SUMMARY:

Technical Writer/Editor/Documentation Specialist with 17 years of experience producing and editing engineering and technical documents, user manuals, IT and software documentation, correspondence, white papers, and training materials for industry, government, and the military.

SOFTWARE PACKAGES:

• MS Office
• MS Project
• Adobe Frame Maker
• Adobe Acrobat
• Notepad ++
• MapThis
• GIMP
• Inkscape
• HTML/XHTML

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Technical Writer/Editor

Responsibilities:

• To transfer the files and the store libraries and update the versions by using SharePoint.
• Updating existing documentation to compliance with revised templates.
• Editing drafts from technical resources to ensure correct syntax, grammar, and mechanics.
• Producing a wide variety of documentation in support of the Coast Guard’s Information Technology Service lines.

Confidential, Yardley, PA

Technical Writer/Editor

Responsibilities:

• Contract Technical Writer/Editor supporting the Office of Security Capabilities ( Confidential ) and the Transportation Security Administration ( Confidential ).
• Managing contract status reports scheduling and delivery for seven Broad Purchase Agreements (BPA).
• Ensuring application of correct grammar/syntax/punctuation, presentational consistency, and logical progression.
• Performed NT LAN and WAN, PC and software installation, training, support, and troubleshooting, including cabling and TCP/IP configuration.
• Working closely with engineers and Subject Matter Experts (SME) to produce and edit documentation for airport security systems, and to ensure all documentation conforms to standards for grammar, syntax, punctuation, and narrative flow.
• Producing technical manuals, specification sheets, hardware/software user manuals, procedures, and white papers.

Confidential, Manassas, Virginia

Technical Writer

Responsibilities:

• Short - term contract, providing technical writing/editing services for the Confidential
• Worked closely with attorneys and investigators to produce Findings of Fact reports, white papers, fact sheets, regulatory statements, demand letters, standard operating procedure (SOP) documents, and templates.
• Expert in the use of Configuration and Version Management tools such as SharePoint, PVCS Tracker,
• Participated in Writing Group meetings to produce the house style guide.

Confidential, Reston, Virginia

Technical Writer/Editor

Responsibilities:

• Worked closely with technical professionals in writing, editing, and publishing white papers, user manuals, project reports, responses to outside agencies, and presentations.
• Produced documentation covering aspects of IT such as cloud computing and service models, IP mobility, mobile device management and security, technology infusion, Solution Development Life Cycle (SDLC), etc.
• Assisted in developing supporting materials, such as illustrations, diagrams, and tables.
• Provided quality assurance check for all document deliverables.
• Provided expertise in matters of grammar, syntax, style, and narrative flow.

Confidential, Columbia, Maryland

Senior Technical Writer

Responsibilities:

• Produced and edited technical and scientific documentation for the Navy’s Magnetic Silencing Program—technical manuals, software user manuals, technical reports, requirements documents, maintenance procedures, and training requirements.
• Responsible for ensuring that every AD is tracked using the Access database and SharePoint.
• Acquired data from legacy documents, technical reports, engineering drawings and schematic diagrams, websites, and interviews with subject matter experts, engineers, physicists, and end users.
• Designed and formatted documents, wrote text, generated graphics (photographs, drawings, tables, etc.), and printed and bound books.
• Performed NT LAN and WAN, PC and software installation, training, support, and troubleshooting, including cabling and TCP/IP configuration.
• Ensured application of correct grammar/syntax/punctuation, presentational consistency, and logical progression.
• Requirements Manager, ensuring progress and archiving of system requirements documents.

Confidential

Documentation Specialist

Responsibilities:

• Technical Writer, producing user manuals, quick reference guides, and operating procedures.
• Technical Editor, ensuring compliance with client style guides, technical accuracy, and grammatical correctness; recommended changes to existing documentation to improve presentation and communication.
• Produced graphics, photographs, and drawings.
• During a four-month assignment in Langfang, China, supervised a team of two Junior Technical Writers in documenting the installation of a manufacturing system that produces solar power panels; was responsible for meeting team goals; wrote user manuals for system operators; served as liaison between the team, the Client, and Chinese nationals.

Confidential, Memphis, Tennessee

Senior Technical Writer/Illustrator

Responsibilities:

• Produced user guides for product installation and operation.
• Learned to install, operate, and troubleshoot all products.
• Used digital cameras and software packages to produce graphics, photographs, and drawings.
• Compiled parts lists and bills of material (BOMs).
• Trained new hires in documentation processes.
• Determined documentation content, and produced text and graphics.
• Wrote press releases and departmental correspondence.

Confidential, Rosslyn, Virginia

Program Manager

Responsibilities:

• Managed programs to write standards and procedures for electrical manufacturing industries.
• Wrote articles and press releases for trade publications.
• Translated technical data and manufacturing jargon into clear information for use by non-technical readers.
• Researched applicable safety requirements, and provided information to industries to ensure manufacturing standards complied with safety standards.
• Provided secretarial support at technical events and meetings.
• Compiled and distributed meeting agendas and minutes, and ensured follow-up on action items.

Confidential, New Bern, North Carolina

Technical Writer

Responsibilities:

• Technical writer for the Design Engineering department.
• Produced user guides for product installation and operation.
• Learned to install, operate, and troubleshoot all products.

Confidential

Submarine Electrical/Electronics Technician

Responsibilities:

• Performed electrical and electronic repair and maintenance on gyrocompasses, announcing systems, telephone systems, metering and indicating equipment, alarm systems, atmosphere analyzing systems, electrical distribution systems, and pneumatic and hydraulic systems.