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Technical Writer Resume

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Swiftwater, PA

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SUMMARY:

  • Commended by Director of NPS at Almac for work on Core Framework DDD for IVR system. Commended by Quality Manager at Piramal for work on transforming Site Master File, creating comprehensive audit list and vendor list.
  • EHS Manager commendation for work on Confidential Written Program and related SOPs.
  • Collaborated with Confidential, co - founder of the Goldratt Institute and pioneer in manufacturing computer simulations, in developing user guide and course packs for MICSS training seminars.
  • Published first industry-wide FPSC design kit and user guide in one month.
  • Led FPGA Department’s ISO-9001 project to certification by Confidential .
  • Awarded bonus.
  • Received commendation for work creating five WinHelp systems for the Confidential Foundry 9.4 release. Promoted to MTS and given management role.
  • Served on integration management team to migrate Confidential Foundry to ispLEVER product. Helped institute process improvements for QA partnering, moving Release Notes to online Known Issue forum, and project tracking.
  • Commendation for work on LM32 microprocessor core documentation September 2006.
  • Spot award for documenting HDL attributes October 2007.
  • Spot award January 2008 for efforts on design kit documentation. DITA compliant XML editing.

TECHNICAL SKILLS:

Hardware / OS: IBM, Macintosh, Sun SPARCstation and Ultra2, DOS, UNIX, Linux Solaris, Windows

Word Processing / Page Layout: MS Word, FrameMaker, QuarkXpress, MS Publisher, InDesign

Web Publishing: Dreamweaver, WebWorks, oXygen XML Editor

Spreadsheet / Database: Excel, Access

Graphic Design / Photo Editing: Corel Draw, PhotoPaint, Artworks, Illustrator, Photoshop, Hijaak Pro, ClarisWorks, Paint Shop Pro/CS, SnagIt, FullShot

Engineering / CAD: ProCad/Cam, Autocad, ICE

Presentation: PowerPoint, Visio, Lotus FreeLance Graphics, Adobe Acrobat

Help Authoring: Help Workshop, ForeHelp, RoboHelp/HTML, WebWorks Publisher

Management / Docs Control: Project, PVCS, RCS, Dimensions, Bugzilla, Sharepoint, Lync, LiveMeeting, MasterControl, eDMS, TrackWise, ensur, Documentum

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Swiftwater, PA

Responsibilities:

  • Work as on-site contractor at world’s largest vaccine manufacturer in newly formed FFIP Projects group. Project specs, SWIs, GMP, Documentum, TrackWise. BlueCielo, Interview team, Trainer.
  • Trained in site SOPs. SharePoint Site Owner training.
  • Obtained expertise in FacilityPro EMS and Portable Sprayer System to run training sessions for Line 9 Ops team for building qualification/validation.
  • Change control request and deviations lookup.
  • Documentation Specialist III status.

Technical Writer/Technical Trainer

Confidential, Bethlehem, PA

Responsibilities:

  • Worked as on-site contractor at leading anesthetics manufacturer.
  • Test, qualification, validation reports, IOPQs, experimental protocols, QA SOPs, Packaging WIs, EHS SOPs/WIs, and Site Master File.
  • Adhered to GMP standards in Confidential -regulated environment.
  • Training presenter for ensur Documentation Control.
  • Created training materials. Data analysis and collection.
  • Deviation and CAPA investigation research. Worked with QA, QC Lab, Docs Control, Manufacturing, Packaging, Regulatory, and Supply Chain personnel.
  • Onboard training.
  • Hazcom, GMP, COPQ, Lockout/Tagout, and fire extinguisher training. eDMS, ensur, and TrackWise.

Technical Writer

Confidential, Lansdale, PA

Responsibilities:

  • Worked as on-site contractor for clinical trials management firm in Confidential .
  • Wrote WIs and SOPs for SDLC to meet GCP standards in Confidential -regulated environment.
  • Detailed Design Documents for IVR system software.
  • Also worked in Business Analysis role to capture new project requirements, use case documentation.
  • Managed projects with Dept Mgr, Tech Managers, and engineers.
  • Onboard and MasterControl training.

Technical Writer

Confidential, Stroudsburg, PA

Responsibilities:

  • Wrote user documentation for philanthropic financial fund management and accounting, web-based, SaaS software.
  • Help system, user guide, implementation guide, release notes, and training materials.
  • Tested and verified bug fixes and enhancements.
  • Qualified all bugs for inclusion in Release Notes.
  • Worked on two-month Agile product release cycles.

Engineering Technical Support Specialist

Confidential, Allentown, PA

Responsibilities:

  • Validated fixes to prevent loss of business, maintain safe and sterile work environment.
  • Reviewed change control plans, implemented ECOs, developed test plans to verify PLC code fixes to automated production machinery, worked with programmers, technicians.
  • GMP training, onboard policy training. Interim position.

Publications Mgr/Sr. Technical Writer

Confidential, Bethlehem, PA

Responsibilities:

  • EDA tool Help systems, software user guides, programming guides, design guides, and design kits.
  • Reported to Tech Pubs in CA. Sr Software Engineer and Sr Technical Writer levels. Integration management team. PC/Linux.

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