SUMMARY:

• Professional Technical Writer/Editor composing high - level documentation for Wiki docs, Confluence Web doc pages, Online Help, End user manuals, Standard Operating Procedures (SOP’s), Training manuals for software applications, in-house Processes & Procedures, & Advance Planning documents
• Work with Subject Matter Experts (SME’s) during the development (SDLC), revision & delivery of documentation
• Work with Project Managers & Project Management Office (PMO), Development teams during the development (SDLC), analysis, revision & delivery of documentation
• Excellent oral & written communication skills; able to interpret, generate & communicate technical concepts to audience
• Work with Agile/Scrum methodology & SDLC
• Work with Plain Language methodology & concepts
• Experience with boilerplate templates to create & update documentation
• Skilled computer systems operator with ability to plan, organize, write, & edit documentation for newly developed software products
• Ability to interpret design specifications & product requirements documents & subsequently generate documentation based on said engineering documents
• Strong interviewing skills with ability to ascertain relevant technical ideas & generate them into user documentation
• Strong organizational & file management capabilities with ability to meet deadlines
• Team oriented player with ability to work in team environment or independently

TECHNICAL SKILLS:

Operating Systems/Languages: Windows 7, Windows XP, Windows 2000/98 & NT, IBM OS/2, MS & PC DOS, MAC OS 2, UNIX, PICK, C++, Java, SQL Server (DBMS)

Hardware: AS/400 Systems, IBM & IBM PC Clones, Apple MacBook

Software: RoboHelp 11 (WebHelp & HTML), RoboHelp for FrameMaker 1.2, MadCap Flare 8, Adobe FrameMaker 7 & 5.5, Help+Manual v. 6, MS Word 2013, Confluence, Wikidocs, Jasc Paint Shop Pro 7, Visio 2000, Corel Designer 9, CorelDRAW, SnagIt 12, CaptureEze 97, PhotoFiltre 6.2, Adobe Creative Suite, Adobe Photoshop 7, Full Shot 6, Adobe Acrobat Pro 10 (Distiller & Exchange), Adobe Acrobat Elements 7, AIDE, Rational Team Concert (RTC) 6, PNGoo, MS SharePoint 2013, CALT (Collaborative Application Lifecycle Tool) 6.2, Okta, MS Visual Source Safe TFS, PVCS Version Manager 7.0, Silk Radar, Rational ClearCase, Trello Project Tool, MS Paint, MS Power Point, Excel, Internet Explorer 11, MS Outlook 2013, WordPerfect 11, (Win), Roxio Easy CD Creator & Lotus 123 (Win) & Various others.

EXPERIENCE:

Remote Technical Writer/Editor

Confidential, Herndon, VA

Responsibilities:

• Edit, compose, & revise procedural & reference topics for new Confidential veteran’s claims system
• Edited & composed Confidential core application type documents during tenure

Remote Technical Writer/Editor

Confidential, Charleston, SC

Responsibilities:

• Edit, compose, & revise procedural & reference topics for new VBMS/NWQ veteran’s benefits claims system
• Edited & composed VBMS core application type documents during tenure
• Helped develop procedural concepts during the VBMS Core project
• Instructed small group of writers on MS Manual of Style usage
• Developed writing standards & conventions, and procedural documentation to be used for writing team

Senior Technical Writer/Editor

Confidential, Sugar Land, TX

Responsibilities:

• Edit, compose, & revise procedural & knowledge articles for their new Wiki-based knowledge management system
• Edited & composed Financial Services, Tele-checking, Incident Management & Runbook type documents during tenure
• Helped develop procedural concepts during the Conversion Readiness & Migration project
• Led small group of editors within our team & instructed them on MS Manual of Style usage
• Developed writing standards & conventions used for writing team

Remote Technical Writer/Editor

Confidential, Bloomington, IL

Responsibilities:

• Edit, compose, & revise procedural & knowledge articles for their new Oracle based State Farm Answers call center system
• Edited & composed Investment Services & Mutual Funds Resource Center type documents during tenure
• Helped develop procedural concepts during the Conversion Readiness project
• Led small group of editors within our team & instructed them on State Farm style usage

Lead Technical Writer/Editor

Confidential, West Palm Beach, FL

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Architecture ( Confidential ) projects for private investment and asset management group, including but not limited to Confidential Infrastructure document, Signal Addition Business Requirements document and Disaster Recovery Plan
• Lead writer responsible for researching & composing deliverable documents for Confidential related projects Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents
• Create Confidential Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for Confidential projects
• Create Confidential Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for Confidential projects

Lead Technical Writer/Editor

Confidential, San Antonio, TX

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Business Intelligence (EBI) projects
• Lead writer responsible for researching & composing deliverable documents for EBI data warehousing related projects including Oracle SQL databases. Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents
• Analyzed, planned, conceive & implemented new guidelines/styles for DevOps team's new Wikipages (Wikidocs) for entire Runbook documentation
• Write/edit articles for Confidential GET Wikipages. Manage files, create links & maintain content
• Create Online Help Systems using MadCap Flare v.8 for EBI data warehousing applications
• Create EBI Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for EBI projects
• Create EBI Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for EBI projects
• Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Remote Sr. Technical Writer/Editor

Confidential, Montgomery, AL

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for Confidential (Centers for Medicare & Medicaid Services) & Confidential (Centralized Alabama Recipient Eligibility System) state project
• Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act ( Confidential ). Responsible for writing, editing, research & analysis & final deliverables for design & planning documents
• Work remotely with SME's & development engineers to gather all details for assigned writing tasks
• Create Confidential Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for the Confidential project
• Create Confidential Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for the Confidential project
• Create Confidential Project Master Glossary. Conceive & wrote new documentation for team use
• Create Confidential User Guide Outline. Conceive & wrote new documentation for team use

Remote Sr. Technical Writer/Editor

Confidential, Boston, MA

Responsibilities:

• Edit, compose, design & revise new & archived WebHelp online help systems & hard copy (.PDF) files for Confidential Virtual Library application using Help+Manual v. 6 authoring software
• Lead writer for Confidential Virtual Library application. Responsible for writing, editing, research & analysis & final deliverables for documentation products
• Work remotely with SME's & development engineers to gather all details for assigned writing tasks
• Test, edit, & revise WebHelp online help system for inclusion into Confidential final product releases
• Create one-source training documentation for Confidential products using Help+Manual v. 6 authoring software

Sr. Technical Writer/Editor

Confidential, Jefferson City, MO

Responsibilities:

• Edit, compose, & revise new & archived design & planning documents for Confidential (Centers for Medicare & Medicaid Services) & Confidential (Missouri Eligibility Determination & Enrollment System) state project
• Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act ( Confidential ). Responsible for writing, editing, research & analysis & final deliverables for design & planning documents
• Create Confidential Project Master Acronyms List. Conceive & implement new guidelines for creating this new documentation
• Create Confidential Project Master Glossary. Conceive & implement new guidelines for creating this new documentation
• Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Sr. Technical Writer/Editor

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Edit, compose, design & revise new & archived WebHelp online help systems for Confidential Advantage e-Business software using RoboHelp v. 8
• Lead writer for Confidential Advantage, eSolutions, Freedom, Freedom FinAid & ESP product lines. Responsible for writing, editing, research & analysis & final deliverables for products
• Compose & Edit What’s New HTML pages for inclusion into Confidential Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases
• Test, edit, restructure WebHelp online help system for inclusion into Confidential Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases
• Create one-source training documentation for Advantage, eSolutions, Freedom, Freedom FinAid & ESP products
• Assist with QA testing for all Confidential software products
• Conceive & design new template for training documentation
• Conceive & implement new guidelines for documentation indexing
• Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files
• Analyzed & led documentation & development group to implement new process for sharing/disseminating source development documents

Sr. Technical Writer/Editor

Confidential, Sunrise, FL

Responsibilities:

• Edit, compose, design & revise new & archived WebHelp help systems for Confidential E-Business software using RoboHelp for FrameMaker v. 1.2
• Lead writer for ServicePATH, PerfoMAX & DSLxcend product line. Responsible for writing, editing, research & analysis & final deliverable for product
• Edit, compose, design & revise new & archived electronic documentation (pdf's) for Confidential E-Business software
• Edit, compose, & revise archived training material (CBT) for Confidential E-Business software
• Conceive & implement new guidelines for documentation indexing
• Led documentation team & was responsible for organizing & coordinating entire new restructuring of documentation source files, documentation process files & general release files
• Analyzed & led documentation team & development group to implement new process for sharing/disseminating source development documents

Contract Technical Writer

Confidential, Miami, FL

Responsibilities:

• Compose, edit, design & revise new user manual documentation for Web based online advertising tracking system
• Edit & revise graphics & illustrations for Web based online advertising tracking system
• Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
• Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Contract Technical Editor

Confidential, West Palm Beach, FL

Responsibilities:

• Compose, edit, & revise documentation for 2006 South Florida Environmental Report
• Edit & revise graphics & illustrations for 2006 South Florida Environmental Report

Contract Technical Writer/Business Analyst

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
• Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Contract Technical Writer/Editor

Confidential, Miami, FL

Responsibilities:

• Compose, edit, design & revise graphic intensive instructional manuals for biomedical laboratory instruments
• Edit & revise graphics & illustrations for biomedical laboratory instruments