SUMMARY:
Technical Lead / Technical Manager

Seeking senior leadership challenges in Project delivery function

A qualified Post graduate and a seasoned IT professional having over 16 years of rich and extensive experience, including over 2 years of International (UK, USA, Germany, New Zealand) tenure. Techno-commercial experience in the areas of Infrastructure and System Management, Project Coordination, and IT Infrastructure Service Delivery, including performance tuning, customer support, designing solution based on customers\' requirement.

Areas Of Expertise

• IT Infrastructure & Systems
• Service Delivery
• Technical Support
• Customer Service
• People Management
• LAMP stack development
• UNIX Systems Administration
• Network Management
• Root Cause Analysis

Training & Certifications

• Conducted Trainings on Introduction to Shell Scripting , Basics of AWK programming and Introduction to Perl programming

IT Skills

• Web Server: Apache
• Operating Systems: Linux, HPUX, SUN Solaris, AIX
• Languages: Perl, PHP, UNIX Shell scripting, HTML, C
• Database: MySQL
• Tools: GNU Autotools, gdb, tcpdump, sar, NMON, NC, IPtables, NSM, CVS
• Virtual Env: Citrix Xen, VMware

Profile Highlights

• Core Strength in Leadership of System Administration (UNIX/Linux), L3/L4 Support Service Delivery, Engineering Testing and Consulting/Technical Support on Cisco Enterprise Print Service (CEPS) and HP Output Management
• Technical expertise in the area of LAMP stack development, UNIX internals, Performance monitoring and tuning, capacity planning, Networking, debugging memory core dumps, Linux initrd/Kernel issues, performing root cause analysis (RCA), short term/long term fix
• Proficient in IT Service Delivery Management involving Centralized Management for Complex IT and Network Operations, Centrally Coordinated User Access Management and monitoring/support of Devices, Links, and Services etc
• Comprehensive understanding of various protocols / technologies like SNMP, BOOTP, DHCP, FTP, TFTP, LPD, Open LDAP, LWP, PML, PS, PJL, DNS, NIS, PAM, NDS, SMB, LVM, SAN, RAID, etc.
• Adept in Team Management skills like tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, motivation and mentoring
• Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication and interpersonal skills

Professional Experience

Confidential,Bangalore (OCT 2012 onwards)
Technical Lead

Reporting to the Manager:

Responsibilities:

• Primarily involved in providing support to the R & D Test and Development Teams
• Identifying and automating routine tasks using LAMP stack technology
• Facilitating Unix/Linux builds of various versions as per Teams’ requirement either to develop and test or to reproduce customer reported problems for further investigations on the issue
• Responsible to ensure Tickets are handled within SLA by Team members, generating reports and providing updates to higher management

New initiatives:

• Designing and deploying Hadoop clusters
• Working on Open Stack cloud environment and write cookbook using Chef and Ruby on Rails framework

Confidential,Bangalore (Mar 2009 to Oct 2012)
Technical Lead

Responsibilities:

• Reported to the Technical Manager, engaged in design & development of Service improvements and implementing the same
• Managing design and implementation of migration path for solutions hosted on physical AIX environment to Virtual Linux environment
• Responsible to facilitate Linux Virtual environment for new projects as well as for all changes in Linux environment
• Involved in Production Support to Linux Servers along with Upgrade of OS and applying patches
• Developing tools, for various Process Automations using LAMP stack technology
• Generating reports on number of tickets managed by the Team along with SLA reports
• Identifying, planning and providing adequate training for the team members

Achievements:

• Received Tesco Star award from UK IT director for developing automated self-help password reset tool (saving of £5000 a year)
• Received a banner award on Boundary less behavior for successfully resolving issues related to the application during the migration of Ab Initio project to Virtual Linux environment
• Improved the process of user management in Tesco Bank environment reducing manual intervention leading to savings of £30,000 a year

Confidential,Bangalore (May 2000 to Oct 2008)
Systems/Software Engineer V b

Responsibilities:

• Reported to the Manager and led a team of 4 resources for support of an Open Source based Print infrastructure at Cisco Systems, Inc., USA
• Provided Level 2/Level 3 support by going through CEPS code and identifying the problem and fixing it (which eventually gets into Service Pack release)
• Performed and contributed to requirement analysis for the Service Pack release which would contain defect fixes / enhancement requests
• Involved in review of defects/enhancement requests that needs to be addressed in Service Pack and fixing them
• Prepared ET test cases, working on regression once the Service Pack is ready
• Deployed the Service Pack on select CEPS pilot servers and rolling it out across region wise CEPS servers upon the successful completion of pilot testing
• Performed routine team administration activities like tasking, scheduling, delegation, monitoring and feedback

Achievement:

• Received an e-award and appreciation certificate from Steve Talmage, Hewlett Packard, USA for resolution of a problem reported at ZF Sachs, Germany on HPOM database running on Windows 2000 Servers
• Recipient of Certificate of Appreciation from Ministry of Social Policy, New Zealand for successful resolution of a critical issue related to HPOM running on Sun Solaris servers
• (NOV 1994 to NOV 1997)

Credentials

Academic:

• M.S. (Software Systems-Real Time Systems, Data warehousing, Pervasive Computing)