TECHNICAL SKILLS:

Visuals: Axure, Adobe Products (Illustrator, Photoshop, InDesign, Kuler), Balsamiq

Analytics: Paint Shop Pro, SnagIt, Visio, Light room (learning) Wrapper, SPSS, Google Analytics

Web: (HTML5 part 1, edx), HTML3, HTML4, DHTML, XHTML, XML (hard Code), CSS, RDF, DC, Note Tab Lite, CodeWarrior, Dreamweaver, WordPress

Repositories: Axure, Adobe Photoshop, etc., UNIX, Documentum, SharePoint, GIT, GitHub

Writing Apps: Frame Maker, Structured FrameMaker+SGML, Frame Maker 2017 (Learning), RoboHelp, Madcap Flare, MS Office, PowerPoint, Access, Word

Database: Press, Blogger, DITA (XML), Adobe Workbench (learning), DITA Access (Schemas, ERs, and tables)

Training: Captivate, Camtasia, Articulate (learning)

Accessibility: WAT, ARIA. Inspect, Ferret (Dept. of Homeland Security, Accessibility / 508 Compliance)

Processes: Agile, Scrum, SDLC, Plain Language Expert

PROFESSIONAL EXPERIENCE:

Confidential, CHICAGO, IL

CLINICAL WRITER

• Edit Training Guide, Procedure Manuals, and Reference Guides for CAP inspection. Fix all grammatical/mechanical errors, inconsistencies about reagents and procedures throughout the manuals, and sentence level and structural editing.
• Test procedures and user guides with robotics and instrumentation equipment as needed and with SMEs. Provided answers for CAP evaluation questions.
• Learned Soft Labs, Millennium, and Beckman automation system
• Impact: Cleaned up documents for CAP inspection and increased clarity and consistency of information for users.

Confidential, NC

SEASONAL SALES ASSOCIATE

• Water plants, arrange plants, place newly arrived plants on tables, and pull unhappy plants for markdown or for a trim. Design end cap displays using design background.
• Impact: Comments from customers, employees, managers, and Plant Partners about how good the plants look in the store. Boss, manager, plant vendors, and employees stated my work was amazing.

Confidential, WASHINGTON DC

CONTRACT USER EXPERIENCE DESIGNER / USABILITY ANALYST

• Conducted expert review on web pages identifying usability issues, user experience, and writing issues. Improved clarity, consistency, grammar, language, IA, organization, navigation, use cases, task analysis, taxonomies, and Plain Language use. Improved data visualization and the correct use of charts/graphs. Addressed graphic design issues, language, and usability. Redesigned graphs. User research and analysis.
• Impact: Recommendation reports with mock - ups and ways to improve the user experience, information architecture, and clarity. Documented recommendations in a 22-page heuristic evaluation of current and proposed websites with recommendations for changes.
• Sr. UX manager and UX group told me my work was excellent and wanted me on other projects. I was hired before the 3-year project was approved by the bank. The project was not approved. Modis has good review from manager.

Confidential, NC

SEASONAL SALES ASSOCIATE

See above

Confidential, RICHFIELD, MN

CONTRACT USER EXPERIENCE DESIGNER

• Clean up (and fix) IA and web page for e-commerce site used by sales representatives. Created flowcharts, information architecture (headings and navigation), wireframes (layout), page flows, interactive prototypes, element details, use cases, task analysis, graphic design elements, and rewrote all content. Worked with user requirements.
• Impact: Updated and recommended changes to design based on E-commerce best practices. Systems in Motion employees who had the contract indicated to me that they were very happy with my work.

Confidential, ROCKVILLE, MD

CONTRACT USER EXPERIENCE DESIGNER AND USABILITY ANALYST

• Conducted usability testing (facilitator, observer), validation testing, and UAT testing. Wrote all required materials (moderator scripts, UAT scripts, usability, use cases task analysis, and UAT data collection, data interpretation, documentation, final reports) for testing health IT applications: Health Risk Assessment (HRA) tool and MyHealtheVet (MHV).
• HRA---Tested HRA tool at four VA sites across the US. Conducted card sorting and recorded observations during talk aloud testing. Prior to testing, conducted an expert heuristic analysis.
• MHV---Created 14 user acceptance testing (UAT) test scripts for field testing (FT) and data parity validation. Collected 160 test result files from four VA sites, organized, evaluated data, and compiled results. Defect Tracking in a system test environment. Shared defect tracking information with the development team and managers. Verified they were fixed so software updates may be made.
• Impact: Complied with legal and contractual obligation to Confidential by documenting projects in reports. Improved quality and usability of applications by detecting defects, conducting heuristic expert reviews on MHV and HRA tools, and recommending changes based on best practices and data analysis. Created 14 UAT test scripts ranging from 10 to 35 pages each. Created 14 Outcome Reports, including executive summaries, qualitative and quantitative data analysis.

Confidential, WOODLAWN, MD

CONTRACT USABILITY SPECIALIST

• Conducted user research to write the facilitators guide for usability testing. Participated in user testing (interviews, observer, and facilitator). Developed task flows, surveys and interpreted data for reports. Developed for accessibility.
• Created personas, scenarios, site maps, wireframes, interactive prototypes, including all navigation, and all IA for the HIMMs site. Created task analysis, use cases, layout, and graphic design. Conducted competitive analysis and conducted research about users.
• Impact: Improved applications for internal and external users.

Confidential, DURHAM NC

SR. TECHNICAL WRITER

• Managed and strategized content, planning, developing and writing policies, procedures, user guides, online help, e-learning, context-sensitive help, web content, FAQs, troubleshooting guides, reference guides, user guides, and maintenance guides for medical instrumentation and robotics.
• Impact: Improved quality and customer service communications for internal and external audiences. Improved productivity by contributing to quality improvements. Three customer service awards.

Confidential, NC

CONTRACT SR. TECHNICAL WRITER RESEARCH TRIANGLE PARK (RTP)

• Worked on organizing engineering documents, templates, etc. for an intranet site.
• Impact: Developing organization scheme and collecting document types. Learning FrontPage.
• Position ended due to a car accident.

Confidential, NC

TECHNICAL WRITER RTP

• Network Management. Worked with network management tools, and wrote release notes, user guides, admin guides, and installation instructions for Windows NT.
• Impact: Customer documentation was well received on time and within budgets.

Confidential, NC

TECHNICAL WRITER RTP

• Wrote marketing materials and network management guide and other materials as assigned. Wrote topical information for publication in XML software. Trained staff on how to use Frame Maker and FM+SGML.
• Impact: Topics created and published for sale representatives on time and within budgets.

Confidential, NC

CONTRACT SR. TECHNICAL WRITER RTP

• Worked with marketing and training departments to develop training materials. Created the Train-the-Trainer Guide, Administrator Guide, and User Guide.
• Worked with medical, pharmaceutical, and network management software. Created content, cross-references, indexes, and screen prints showing instructions and interactions. Set tone, voice, and taxonomy for all projects.
• Participate in three-day installation to learn the procedures for the new hardware to create the installation manual. Set up computers in the OB operating room.
• Impact: Successful and well-received training materials on time and within budgets.

Confidential, NC

CURRICULUM SPECIALIST RTP

• Managed and strategized content, planning, developing and writing policies, procedures, user guides, online help, context-sensitive help, web content, FAQs, training materials, troubleshooting guides, reference guides, and 700-page train-the-trainer guide for an electronic health record. Defined standards, styles, taxonomies, and indexes.
• Created indexes, cross-references, Standard English, and taxonomies. Participated in installations to learn about the system. Work on online help.
• Impact: Successful and well received (all be it heavy) 700-page Train-the-Trainer Guide for Health Point ACS for trainers to use when training the sales representatives on time and within budgets.

Confidential, NC

CONTRACT TECHNICAL WRITER RTP

• Created Telecom customer documentation. Worked with and defined Confidential Standard English.
• Consulted on intranet organization and information architecture for web pages.
• Impact: Customer documentation was well received on time and within budgets.

Confidential, NC

CONTRACT INSTRUCTIONAL DESIGNER RTP

• Conducted task analysis, audience analysis, contextual inquiries, and usability testing. Identified users' needs and goals. Created training materials, lessons, user guides, installation manuals, online help, SOP, Release Notes, and other materials as requested. Used information mapping.
• Consulted with developers with the organization, IA, taxonomies, and labeling for intranet sites. Validated web pages. Worked on web pages, sales force applications, education and training, and pharmaceutical software products. Worked with managers on communication letters. Wrote instructions for the help desk to use with sales representatives. Worked on the help desk.
• Impact: Successful and well-received training and instructional materials.