Technical Writer Resume Wallingford CT - Hire IT People

OBJECTIVE:

Detail - oriented and analytical Technical Writer with basic HTML coding ability seeking career in fast paced company.

PROFESSIONAL EXPERIENCE:

Confidential, Wallingford CT

Technical Writer

Responsible for the development and composition of IS technical, end user manuals and operational documentation procedures to support the department plans, goals and objectives. Conducts interviews and researches programs and projects to compile information. Develops, maintains and organizes IS documentation such as policies, technical and operational procedures, business requirements, IT contracts and agreements, end user documentation and other standard IS documentation to support departmental operations. Compiles and maintains a departmental project plans lists. Creates and maintains comprehensive departmental workflows. Assists with the creation of detailed project plans for large scale IS initiatives. Attends IS management meetings, large scale project meetings, maintains detailed minutes and revises project plans and lists. Utilizes tools such as Microsoft SharePoint, Microsoft Visio, Adobe and Microsoft Excel to organize departmental documentation.

Confidential, Bloomfield CT

Technical Writer

Updated 500+ out of date documents from four repositories across platforms such as SharePoint and Local Area Networks (LAN) and converted to Standard Operating Procedures (SOP). Uploaded documents to Oracle Knowledge Management System with basic HTML source code manipulation. Identified Protected Health Information (PHI) in knowledge assets, defined current procedural terminology (CPT) codes, and altered images to meet compliance regulations. Developed ‘quick tips’ informational flyers using illustration tools via Microsoft Publisher for employees who needed further training on using repository.

Confidential, Farmington, CT

Wellness Program Associate

Ensured health care regulatory compliance. Answered inquiries by clarifying desired information, researching, locating and providing information- including revenue/CPT codes. Followed and enforced HIPAA laws.

Confidential, Hartford CT

Junior Systems Analyst

Aided in buying and selling rental properties by running specified queries. Maintained monthly accounting cycle for 60+ residential properties.

Confidential, West Hartford CT

Freelance

Developed business website for a mental health professional opening a new practice. Designed site functionality, content and graphics. Coordinated with copywriters and graphic artists to increase content which lead to an increase in website traffic volume.

Confidential, Hartford CT

Business Associate

Supported four departments (Assurance, Advisory, Tax, IFS) as the single point of contact for administrative needs and tax processing of assigned internal customers. Consistently in top 1% of efficient time use for New England based business associates. Created, edited and proofread proposals, PowerPoint presentations, contracts, client invoices/bills and international/domestic travel arrangements.

Confidential, Storrs CT

Development Assistant

Coordinated maintenance of donor contact information in Prospect Management Interface (PMI) system. Organized travel arrangements, managed calendars, and scheduled meetings for six development directors.

Confidential, Storrs CT

Alumni Assistant

Facilitated all aspects of event planning. Designed visual aids via Microsoft Publisher for dental and doctoral conferences, board meetings and alumni events.

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Technical Writer Resume

Wallingford, CT

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