Sr. Data Center Operations Technical Support - Vice President Resume New York, NY - Hire IT People

OBJECTIVE:

A challenging position that will allow me to utilize my extensive and diverse technical and communication skills in a dynamic environment for the good of my employer, while continuing to broaden and enhance my varied skill set in the Information Technology field.

TECHNICAL SKILLS

TWSz (OPC)
JCL
z/OS V2.1
JES2
TSO/ISPF
SDSF
MQ
CICS
RMM
REXX
CLIST
Confidential Utilities
IDCAMS
DFSORT/SYNCSORT
TSS (Top Secret)
RACF
FTP
NDM
IAM (Innovations)
DADS
BAC
FDR/ABR/DSF
CA - View (SAR)
Spoolview
CA-Spool
File Manager
PKZIP
JOBSCAN (ASG)
CA-1
CA-7
CA-11
DYL280II
CM30/BM30 (merge/purge)
CHANGEMAN
INFO/MAN
INFOPAC (ViewDirect)
Windows7 and 10
MS Office
Excel
Word
Project
Lync

EXPERIENCE HIGHLIGHTS:

Strong, diverse experience in all aspects of Job Scheduling, Tech Support, Production Analysis. Expert in all facets of JCL. Responsible for building & maintaining complicated production procs. Administer TWSz Job Scheduler databases: AD, ETT/EDWA, WS, SR, LTP/CP, JCLVAR, Calendars. Create TWSz applications in support of production and non-prod (test/dev/QA) environments. Troubleshoot TWSz scheduling issues and address via tuning applied to AD, SR, etc. Extensive experience in problem determination, abend resolution and job restarts/reruns. Assist Operations/Production Control in monitoring batch production via TWSz (e.g. Dialog 6.3). Develop, test and implement CLISTs, ISPPLIB Panels and interactive and batch REXX execs. Process Change Control Requests (move source/object to production). Liaise between Firm and Mainframe Facilities Management provider re z/OS technical matters. Direct contact with external clients in a service bureau-like environment. Provide technical assistance to both technical and non-technical users. Security Administration: responsible for daily TSS ID maintenance. Write FDREPORT queries to investigate DASD issues. Management experience in technical and non-technical departments.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr. Data Center Operations Technical Support - Vice President

Responsibilities:

Provide primary Technical Support for multiple batch and online applications running on Confidential mainframe LPAR. Develop and implement TWSz scheduling changes, updating all relevant databases, creating complicated application flow. Act as primary technical liaison with mainframe facilities management provider, including coordination of DR/BCP testing, z/OS Upgrade and software maintenance verification. Perform batch and CICS error determination and abend resolution. Work closely with Application developers. Develop and implement JCLLIB, PROCLIB and PARMLIB updates. Coordinate and implement processing of incoming and outgoing file transfers via FTP and NDM to internal and external recipients. Identify and implement operational efficiencies. Author departmental written procedures and documentation. Implement production turnovers submitted by development staff. Administer non-mainframe Spoolview report repository. Perform Top Secret ACID maintenance/updates. Support 24/7 Data Center Operations staff (on-call 24/7).

Confidential, Garden City, NY

Systems Management Professional - Operations Support During Transition

Responsibilities:

Provide technical and project management support to Console Operations and Production Control during an outsourcing transition from Confidential to Confidential ; working with CA-7 and CA-11, assist in monitoring of mainframe batch schedule while training new employees; perform company-specific knowledge transfer to Confidential employees. With input from Operations and working with technical writers, document processes and procedures and publish to standard documentation repositories. Find opportunities for efficiencies using Automation, CLISTs, REXX, etc. allowing Operations to excel in their day-to-day activities; provide 24X7 support (on-call).

Confidential, Garden City, NY

Senior Production Control Analyst - Team Lead

Responsibilities:

Identify and correct Confidential mainframe production abends; monitor batch flow using CA7; contact support personnel in a timely manner when necessary. Document abends and their resolution; escalate severe problems through proper channels (“SEV 1” issues); function as de-facto shift supervisor, distributing work-load to team; backup and assist team members. Provide on-the-job training to less experienced team members.

Confidential, Lincoln Harbor, NJ

Senior Production Analyst

Responsibilities:

Monitor batch flow via TWSz (OPC); identify and correct abends; initiate call-outs when necessary; interface with Operations staff; document abends and resolution.

Confidential, Des Moines, IA

Senior Tech Support Technician

Responsibilities:

Maintain production TWS (OPC) databases and applications. Personally responsible for converting from a manual, non-automated job submission environment to OPC/ESA job-scheduled environment (approx. 5,000 batch jobs per night). Build and maintain production JCL procs; assist JCL department with complicated job abends/restarts. Perform RACF Administration (daily maintenance). Perform DASD maintenance via FDR products; build/maintain CLISTs; write ad-hoc DYL280II routines; change control (source and object); error determination and problem resolution support for technical and non-technical users.

Confidential, Lake Success, NY

Technical Support Technician

Responsibilities:

Responsible for production transmittals, DASD Maintenance, application programmer support, creation and maintenance of production procs; abend recovery/production job reruns.

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Sr. Data Center Operations Technical Support - Vice President Resume

New York, NY

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