Documentation Specialist Resume

SUMMARY:

Senior technical writer with broad experience in Information Technology.
Self - motivated, adaptable, and able to function well in a fast-paced environment.
Collaborative people leader with a roll-up-your-sleeves mentality who goes the extra mile to get results.

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential

Documentation Specialist

Responsibilities:

Confidential, Phoenix, Arizona

Documentation Specialist

Responsibilities:

Worked with SMEs and Account Executives to document Standard Remediation processes associated.

Confidential, Plano, Texas

Technical Writer

Responsibilities:

Using Adobe Confidential, provide updates to current documentation for a Confidential being developed by a diagnostic instrument manufacturer.
Conditional text is employed extensively to create different versions of a single document to be used by Instructors, Application Specialists and potential Customers.
Telecommute.

Confidential, Phoenix, Arizona

Project Manager

Responsibilities:

Worked with Systems and Applications Managers to identify, and implement, criteria necessary to define record/data retention schedules.

Confidential, Scottsdale, Arizona

Senior Technical Writer

Responsibilities:

Increased efficiency by partnering with Development to identify software problems and potential solutions.
Customer approval rating of documentation increased 20% over 3 years.
Facilitated format upgrades and RoboHelp import by designing Confidential templates.
Used Power Point to update projects for the Confidential .
Approximately 30 projects.
Used FileZilla to maintain the documentation section of the Wiki site.

Confidential, Silicon Valley, California

Technical Writer

Responsibilities:

Enabled outstanding customer support through written documentation and online help for software.
Improved functionality through collaborative problem-solving.

Confidential

Technical Writer

Responsibilities:

Improved customer support through development of online help for Confidential ’s dQuery datamodule designer and applications generated by Confidential ’s dQuery Business Edition.
Enhanced Language Reference and User’s Guide by updating content and graphics, repaginating and reformatting, and generating PDF’s for download from web site and on-demand printing.

Confidential

Technical Writer

Responsibilities:

Designed, maintained, updated, and compiled various translated documents for printed materials and online help to reflect changes in product functionality.
Designed and compiled a new User’s Guide to enable on-demand printing.
Reviewed and revised marketing materials and web site content to keep enhance company brand.