AREAS OF EXPERTISE

Requirements Development and Management; Business Analysis and BPR; Systems Analysis; Quality Assurance; Process Improvement (SEI/CMMI); Technical Writing

TECHNICAL SKILLS

• Microsoft Office Suite; Windows XP
• NT
• 7
• 8; Visio; SharePoint; SVN; SnagIt; Tracker; Mock Up; Waterfall
• Incremental
• Agile System Development Life Cycles; Use Cases
• UML
• Object Oriented Analysis; DOORS
• RTM; SEI CMMI.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

As Technical Writer on confidential’s contract with the Acquisitions confidential, responsible for writing documents including a Concept of Operations (ConOps) for the 47 - Foot Motor Lifeboat Service Life Extension Program (47’ MLB SLEP), as well as the System Engineering Life Cycle (SELC) Tailoring Plan for that program. Also participate in the Integrated Product Team (IPT) for the 47’ MLB SLEP.

Confidential

Senior Analyst

Responsibilities:

Contributed simultaneously to multiple proposals for this Government contractor specializing in work for the confidential. Focused principally on writing sections on Corporate Experience and Past Performance as well as Executive Summaries. Used SharePoint to coordinate input from all sources to assure consistency, correctness, and uniformity of style. Also performed analytical duties on CMS’s Physician Quality Reporting System (PQRS) statistical studies.

Confidential

Business Process Analyst

Responsibilities:

Performed all business analysis functions for a one-person task on confidential Contract. For the Agency’s Office of Research, Demonstration, and Employment Support (ORDES) updated aspects of end-user applications for Initial and Continuing SSA Disability Benefits. Focused on replacing the old Dictionary of Occupational Titles (DOT) with a new Occupational Information System (OIS) developed in conjunction with the Bureau of Labor Statistics (BLS). Specific duties included creating As-Is and To-Be Process Flows, a Business Process Document (BPD), and High-Level and Detailed Functional Requirements, as well as writing Minutes of high-level Workgroup meetings.

Confidential

Senior Analyst

Responsibilities:

As Senior Business Analyst on the Automated Provider Screening (APS) project, developed requirements and Change Requests (CRs) for this Centers for Medicare and Medicaid (CMS) fraud detection system which automates a previously cumbersome and time-consuming manual process. Received direction through daily collaboration with users in CMS managerial positions and among CMS Medicare Approved Contractors (MACs). Worked with QA and testers to help understand requirements and develop test cases.

On the Federal Exchange Project (FEPS), the IT development centerpiece of the confidential for the confidential, served as Senior IV&V Analyst. Focused especially on contractor activities involved in Service Areas of Requirements Management, Quality Management, and Operations Oversight. Specific duties included auditing performance and documentation, and designing and writing assessment reports to help Federal Government assure the timely and effective implementation of this politically important public-facing project.

Confidential

Senior Quality Assurance Analyst

Responsibilities:

Senior Quality Assurance Analyst on Confidential ’ IV&V contract for confidential. Work centered on assuring that multiple CIS Information Technology (IT) projects adhered to all guidelines set forth in the confidential System Development Life Cycle (SDLC). Focused especially on Requirements Phase and associated documentation, but responsibilities spanned the entire lifecycle from development of Project Tailoring Plans to system decommissioning. Specific duties included participating in regular project team meetings to check team progress and advise on development and revision of deliverables; tracking deliverables from submission point on; assessing delivered documents for adherence to ITLM and SELC standards and creating Consolidated Document Assessments from own and others’ input; scheduling, organizing, and facilitating all aspects of ITLM gate reviews and documenting the proceedings and outcomes of these meetings; and following up on action items resulting from the reviews.

Was previously Task Leader of Requirements Improvement Program (RIP) on same contract. Supervised six analysts and system administrators in pilot effort to automate Requirements Management (RM) for confidential. Oversaw implementation of web-based tool called Kovair and performed duties that included writing White Paper on benefits of managing requirements through automation as well as generalized RM guidelines for OIT project staff; coordinating input into documentation by other analysts; leading daily activities of analysts and administrators; and developing RIP Weekly Status Reports along with leading Confidential ’ portion of Weekly Status Meetings and creating detailed meeting minutes.

INDEPENDENT BUSINESS AND REQUIREMENTS ANALYST

Confidential

Responsibilities:

As Requirements Management (RM) Manager, responsibilities centered on gaining CMMI Level 3 Certification for Center for Medicare & Medicaid Services (CMS) Program. Specific duties were to survey varied RM practices for current activities and develop one unified process and plan. Duties also involved managing and executing requirements training across program. Designed and facilitated interactive workshop for “Writing Good Business Requirements,” followed by classes on “Eliciting Requirements,” “Completing Deliverables,” and “Conducting Change Management.” Additionally, participated in internal meetings and meetings with customer to develop and validate business and system requirements.

Confidential

Responsibilities:

Under grant from confidential worked on three-member team to develop System Development Life Cycle (SDLC) documentation and Requests for Proposals (RFPs) for an Offender Case Management System (OCMS). Purpose of system is to automate all processes associated with apprehension, trial, incarceration, and probation of criminal offenders in Maryland. As well as writing items like Functional Requirements Document (FRD), Project Plan, Program Management Plan (PMP), Communications Plan, and RFP, specific duties included interviewing Subject Matter Experts (SMEs); organizing and running JAD sessions and project kickoff meeting; interacting with vendors; and arranging demonstrations of Commercial Off-The-Shelf (COTS) products having basic OCMS functionality.

Confidential

Responsibilities:

Work centered on developing and managing requirements for sensor and communications systems in the DOD C4I community. Specific assignment was on the confidential program, which provides improved defense against land-attack cruise missiles. Principal responsibilities include researching and writing Interface Requirements Specification (IRS) and correlative Requirements Traceability Matrix (RTM), as well as editing and writing parts of System Requirements Specification (SRS). In performing these duties used tools ranging from MS Office (Word and Excel) to DOORS Requirements Management application. Received formal training in DOORS and gained certification from DOORS Telelogic Academy.

Confidential

Responsibilities:

On the eCustoms Partnership, tailored standard process documentation to specific needs of Release 5. Focused on the Requirements Development Process, incorporating into it the Release’s employment of use cases to define business processes and functional requirements. For two months, served as Task Leader for this element of Release 5, managing schedules and status reports for it through the end of Task Order 5x. Reviewed project documentation and participated in Inspections of previously reviewed materials. Tracked and managed Change Requests in PVCS for requirements in the Transactions Business Area.

Confidential

Responsibilities:

On a Toolset task for confidential's Office of Science. Goal of task was to identify and acquire a range of automated tools, or Commercial Off-The-Shelf (COTS) applications, that would facilitate the conduct of IRM activities like Requirements Management, Configuration Management, and Software Testing. Specific duties included gathering and documenting functional requirements for automated tools; evaluating and reporting on candidate products; conducting interviews and JADs with Government officials on their opinions; managing tool selection by Government and contractor groups; and acquiring and implementing selected products.

Confidential

Responsibilities:

On Confidential Account with the confidential, worked with Business Process Re-engineering (BPR) team redeveloping elements of financial and contracts administration systems. Used object oriented approach to requirements analysis and system design on web-based applications. Developed use cases and UML diagrams for AdminWeb, for example, a system deployed nationwide to submit contractual research results. Also designed and implemented an Account-wide Requirements Management (RM) process and trained staff in the process. As member of Software Engineering Processing Group (SEPG), was key participant in efforts to achieve Capability Maturity Model (CMM) Level 2. Quality Assurance responsibilities also included performing quality audits to assure adherence to approved processes across the System Development Life Cycle (SDLC).

Confidential

Advanced Business Analyst

On the INS-ITP Account, was senior staff member on the Requirements Management Task for the Computer Linked Application Information Management System (CLAIMS). Analyzed requests for changes to the existing CLAIMS system and documented recommendations for action. Also participated in CLAIMS Configuration Control Board (CCB) activities.

Previously, managed INS-ITP Account’s Offshore Migrant Processing (OMP) task for confidential. Developed Project Plans and Schedules, and supervised four to five analysts, as well as developers, Quality Assurance and Test experts, support personnel, and subcontractor staff. Organized and facilitated all INS OMP Users Group (JAD) activities, and wrote OMP Concept of Operations (ConOps). Developed annotated outline for OMP Functional Requirements Document (FRD). Wrote most of FRD and developed requisite data models, while managing the writing of other portions. Also coordinated Peer and User Reviews of the draft FRD, and assured adherence of all work to SEI/CMM guidelines. Given Enforcement Division’s annual achievement award for contributions on this task.

Co-founded the INS-ITP Quality Management Division’s Requirements Management (RM) Project. Developed initial project plans, schedules, and standards as well as hiring additional staff and jointly leading project's inception. Was promoted to leading the OMP Project.

As an Advanced Business Analyst on the Account's Coordinated Interagency Partnership for Regulating International Students (CIPRIS) Task, authored an FRD and the accompanying RTM. Also defined requirements for the CIPRIS/CLAIMS interface and the associated production of a bar-coded Student ID Card. CIPRIS still exists today as one of ICE’s highest-profile systems under the changed name of SEVIS.

In Account's Test and Evaluation Department, managed development of system-level RTM for the CLAIMS mainframe system. Developed RTM format that became a benchmark for the program, and participated in hands-on test execution as well as managing four other testers.