SUMMARY:

• A successful career in developing and authoring various types of technical literature
• Accomplished at communicating to diverse audience levels through the written word
• Background includes extensive experience in technical writing, business writing, editing, administration, customer support, user acceptance testing, training, and photography
• Certifications: Top Secret Security Clearance

TECHNICAL SKILLS:

• Microsoft Office: Word, Excel, Visio, Access, PowerPoint
• Publisher
• Photo Editor
• Adobe Acrobat
• Adobe Framemaker9
• Adobe Writer
• Lotus Notes
• IBM AS400
• Corel XMetal 3.0, 3.1 SGML Authoring Tools
• IMS Production Software
• ViewCad
• JavaScript
• ShopTech
• Content@ Database Management Workflow
• Agile Methodologies
• Digital Photography
• Arbortext Editor 6.0
• WordPress
• MS SharePoint
• DITA

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Responsible for the writing and editing of procedural service literature to support user manuals for various products as assigned.
• Create and maintain technical documentation using Adobe Acrobat, Adobe Framemaker, ArborText Editor.
• Research, review, and edit technical information, engineering prints for correctness and applicability while adhering to ISO standards.
• Select, photograph and coordinate the preparation of supporting artwork requirements using Digital Photography, and Microsoft Photo Editor.
• Interact with Engineering, and Compliance to ensure accuracy and comprehensibility.

Confidential

Technical Writer

Responsibilities:

• Responsible for the writing and editing of procedural service literature to support user manuals for various products as assigned.
• Create and maintain technical documentation using Adobe Acrobat, Adobe Framemaker, ArborText Editor, Microsoft Word, for the operation, service, and repair of SRC products for distribution to field service customers.
• Research, review, and edit technical information, engineering prints, and blueprints for correctness and applicability while adhering to ISO standards.
• Select, photograph and coordinate the preparation of supporting artwork requirements using Digital Photography, and Microsoft Photo Editor.
• Interact with Engineering, and Compliance to write and review system overviews while maintaining accuracy and comprehensibility.
• Authored Class IV Interactive Electronic Technical Manuals (IETM).
• Build databases for management using Microsoft Access and SharePoint.

Confidential

Technical Writer

Responsibilities:

• Responsible for the research and writing of procedural service literature for this member of the Commercial Vehicle division of Daimler Chrysler.
• Authoring of Confidential brands including Condor/Sterling and Business Class M2, with an emphasis on the fire / rescue brand Eagle / Metropolitan at the American LaFrance plant in Ladson, SC and Freightliner Custom Chassis in Gaffney, SC.
• Create and maintain technical documentation using the Corel XMetal® SGML authoring tool, Adobe Acrobat, Adobe Framemaker, and Microsoft Office for the operation, service, and repair of Confidential products for distribution to field service staff, dealers, and customers.
• Research, review, and edit technical information, engineering prints, and blueprints for correctness and applicability while adhering to ISO standards.
• Select, photograph and coordinate the preparation of supporting artwork requirements using Digital Photography, and Microsoft Photo Editor.
• Interacts with Corporate Engineering, Service Engineering, Compliance, Litigation, and the Parts group to ensure accuracy and comprehensibility.

Confidential, Charleston, SC

Tutor

Responsibilities:

• Responsible for providing supplemental instruction to K - 12 students under the “No Child Left Behind” program.
• Tutor math and reading to students during after-school hours in the public school setting.

Confidential

Technical Writer

Responsibilities:

• Complete responsibility for user acceptance testing and procedural technical documentation of the “Synapse™ for Printing” system, for the 4th largest government-printing agency in the United States, Oregon State Printing and Distribution.
• Tested Synapse™ for printing software for the end-user.
• Developed and authored end-user training literature using Microsoft Word, Adobe Acrobat, and Adobe Framemaker.
• Documented project workflows and flowcharting using Visio.
• Assisted the project manager with tracking project goals and milestones using Microsoft Project 98.
• Trained State of Oregon employees on the Synapse system.
• Wrote, edited, and maintained the IBSS corporate newsletter using Microsoft Publisher.

Confidential

Accounts Payable Representative

Responsibilities:

• Complete responsibility for all aspects of payables for this locally and family owned printing company.
• Processed all payables and payroll using Microsoft Excel.
• Responsible for month-end closing.
• Wrote accounting back-office procedures using Microsoft Word.

Confidential

Technical Writer (Contract)

Responsibilities:

• Complete responsibility for writing a policy and procedure manual for Resource Bancshares Mortgage as a three-month contractor under Randstad Technical.
• Researched and gathered data by interviewing upper management.
• Followed specific in-house writing style for manual completion.
• Wrote and successfully completed the policy and procedure manual using Microsoft Word.

Confidential

Business Analyst Documentation Specialist

Responsibilities:

• Responsible for user acceptance testing and procedural documentation of the Citrix process model for this former division of Fleet Bank in Boston.
• Interfaced with project teams to document business processes and work flowcharts using Visio and Lotus Notes.
• Reviewed user requirements and wrote test plans from Citrix, using Microsoft Word, and PowerPoint.
• Assisted project managers with tracking project goals and milestones using Microsoft Project 98.

Confidential

Medicare Secondary Payer Representative

Responsibilities:

• Complete responsibility for processing Medicare secondary payer claims for the Durable Medical Equipment Regional Carrier (DMERC) division of BCBS, that serves over a million South Carolinians.
• Processed decision-based Medicare secondary payer claims.
• Wrote correspondence in response to beneficiary and provider inquiries.
• Established and maintained good rapport with the beneficiary and the provider.