• Highly proficient in the use of many style guides, including; the US Government Publishing Office (GPO) Style Manual, the Chicago Style Manual, the Confidential ( Confidential M 5216.5), the APA Style Guide, and the Confidential Manual of Style.
• Expert in the use of Configuration and Version Management tools such as SharePoint, Confidential Tracker, Confidential Dimensions, Confidential Visual SourceSafe, Rational Clear Case, and Rational Rose.
• Expert in planning, organizing, prioritizing and coordinating work when diverse demands are involved.

TECHNICAL SKILLS:

• Computer literate with working knowledge and experience with operating environments such as Windows XP/Vista, Windows NT, Windows 7, Firewalls, Virtual Private Network (VPN), DOS, CICS, UNIX, Java, XML, ROSCOE, LAN/WAN, SQL, ORACLE, ORACLE DB, C, C++, and C#.NET.
• MS Office Suite, MS Word, Doc-to-Help, RoboHelp, WordPerfect, Adobe Acrobat Full Suite, Adobe FrameMaker, PaintShop Pro, PhotoShop, SnagIt Suite, ABC FlowCharter, Visio, SharePoint, Privia, MS PowerPoint, MS Project, MS Publisher, HTML, XML, Adobe InDesign, Netscape, Internet Explorer, Lotus Notes, MS Outlook, GroupWise, Meeting Maker, Confidential Tracker, Confidential Dimensions, Confidential Visual SourceSafe, Rational ClearCase, Rational Rose, AutoCAD, InfoMap, XStandard, DITA/XML and Octane and Drupal Content Management Systems.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Aviation Safety Technical Writer/Editor/Analyst

Responsibilities:

• Wrote and edited Notices of proposed rulemaking ( Confidential ) and Final rules after NPRM (FRANs) that addressed problems with domestic and international airplanes and products (engine, propeller, or appliance). These documents called Airworthiness Directives (ADs) are legally enforceable regulations issued by the Confidential in accordance with 14 CFR part 39 to correct unsafe conditions in products.
• Used project management skills to manage these documents from initial draft through publication in the Federal Register. Responsible for ensuring that every AD is tracked using the Access database and SharePoint. Ensured that every AD received appropriate review by designated reviewers. Maintained the master draft for version control compliance and writing the design specifications for complex systems.
• Performed NT LAN and WAN, PC and software installation, training, support, and troubleshooting, including cabling and TCP/IP configuration and also worked on Google Docs.
• Well versed in Confidential Office and Visio.
• Used analytical skills to analyze foreign and domestic service information (airplane service bulletins, Mandatory Continuing Airworthiness Information ( Confidential ), Airplane Flight Manuals (AFMs), etc.
• Used mathematical skills to compute costs for airplanes to comply with our published regulations.
• Used localization skills to adapt information written by foreign writers into information that is understood by U.S. English readers.

Confidential, Quantico, VA

Senior Technical Writer/Editor/Analyst

Responsibilities:

• Worked with researchers, scientist, statisticians, operations analyst, engineers, and Marine Corps personnel to test and evaluate materiel system capabilities and prepare comprehensive recommendations, reports, briefing materials, letters, and directives from that information.
• Successfully planned, organized, and prioritized editorial assignments from several divisions in the organization with competing interests and goals. Met weekly with these division heads to strategize and prioritize workloads to ensure all requirements are met.
• Used Frame Maker 8, Confidential Office, Adobe Acrobat, SnagIt, Visio, Confidential Project, and SharePoint and well versed with software development life cycle (SDLC).
• Instrumental in helping to develop processes and standard operating procedures that in corporate the creation and publication of programmatic documentation. Created and revised templates, and from a human-centered design perspective, makes recommendations to improve the efficiency and effectiveness of the documentation and documentation processes.
• Created and maintained an Agency style guide to assist writers with standards for grammar and punctuation, references and citations, documentation processes, Confidential Word Style usages, and basic Confidential Word navigation and whole MS Office suite.
• Performed LAN and WAN Operations for various departments.
• Instrumental in explaining, advocating, and negotiating the use of these new styles and templates with internal divisions and external customers. These suggestions helped to resolve complex problems with adherence to standards and eased writing and editing tasks for all concerned.
• Used Confidential Word, Confidential Project, Confidential Publisher, Confidential Visio, SharePoint, and Adobe Creative Suite Design Standard (InDesign, Photoshop, Illustrator, Acrobat), the Confidential ( Confidential M-5216.5), and Acrobat Distiller.

Confidential

Technical Writing Consultant

Responsibilities:

• Migrated major volumes of Confidential Word documentation ( Confidential ADMIN Manuals) to newly created Content Management System using Drupal, Google Docs, XStandard, Confidential Office 2007, and SnagIt. Updated documentation for new releases.
• Responsible for gathering Software Requirements, and producing low-level and high level Life-Cycle documentation (SDLC).
• Created a Content Management System for the State of South Dakota Managed Medicaid Information System ( Confidential ) using RoboHelp 8 and Confidential Office Suite. I was responsible for writing the ADMIN, Case Management, and Care Management Systems sections. I used Use Cases, SMEs, and a Systems prototype to create this documentation. I participated in daily status meetings and walk-throughs.
• Created Data Modules for a US Army Web Application from scratch using Arbortext, XML and CSS. Created knowledge base content for US Army content management system. Performed audits of knowledge base content to ensure content consistency with new technologies. Developed new taxonomies when appropriate.
• Used Frame Maker 8, Confidential Office, Adobe Acrobat, SnagIt, Visio, Confidential Project, and SharePoint.
• Wrote and edited API specifications documentation for Telecommunications project. Used Confidential Word and worked on LAN and WAN networks.
• Wrote and edited engineering documents and proposals for an Aerospace Rocket manufacturer. Used Confidential Word, Confidential Project, Confidential Visio, and Team Center software.

Confidential, Redmond, WA

Sr. Technical Writer

Responsibilities:

• Created and updated knowledge base content for Help Desk content management system.
• Created and updated Troubleshooting guides (TSGs) using the Octane Content Management System, HTML, XHTML, and XML.
• Worked on Google Docs as well.
• Worked with network engineering and created data center configuration diagrams.
• Created and updated documents to SharePoint.
• Reviewed, analyzed, evaluated and refined IT policies and procedures.

Confidential, Seattle, WA

Sr. Technical Writer/Editor/Analyst/Consultant

Responsibilities:

• Created Functional Specifications Documentation.
• Created Marketing Bio Project Scope Documentation.
• Created Test Plans.

Confidential, Washington, DC

Sr. Technical Writer/Editor/Analyst/Consultant

Responsibilities:

• Created User Manuals and Training Documents.
• Created on-line help using RoboHelp.
• Used Application Prototype for testing and documentation.
• Validated Use Cases.
• Reviewed, analyzed, evaluated and refined IT policies and procedures for Confidential .

Confidential

Sr. Technical Writer/Editor/Analyst/Consultant

Responsibilities:

• Responsible for planning, directing, researching, writing, editing, and producing a Management Manual for a proprietary healthcare software application designed to operate in the background and automate the workflow of electronic and paper medical records between application suites. Worked with Confidential Word templates. Interviewed Engineers, Programmers, and Developers.
• Worked with network engineering and created data center configuration diagrams.
• Responsible for gathering Software Requirements, and producing low-level and high level Life-Cycle documentation (SDLC).
• Wrote and updated Web Content on external website using wireframes.

Confidential, Washington, DC

Technical Writer/Editor/Analyst/Consultant

Responsibilities:

• Worked with Oracle Developers to create user manuals and standard operating procedures for the Confidential 's Confidential software.
• Managed and supervised projects, writers, and clerical staff. Used RoboHelp to create online help from existing documentation. Created a Disaster Recovery Plan. Used FrameMaker 5 and 6 to rewrite large Word documents.
• Used Confidential Word to develop systems architecture design documents, standard operating procedures, business architecture design documents, service level agreement documents, operations manuals, installation manuals, etc.
• Analyzed RFP and wrote/edited technical sections of proposal in a bid to provide Confidential services to the State of California Department of Health Services (Medicaid).