SUMMARY:

• Collaborative Web and Technical Writer/Editor with experience in the following areas:
• Writing copy for print and online delivery
• Developing training, help, technical, and SEO - friendly content
• Providing requested levels of edit - light copyediting or substantive editing
• Developing and maintaining editorial standards, style guides, and templates
• Assessing the current state of content and recommending strategies for improvement
• Working with Agile/Scrum teams

TECHNICAL SKILLS:

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Microsoft Visio
• Microsoft SharePoint
• Adobe Acrobat Pro
• Adobe FrameMaker
• Adobe Photoshop
• Google Apps (Gmail, Calendar, Drive, Docs, Sheets, Slides)
• Mediawiki
• Atlassian Jira and Confluence 
• HTML/Text Editors (e.g., Adobe Dreamweaver, Notepad+, TextMate) 
• Techsmith SnagIt
• Drupal

PROFESSIONAL EXPERIENCE

Web and Technical Writer/Editor

Confidential

• I provide part-time technical writing, editing, and template development (MS Word and Google Docs) for 5AM Solutions, a provider of cloud-based solutions for the life sciences and healthcare.
• I provided consulting and editorial services for the Web Development and Communications teams at the Defense Acquisition University (DAU), Fort Belvoir, Virginia.

Web Writer/Editor

Confidential

• Working with a Web editorial team, I consolidated new and migrated content on the SAMHSA site; wrote and edited Web copy; and served as lead on a Section 508 remediation project for 1200 pages of PDF content.
• Senior Associate (Web and Technical Writer/Editor), Digital Strategy Group, ICF International
• I worked with multidisciplinary Agile teams on the Enterprise Veterans Self-Service (EVSS) project, which focused on developing and enhancing features on ebenefits.va.gov. The primary goal was to enable veterans to apply for and manage benefits online. I participated in design discussions; developed and maintained tone of voice and editorial guidelines; contributed topics and resource pages to the team knowledge base (Confluence wiki); and developed MS Word templates for client reviews, job aids, and mapping to 508-compliant Web and PDF content. Outside of the EVSS project, I blogged on a company SharePoint site and provided part-time writing and editing support for conceptual Web pages, email blasts, brochures, infographic text, and research reports.

Web and Technical Writer/Editor

Confidential

• I served as Technical Editor (remote) for the Impression Exchange Solution (IES) Guidelines, developed by the Interactive Advertising Bureau in New York, NY.
• I provided editorial support for the first phase of a DC Government agency migration to the Drupal content management system. I assisted clients with content migration; solved HTML and CSS issues; monitored site performance; and recommended design changes and enhancements.
• I collaborated with the Associate Director of the US Forest Service OCIO to develop a communication plan for an Enterprise Architecture Awareness rollout.
• I edited technical training manuals for Windwalker Corporation as a contractor to the Federal Deposit Insurance Corporation (FDIC).

Managing Editor

Confidential

• I served as the first managing editor of ebenefits.va.gov, a website supporting veterans' benefits and services. I gathered content requirements; maintained an editorial calendar; worked with stakeholders to meet publishing deadlines; worked with our Art Director on brochure and poster campaigns; developed and maintained editorial standards; updated content using WebLogic Portal; maintained user guides for internal systems; and gave constant feedback to improve content quality and UX design.

Web and Technical Writer/Editor

Confidential

National Cancer Institute Center for Biomedical Informatics and Information Technology

I provided technical writing and editing support for medical terminology databases and online thesauri used by the Enterprise Vocabulary Services Group (ontologists and software developers). I developed and delivered content specifications, user guides, administrator guides, API guides, release notes, online help, and training materials; coordinated training sessions for an Enterprise Architecture rollout; developed documentation templates for Adobe FrameMaker, Microsoft Word, and MadCap Flare; and developed and maintained knowledge base topics on MediaWiki and Confluence.

• I taught the official training curriculum (online and classroom) for users of MadCap Flare, a single-source publishing system for writers and trainers.
• I gathered requirements for an internal online knowledge base used by the General Services Department (GSD) to serve Confidential staff; completed a content inventory to identify current site structure and assets; worked with the General Services team to develop a business classification taxonomy; tracked support tickets; served as a writing coach and editor for business units tasked with writing online help content; and gave constant feedback to improve content quality and UX design.

Technical Writer/Editor

Confidential

• I developed and maintained a documentation library for the company's flagship product, Clinical Workstation; participated in product design sessions to provide feedback on design and usability; and developed and maintained a user guide, administrator guide, release notes, and online help for the product.
• Developed training for an online correspondence system at Confidential
• Developed user guides, SOPs, and online help for Confidential
• Created an intranet library of help topics for Confidential
• Served as training team lead for large-scale rollouts at Confidential