Technical Writer / Administrative Analyst Resume

OBJECTIVE:

To provide exceptional analytical, communicative, and technical skills in order to meet and exceed both personal and company goals while practicing adaptability and focus in my field.

TECHNICAL SKILLS:

Microsoft Office Suite (Word, Excel, Visio, etc.)
Adobe Suite (GoLive, Acrobat Pro, RoboHelp)
Atlassian Tools (Jira, Confluence, BitBucket)
SharePoint Pro and SharePoint Server
TechSmith Tools (SnagIt and Flare)
Technical Writing and Documentation
Process and Procedure Development
Organization, Analysis, and Planning
Change Management
NERC CIP Compliance

PROFESSIONAL EXPERIENCE:

Technical Writer / Administrative Analyst

Confidential

Creating new company plans, policies, and procedures in tandem with company expansion.
Managing SLM, Sharepoint, and Confluence sites with documentation for 10+ departments.
Attending and tracking company meetings in order to identify policy and procedural needs.

Senior Technical Writer

Confidential

Organized, updated, and distributed company - wide existing documentation.
Worked closely with subject matter experts to create and update RFIs and RFOs.
Created new company plans, policies, and procedures in compliance with NERC CIP standards.

Technical Writer / IT Service Manager

Confidential

Created, keyword tagged, and posted 200+ articles to a COTS knowledge base solution.
Managed IT, Human Resource, and Finance department SharePoint sites.
Created technical article templates and content for ticket resolutions and change management.

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