SUMMARY:

• Accomplished senior technical writer and trainer with over 20 years of experience producing technical documentation, organizational communications, and marketing literature. Experienced in documenting all phases of the software development lifecycle, from requirements definition through quality assurance and end - user training and implementation.
• Proven ability to analyze technical information and then design and produce a range of deliverables for the targeted audience, including brochures, manuals, and Web sites. Comfortable writing for technical and non-technical audiences. Consultant or employee of Fortune 100 companies and the federal government. Master’s degree in Technical Writing; licensed radiographic technologist.

TECHNICAL SKILLS:

• Authoring tools Microsoft Word, RoboHelp, and FrameMaker
• Microsoft Visio for data models and flow charts
• HTML and XML
• Screen capture utilities such as Snagit
• Microsoft PowerPoint and Excel
• Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, McLean, VA

Responsibilities:

• Wrote software process improvement documentation for the Confidential .
• Helped establish a project management office for overseeing software development efforts.
• Produced department newsletters and documentation for software releases.

Technical Writer/Instructional Designer

Confidential, San Francisco, CA

Responsibilities:

• Supported PeopleSoft HR upgrade through production of animated, online presentations using Microsoft PowerPoint.
• Enabled localization of training materials by producing screen captures in eight languages using Snagit. Coordinated upload of screen captures to shared site for access by translation vendor.
• Designed and produced training materials for company-wide upgrade to Microsoft Office 2010. Included presentation about user interface changes and a new features presentation for each Office application.

Marketing Communications Consultant

Confidential, Orlando, FL

Responsibilities:

• Created online presence for startup medical products company by producing a Web site highlighting products and services.
• Designed product brochure for company’s line of prosthetic devices for EMS training.

Radiographic Technologist

Confidential, Kennebunk, ME

Responsibilities:

• Performed x-ray imaging on patients according to prescribed radiographic protocols.
• Provided fluoroscopic imaging for needle localization in pain-management procedures.

Radiographic Technologist

Confidential, Falmouth, ME

Responsibilities:

• Performed x-ray imaging on patients according to prescribed radiographic protocols.

Radiographic Technologist

Confidential, Portland, ME

Responsibilities:

• Performed x-ray imaging on patients according to prescribed radiographic protocols.
• Medically-assisted patients in the removal of staples, sutures, and casts.

Documentation/QA Specialist

Confidential, Portland, ME

Responsibilities:

• Streamlined documentation for Web-based B2B application by writing single-sourced online help and Customer Service reference information using RoboHelp. Compiled and uploaded online help revisions as new software releases became available.
• Helped ensure defect-free software updates by writing and implementing QA test plans.
• Promoted company culture by producing and maintaining company’s intranet site.

Senior Technical Writing Consultant

Confidential, Rochester, NY

Responsibilities:

• Facilitated product development and support by documenting internal processes and data model. Described software development and quality assurance interactions based on team meetings and stakeholder interviews.
• Ensured adherence to business requirements by writing software functional specifications. Verified that software features/functions were prioritized and included in releases based on signed-off product business requirements.
• Managed production and distribution of updates to Xerox field service manuals.
• Increased awareness of Xerox department by producing monthly newsletter and status report. Interviewed subject matter experts regarding department goals and accomplishments.

Technical Writer/Trainer 8

Confidential, Washington, DC

Responsibilities:

• Ensured successful rollout of major government software system by designing, coordinating, and delivering classroom-based training programs. Conducted regional training sessions during major rollout phase. Set up and facilitated hands-on training sessions with user access to test database.
• Produced reference guides and newsletters for the community of system users using Microsoft Word.
• Promoted user acceptance of new systems by providing telephone support, one-on-one training, and customized business analyses using Crystal Reports. Interfaced with Development to resolve defects.

Technical Writing Consultant 7

Confidential, Atlanta, GA

Responsibilities:

• Explained conceptually complex IBM inventory forecasting and replenishment application for users. Produced interface reference guide for programmers and system administrators.
• Helped ensure safety of 1996 Olympics by analyzing and documenting patron traffic issues and recommendations. Produced reports of peak traffic hours at each Olympic site with recommendations for alleviating bottlenecks by providing sufficient space for ingress/egress.

Store Systems Documentation Specialist 5

Confidential, Atlanta, GA

Responsibilities:

• Supported rapid expansion of Confidential operations by writing and distributing comprehensive store systems user manuals and quick reference guides using FrameMaker.
• Documented store opening and closing procedures as well as major functions such as Receiving and Return-to-Vendor.
• Educated management in the use of reports designed to improve inventory planning.
• Enabled company-wide hardware upgrade by producing installation guide with component photographs and step-by-step instructions.

Technical Writing Consultant 1

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Wrote and produced user manuals for IBM presentation software system. Was solely responsible for ensuring accuracy of documentation and for meeting production schedule.
• Wrote policy and procedures manual for new division of Ryder. Interviewed company executives and other subject matter experts to develop content.
• Wrote and produced brochure for association of Florida real estate developers.

Marketing Communications Specialist 7

Confidential, Sunrise, FL

Responsibilities:

• Highlighted product features and benefits by producing data sheets and brochures. Worked with Marketing to understand important functions of company’s minicomputer system and component offerings. Bid out and managed production of full-color brochures using local print vendors.
• Provided real-world examples of product benefits by writing and producing customer success stories. Interviewed company’s customers to develop content.

Technical Writer/Trainer 5

Confidential, Boca Raton, FL

Responsibilities:

• Increased customer satisfaction by providing customized, onsite training to new users of a formula-based manufacturing system.
• Reduced telephone support requirements by writing and producing software manuals.

Information Developer 4

Confidential, Boca Raton, FL

Responsibilities:

• Wrote and managed production of personal computer software documentation.