Technical Writer Resume Nanticoke Avenue, Georgetown - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Nanticoke Avenue, Georgetown

Technical Writer

User documents per FAA and European Safety Agency (EASA) requirements
Internal Auditor per International Organization Standardization ISO 9001 and AS9100
Service Bulletins and Maintenance Manuals
Sales Brochures and Product Support Documentation
Built SharePoint Technical Publications Library

Confidential, Lewes, DE

Financial Reports Developer

Confidential, Newark, DE

Technical Writer / Report Developer

Assist in SDLC process: gather requirements, develop solutions, test solutions, roll out solution, and maintain the solution.
Assist with the technical documentation for current and future applications in accordance with SDLC standards e.g., system design documents, user's manuals, reference guides, management and control plans, and operating procedures,
Develop tracking tool for software rollout issues
Produce documents in support of Service Level Agreements as part of the Enterprise Project Life Cycle (EPLC) process.
Maintain Software Requirements Documents: Software Design, Software Test Plans, Operations & Maintenance, Service Level Agreements, etc.
Customize and delivered global training tailored for business areas
Coordinate training for global audience
Built database to track training records

Confidential, Wilmington, DE

Technical Writer/Report Developer

Customer Relations Management (CRM) projects: Devised data modeling forecasting systems to anticipate work - loads as a result of web, TV, and mail advertising campaigns, etc.
Developed a near real-time report regarding work flow queues compared with the available personnel and estimated time to completion.
Documented SDLC process, created approval process flow diagrams, training manuals for process and quality areas.
Maintained the Quality Manual for processing financial applications.
Developed tool for real-time monitoring regarding items in queue, number of items processed, quality and re-work.

Confidential, Wilmington DE

Technical Writer

Compile traceability matrix for client/server applications to evaluate end-user activity and troubleshoot site issues. Report uptime availability.
Change Management Representative per Software Development Life-Cycle (SDLC) Methodologies
Publish internal monthly reports in html to confirm how each franchise was meeting or exceeding goals.
Reports for business specific ROI metrics.
Document process flow diagrams for client/server applications.
Change management representative for the internet services group to mitigate problems and facilitate software code changes.
Produce internal communication regarding systems and progress.
Develop on-line reports regarding online usage-- numbers of people participating, percentage of all employees etc.
System documents, technical processes, incident response documents, security documents such as guidelines and standards.
Perform validation and verification testing for new software release.
User guides, application run books and supporting materials.
Document software security
Document database failover processes and procedures.

Confidential

Technical Writer

Perform software validation and verification testing prior to uploading code to production servers.
Work with vendors to build a software system to produce and deliver manuals for just-in-time delivery.
Coordinate internal quality audits and reports to verify processes were meeting ISO 9000 and OSA mandated requirements.
Develop templates for user and service manuals to operate x-ray equipment for hospital networking systems to DICOM standards.
Work with vendors translating manuals into 14 different languages
QA Tester of User Interface for new releases of software.