Technical Writer (Consultant) Resume Charlotte, NC - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Technical Writer (Consultant)

Responsibilities:

Analyzes problems by breaking down complex information in a systematic and communicable manner.
Leads moderately complex specific plan segments with consultations from SMEs.
Leads the preparation of publication materials, employee communications, procedures and other informational materials for internal or external audiences.
Provides internal professional and technical leadership.
Serves as a key team contact and mentors others on more strategically involved tasks.
Assumes responsibility for quality of service in meeting business needs.
Brings forth advanced expertise and knowledge of Microsoft Office, SharePoint and Visio.

Software applications utilized: Microsoft Word, Visio, SharePoint, PowerPoint, Outlook and Snag - It.

Confidential, Monroe, NC

Literacy Interventionist

Responsibilities:

Software applications utilized: Microsoft Word, Visio, SharePoint, PowerPoint, Outlook and Snag-It.

Confidential, Charlotte, NC

Technical Writer/Editor (Consultant)

Responsibilities:

Utilized advanced technical writing knowledge to research, analyze and document internal procedures.
Conducted successful, on-going conferences with subject matter experts (SMEs), in order to develop documentation content for end-user training.
Created procedures documentation, user guides and technical data flows in compliance with established guidelines and shareowner standards.
Managed document review process, including analyzing, negotiating and escalating matters as appropriate.

Software applications utilized: Microsoft Word, Visio, SharePoint, PowerPoint, Outlook and Snag-It.

Confidential, Charlotte, NC

Technical Writer/Trainer (Consultant)

Responsibilities:

Conducted needs assessment from subject matter experts (SMEs), to ensure training objectives are met.
Developed operating procedures for new-user training.
Organized templates and supporting documentation and training materials, following company standards.
Delivered instructor-led courses, either as train-the-trainer, or direct classroom instructor.
Gathered, reviewed and analyzed course evaluation to determine effectiveness of training.
Prepared recommendations and reports for review by senior level personnel.
Implemented approved revisions to course materials as necessary, to improve training effectiveness.

Software applications utilized: Microsoft Word, Visio and Excel.

Confidential, Charlotte, NC

Technical Writer/Business Analyst

Responsibilities:

Managed all aspects of the technical development/implementation of project documentation.
Designed, wrote and organized documents to deliver clear and concise technical information to end-user.
Managed multiple projects, including production of various user, installation and maintenance manuals.
Interfaced with necessary departments to acquire needed information for documentation.
Identified processing gaps and discrepancies through visual documentation with subject matter experts (SMEs), process leads, business managers and various other business units.

Software applications utilized: Microsoft Word, Access, Excel, Outlook and PowerPoint.

Confidential, Reston, VA

Technical Writer/Proposals (Consultant)

Responsibilities:

Researched, outlined and organized material, completing writing assignments according to established standards and guidelines.
Generated detailed process and procedural documents from meeting with various subject matter experts (SMEs).
Conceptualized graphic information into text.
Translated technical detail to non-technical personnel.
Delivery of a complete set of required analysis and design documents as per client requirements.
Project Management.

Software applications utilized: Microsoft Word, Access, Adobe, Excel, Outlook and PowerPoint.