SUMMARY:

• Senior - level technical writer, experienced in all aspects of paper-based and online technical documentation projects.
• Have the ability to manage any size project from concept to completed documentation working as a solitary writer or within a team of communicators.
• Design, write and edit documents as required to serve the needs of internal and external end users.
• Specialize in online and paper documentation: operator procedures, work instructions, business processes, reference manuals, maintenance schedules, technical specifications, and troubleshooting procedures.
• Perform detailed administrative tasks - ensuring documents adhere to standards and style guides, maintaining version and network storage and accessibility requirements.
• Experience in software design and usability, medical equipment, computer-controlled hardware, printing systems, mechanical, hydraulic and electronically controlled machinery.
• Create user-centered documentation for computer software and hardware, consumer electronics, electrical and mechanical products.
• Work with software engineers and other subject matter experts to create GUI designs, compose on-screen instructions, online help systems, and other documentation for end users.
• Use digital cameras and software packages to create illustrations. Skilled at incorporating graphics and text to present information clearly.

COMPUTER SKILLS:

Desktop Publishing: FrameMaker, Word, PageMaker, WordPerfect.

Graphics: PaintShop Pro, Visio, Illustrator, PhotoShop, PowerPoint, CorelDraw.

Online Help: Robohelp, XML applications.

Web Publishing: HTML, DreamWeaver, Adobe Acrobat, FrontPage.

Document Management: PDM, DocSource, SourceSafe and other electronic document management systems.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Responsibilities:

• Updated several hundred user manuals and instruction sheets as required by ECO backlog, working for two different departments.
• Created new user documentation by request.
• Worked for two different departments at the same Confidential facility.

Confidential, Hamel, MN

Responsibilities:

• Wrote user manual for shoulder ballast cleaner. Incorporated user information for new technology on railroad maintenance machines, including laser sensors and virtual image projection on operator computer screens.

Confidential, Chanhassen, MN

Responsibilities:

• Designed and wrote start-up documentation and calibration procedures for volume, temperature, and pressure measurement devices and transmitters.

Confidential, Minnetonka, MN

Responsibilities:

• Wrote and updated User’s Guides and Installation Guides for card-printing devices.
• Worked with engineering team, staff writers, and onsite editor to update and ensure technical and editorial standards.
• Performed user testing on card printers to in corporate physical and software updates in the user documentation.

Confidential, MN

Responsibilities:

• Created internal documentation for the company’s Windows 7 Migration Project.
• Documenting technical decisions and process flows coordinating how the different teams are working together to upgrade employees’ computers.

Confidential, MN

Responsibilities:

• Instructional Designer and Editor for online training courses created for Confidential ’s Confidential Disease Management business unit.
• The courses will be used to teach Confidential representatives to assist in the implant of pacemakers and to conduct follow-up sessions with patients.
• Wrote Knowledge Check and Mastery Test questions for student exams.

Confidential, MN

Responsibilities:

• Wrote user manuals and quick reference cards for Confidential internal security software applications.
• Created and delivered end user training for the Cosmos software.
• Vendor Risk Management Group.
• Created user manual for Confidential ’s vendor management software application.
• Updated and revised internal policy, guideline and procedure documentation to support the software..

Confidential, MN

Responsibilities:

• Researched and wrote online help for company-wide Oracle implementation.
• Online help to be used by retail store employees who perform receiving, inventory, transfers, and purchase order procedures.

Confidential, MN

Responsibilities:

• Wrote and edited business policies, procedures and business process maps for Confidential system.
• Project combined two document systems for the Confidential of H+R Block.
• The documents serve as online aids to help customer representatives manage accounts and service customers.
• Edited and proofread training materials for Confidential .
• Courses included Instructor Guides and Participant Guides and are taught as classroom training, online training, and live webcasts.

Confidential, Bloomington, MN

Responsibilities:

• Wrote complete documentation suite of user manuals and quick reference guides for computer-controlled Material Management and Control System.
• The system’s purpose is to provide tracking and handling procedures for chemical materials used in computer chip manufacture.
• Helped to design and write product specification documents for individual components to the Material Management and Control System.

Confidential, Maple Grove, MN

Responsibilities:

• Wrote Confidential (Equipment Technical Manuals) for custom, specialized machines used to produce medical devices. Manuals include theory of operation, operator instructions, software documentation, and troubleshooting procedures.
• Completed Confidential include equipment for producing blood vessel stents and hubs, IR heat braid annealers, and computer-controlled oven systems for curing materials used in medical devices.

Confidential, MN

Responsibilities:

• Developed week-long training course for a high tech power generation system for use in recreational vehicles.
• The product is very different from competing generation systems and the training is needed to teach Confidential technicians how to troubleshoot and repair the system.
• Delivered the first presentation of the course to a group of service technicians and trainers.
• The newly qualified trainers will take over the course, using it to train service technicians in their location.

Confidential, Eagan, MN

Responsibilities:

• Wrote Sarbannes-Oxley compliance documentation instructing Confidential employees on secure methods of transferring files both within Confidential networks and though outside internet connections.
• Revised online help system for Confidential ’s Confidential (Legislative Service System) software: an application for entering, editing and retrieving legal documents in the Westlaw database system.

Confidential, White Bear Lake, MN

Responsibilities:

• Created end user documentation for molecular beam epitaxy ( Confidential ) equipment used to “grow” semiconductor wafers.
• Improved previous documentation by adding digital photos, CAD drawings, and more detailed written information and step-by-step procedures.

Confidential, Morristown, NJ

Responsibilities:

• Designed, wrote and illustrated a user's guide for the SM Tool
• Coordinated the writing, editing, and production of a large technical reference manual covering the drive system for new elevator installations.

Confidential, Maple Grove, MN

Responsibilities:

• Wrote and edited support documentation for state standardized student tests.
• Edited and proofread test materials - questions, answers, and forms - at each phase of development. Proofread completed test forms and instructions.

Confidential, Eden Prairie, MN

Responsibilities:

• Designed, researched, and wrote user manual for Confidential Vision system.
• Created online help prototypes.
• This documentation is used by management as sales aid in presentations to prospective customers, and covers all aspects of installing, operating, and maintaining the system.
• Returned to Confidential after my work at Intel and again after my Confidential contract to update the manual and produce additional documentation as Confidential continued to upgrade the software and hardware components of their product.