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Technical Writer Resume

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Herndon, VA

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SUMMARY:

  • Years of experience as a journalist and technical writer and editor
  • Hundreds of published articles, and several live web pages
  • Experienced with the software development life cycle (SDLC) and Scrum/Agile methodology
  • Expert researcher, knowledgeable of ITIL, Waterfall, ISO standards, and CMMI
  • Skilled at creating templates, SOPs, and government documentation
  • Skilled at interviewing busy subject matter experts (SMEs)
  • Proven ability to translate technical jargon into clear, non - technical prose
  • Self-confident and proactive project manager

SOFTWARE EXPERIENCE:

MS Office SharePoint MS Project Content Management Systems Adobe (Acrobat, CQ, Photoshop & InDesign) Building Wikis & Blogs Social Media Confluence & JIRA (Atlassian) Git Docs Oxygen Linux (Ubuntu) UNIX (Sun OS, Git Bash) Command Line Interface (CLI)

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer, Herndon, VA

Responsibilities:

  • Created internal wiki page for new solution, Landing Zone, designed to offer prescriptive guidance to AWS customers
  • Certified AWS Business Professional and Technical Professional
  • Used Git Bash and Confidential to create and update documentation

Confidential

Senior Technical Writer & Editor, Baltimore, MD

Responsibilities:

  • Drafted cloud-based documentation for the IT department (templates, Implementation plans, User Guides), and their internal company communications (Word and HTML-based)
  • Established IT team’s first documentation library featuring newly created Standard Operating Procedures (e.g., Citrix XenApp, Virtual Desktop Infrastructure Base Image, Symantec Endpoint Protection, Netwrix Client), and new Disaster Recovery documents

Confidential

Senior Technical Writer & Editor

Responsibilities:

  • Drafted operational level agreement for work with internal customers, and QA/audit program documentation

Confidential

Senior Technical Editor, Rockville, MD

Responsibilities:

  • Developed templates and review processes for Practice Guides detailing custom-engineered builds conducted at the center and their outcomes
  • Planned the editorial development and initial layout the Guides for print and online

Confidential

Lead Technical Writer

Responsibilities:

  • Wrote and/or edited several key CMS document deliverables including System Design document, Risk Management Plan, Project Management Plans, and Security Plan
  • Received stellar reviews from federal and state officials with Missouri held up as a model of CMS compliance
  • Recipient of three bonuses for work well done
  • Aided in software testing using JIRA, and drafted first Master Test Plan
  • Gathered requirements in meetings with state stakeholders

Confidential

Documentation Specialist, Woodlawn, MD

Responsibilities:

  • Created and maintained the documentation management process for Confidential 's Healthcare IT division’s Medicaid and CHIP Project (MACPro) working with CMS
  • Documented the SDLC for an Affordable Care Act-related software application for use by CMS case workers
  • Worked closely with Quality Assurance Specialist, and reviewed testing results for reports
  • Collaborated with Business Analyst on requirements gathering and meetings with stakeholders

Confidential

Senior Technical Writer & Editor, Linthicum, MD

Responsibilities:

  • Directed the implementation, writing, and editing of 22 newly revised Instructor Guides for Curriculum Development department at the Defense Cyber Investigations Training Academy (DCITA) a division of the Department of Defense’s Cyber Crime Center.
  • Edited books on basic technology, forensics, network intrusions and counterintelligence
  • Self-taught Linux (Ubuntu) to better understand books on networking and technology

Confidential

Associate Editor, Rockville, MD

Responsibilities:

  • Successfully managed the publishing of daily healthcare newspapers at medical conventions
  • Assigned and managed freelance writers, did substantive edits, wrote clinical stories, and skillfully collaborated with design and production departments.

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