Technical Writer Resume

PROFESSIONAL SUMMARY:

Technical documentation experience in the manufacturing and logistics domain (3 years)
Technical documentation experience in the networking domain (3.5 years)
Software development experience in the retail domain (3.3 years)
Total technical writing experience - 6.5 years
Create end user manuals for client products
Collaborate with client writers and product teams across the globe
Conduct peer reviews and set up technical reviews with product teams
Follow up and update user stories in Rally (for Agile projects)
Create illustrations and capture screenshots
Generate online help
Mentor new writers
Update and maintain Weekly Status Report in the internal wiki site
Prepare and present sessions on technical topics to other writers in the group

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Confidential is a fault tolerant controller that enables clients to monitor and diagnose faults in field devices and trigger emergency shutdowns.
Confidential controllers are based on the Triple Modular Redundant (TMR) architecture and are often used in nuclear plants and power plants.
Confidential offers two advanced remote terminal units (RTUs) for long-distance, high-integrity communication.
Advanced configuration and programming environments help these units increase productivity in oil and gas, power, and mining plants.
Confidential portal enables its customers to manage their policies, reimbursement claims, and payments online. The Daman portal also enables customers to rate hospitals and medical service providers.
Daman customers can be policy holders, brokers, and dependents.

Confidential

Senior Technical Writer

Responsibilities:

Confidential is a virtual appliance that provides seamless, scalable, and automation-centric management for virtualized data center and cloud environments.
Based on Red Hat Enterprise Linux (RHEL) that provides centralized device and security policy management of Cisco devices.
Cisco Confidential is a network management tool that adds to the capabilities of the Web User Interface and the command-line interface.
Prime Confidential provides network administrators with a single solution for network optimization, troubleshooting, security monitoring, and wired LAN systems management.
XMP is an open source project (internal to Cisco) which provides a platform with components and widgets that can be used by development teams across Cisco.
The components will usually be "ready-to-use" code packages, with a functionality that is most required across teams.
Cisco Active Network Abstraction provides a network management solution that enables service providers to abstract the network irrespective of the various technologies and domains the network is based on.
It enables the clients to manage network elements, carry out fault management, packet simulation, and root cause analysis of a fault in the network.

Confidential

JAVA Developer

Responsibilities:

Electronic journal is a module that generates transaction reports in Walgreens stores on regular time intervals.
Reverse engineering was used to rebuild the project from COBOL to java.
Remedy web interface is an online application for employees and vendors of Walgreens for general support and time sheet management. Project was developed using Walgreens framework with SQL as backend.