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Technical Writer Resume

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Sun City West, AZ

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OBJECTIVE

Pursuing an opportunity where my experience in technical writing, project management, training and technical support contributes to creating successful technical and non - technical documentation/content.

SUMMARY

  • Plan, research, write, edit, and publish communications for technical and non-technical audiences.
  • Project Management, Data/Information Mapping, website creation, software testing.
  • Experienced with the following Software: MS Office 2013 (Outlook, Word, Excel, PowerPoint, and Access), Visio, SnagIt, SharePoint (user), Adobe DreamWeaver, Formatting Solutions, Information Mapping, MS FrontPage, Adobe Acrobat, SAP (R/3, BPC, CRM, BW), InfoPak (Publisher, Recorder, Glossary, Converter, Simulator, Sync, and Web Architect), JIRA, CVS, Visual Source Safe, Adobe InDesign, Windows.

PROFESSIONAL EXPERIENCE

Confidential, Sun City West, AZ

Technical Writer

  • Paid and volunteer writing work for 9 organizations.
  • Prepare instructions, User Guides, Quick Guides, blog articles, and newsletter support (4).
  • Create, publish, and update websites (7).
  • Provide article summations for future web-based instructional scripts.
  • Edit various articles, books, and technical papers.

Confidential, Phoenix, AZ

Technical Writer

  • Created Features Document for emerge Platform team. Document used in conjunction with the Client Workbook and Project Management support to bring clients up to speed on the software.
  • Developed internal documentation for Configuration Team to properly customize and configure the emerge Platform.
  • Created in-house “Terms” document on internal SharePoint site used to help new staff and contractors come up to speed with the emerge Platform.
  • Worked with Project Management Team to update the Client Workbook, used to specify Configuration changes required for individual clients.
  • Worked with QA Team to document bugs found and move them into repair status.

Confidential, Phoenix, AZ

Technical Writer

  • Designed documentation for multiple functional areas: Finance, Sales, Corporate Management, System Administrators, and Human Resources.
  • Created User Guides for following SAP BPC Module activities: Creating Annual Plans, Creating Reports, and BPC Administrator Activities.
  • Created User Guides for the following HighJump Programs: Route Administrator (Sales Managers/System Administrators), Route Assistant (Sales-Local), and OmniTech Software (Sales-National Accounts).
  • Created HR Onboarding Manual for Employees and Contractors.

Confidential, South Jordan, UT

Technical Writer

  • Created, published, and updated documents using new Interwoven TeamSite (CMS).
  • Rewrote content for online manuals and PowerPoint trainings.
  • Utilized Information Mapping concepts to create all documentation.

Confidential, Mountain View, CA

Technical Writer

  • Developed five unique sets of Online Help Documentation for custom CRM Group Software, Sales/email Response, and other proprietary Sales-related programs.
  • Created UML Use Case Diagrams used to focus programming decision-making. These documents used by QA Group for additional testing.
  • Worked with Programmers to create and update GUIs for the custom CRM screens.
  • Provided Wiki documentation (on request) to various groups in Sales.
  • Edited training scripts/storyboards for internal isEDU department.

Confidential, Cupertino, CA

Technical Writer

  • Created HR and Finance Department Policies and Procedures for inclusion in HR and Finance Master Instruction Manuals.

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