TECHNICAL SKILLS:

• Adobe Creative Suite (including FrameMaker)
• ArborText XML Editor
• RoboHelp
• Content management methodology and technology
• Content Management Systems:
• Confluence
• SharePoint
• SDL Tridion
• MS Office
• MS Visio
• Application servers
• IIS
• WebSphere
• Tomcat
• Proficient in XML and HTML
• Content reuse tools and strategies
• UNIX/Linux
• SQL and Oracle Databases

PROFESSIONAL EXPERIENCE:

Confidential, Naperville, IL

Technical Communications Consultant

Responsibilities:

• Documentation restructuring and conversion to multichannel publishing platform.
• This involved more than 1,000 printed pages of legacy content, developing a workflow for this work, and evaluating and integrating of different tools into a unified content - management and publishing platform.

Confidential

Senior Technical Writer

Responsibilities:

• (Contract) Implemented an information model and content-reuse system based on the Confidential open standard.
• This involved conversion of more than 1,000 printed pages of legacy content, developing a workflow for this work, and evaluating and integrating of different tools into a unified content-management and publishing platform.

Confidential, Bloomington, IL

Technical Editor

• Performed various writing and editing functions in a very large enterprise knowledge management initiative.
• Our mandate was to convert large amounts of legacy information into a unified knowledge management system. Primarily, this content was for use by customer service teams during customer engagements.
• Served in multiple capacities, including front-line editing, development of standards and processes, technical implementation of content using Dreamweaver (HTML editor) and Tridion (content-management system). Specifically, I participated in:
• Editing and rewriting knowledge articles in collaboration with department personnel.
• Uploading revised content to a new content management system (Tridion). This included modifying HTML code as necessary.

Confidential, Lagrange, IL

Technical Communications Consultant

Responsibilities:

• Designed and implemented a content-reuse strategy and technical infrastructure to support documentation efforts for two simultaneous locomotive deliveries. Coordinated a geographically dispersed team to identify and migrate legacy content into a reusable structure. This included developing best-practices and standards documents and implementing a collaboration strategy using SharePoint.
• Stepped into an entirely unfamiliar domain (locomotive manufacturing) with little orientation. Quickly assumed primary responsibility for developing scheduled maintenance manuals for an entirely new locomotive model.

Confidential, Chicago, IL

Technical Communications Consultant

Responsibilities:

• Designed and implemented a technical documentation operation (including standards, processes, and content-management solution) for a start-up firm in in the health care data-analytics field.
• I also helped develop and document standard operating procedures around development and IT security practices and procedures, including HIPAA data-security compliance.
• Participated in development of requirements and technical specifications.
• Participated in marketing and data-quality assurance projects.

Confidential, Chicago, IL

Technical Communications Consultant

Responsibilities:

• (Contract) Created REST API documentation for an online ordering service used by some of the nation's largest pizza chains.
• This was challenging because I had to learn about REST APIs on the fly, as the work was being developed.
• Agile/scrum methodology.

Confidential, Chicago, IL

Technical Communications Consultant

Responsibilities:

• Developer of technical documentation for a financial trading system in development by Confidential .
• Developed API documentation for back-end trading services (C++).
• My role also included planning, design, and implementation of processes, standards, technology, and best practices for a nascent technical communications department.

Confidential, Lombard, IL

Senior Technical Writer

Responsibilities:

• Developed and implemented a task-based, modular documentation set spanning the entire health-care mobility platform, as well as all of its different solutions (including Cardiology, OB, Patient Monitoring, and Electronic Medical Records).
• I documented both the client (iOS and Android) and server sides of the platform.
• Agile/scrum methodology.
• Throughout the development cycle, I served the development team as a user experience advocated, collaborating in design and implementation strategies for the Patient Monitoring client application (with both Android and iOS development teams).
• Participated in development of requirements and technical specifications.

Confidential, Oak Brook, IL

Senior Technical Writer

Responsibilities:

• Created a wide range of documentation for an enterprise financial data management suite that global financial institutions use to acquire and maintain pricing data and other information about a wide range of financial instruments.
• In this position, I used Structured FrameMaker to maintain a series of user and admin manuals for a high-volume platform that managed securities pricing information.
• Agile/scrum methodology.

Confidential, Chicago, IL

Staff Technical Writer

Responsibilities:

• Produced online help and print/PDF documentation for an enterprise document management software suite targeted toward the legal market.

Confidential, Arlington Heights, IL

Staff Technical Writer

Responsibilities:

• Developed process documentation, technical documentation, and project business documents for a team building an integrated IT infrastructure for Confidential Group.
• Created internal documentation regarding system designs, processes, and standards concerning both the development effort and the finished solution.
• Agile/scrum methodology.

Confidential, Lincolnshire, IL

Principal Technical Writer

Responsibilities:

• Documentation team leader managing online and print/PDF documentation for Confidential, an enterprise-level content management (ECM) software suite that helps large organizations manage documents, workflow, collaboration and a variety of unstructured content.
• In this role, I also participated in the creation of technical and business documentation spanning the entire company. Participated in development of requirements and technical specifications.
• Agile/scrum methodology.