Technical editor and writer Resume Wakefield, MA - Hire IT People

SUMMARY:

Technical communicator and information technology professional with over fifteen years of experience designing and writing document sets for software audiences, and processes, procedures, and requirements for technical and business audiences.
Designing, writing, and executing documentation plans
Editing and revising existing documentation
Usability testing
Writing context sensitive and Web Help
Writing developer's Help and System Administrator documentation
Writing functional specifications
Managing documentation projects
Formal coursework in programming and data structures

PROFESSIONAL SKILLS:

Information Design Tools
RoboHelp, Doc - to-Help, ForeHelp
SGML, HTML, XML
Information Mapping (Info Mapping)
FrameMaker (+SGML) Structured FM
MS Word, MS Excel, MS Access
Adobe Acrobat (with Distiller)
Visio, SnagIt
MS FrontPage, MS PowerPoint
Documentation control systems: Wikis, VSS, Clearcase, SharePoint, Lotus, MS Project
UNIX, XP, Vista, Win7, VAX/VMS
C++, C, PASCAL and FORTRAN
Internet: TCP/IP, OSI model
Networking principles and protocols, intranet, LAN and WAN utilities
Applications Experience
OOP tool kit, developer’s Help, real-time spreadsheets, databases, RDBMS, (Oracle, SQL, DB2), and SQA documents (use cases, scripts, UML)
ISP level enterprise solutions; SaaS, SOA
X-Windows and Windows networks
Familiar with networking principles and protocols
Managerial and Business Experience
Responsible for defining and managing documentation projects
Experience in financial, remote-control, workflow, networking, security, and ERP applications
Sales and sales management experience

PROFESSIONAL EXPERIENCE:

Confidential, Wakefield, MA

Technical editor and writer

Responsibilities:

editing, revising, and approving operating procedures for mobile telecommunications.
Also editing and issuing reports and summaries in Excel and PowerPoint.
Responsible for documentation lifecycle and SharePoint version control and repository maintenance.
(Word, SharePoint, PowerPoint, Excel, Outlook)

Confidential, Cambridge, MA

Technical writer

Responsibilities:

working on laboratory data collection and storage workflow processes and also for the use of remote collaboration and conferencing tools, including an interactive whiteboard's best use.
Responsible for design and composition of pertinent documentation plans and document sets, including requirements gathering, determination of customer needs, and co-ordination with stakeholders and departments.
(Word, SharePoint, PowerPoint, Excel, Outlook)

Confidential, Norwell, MA

Technical writer

Responsibilities:

Confidential, Portsmouth, NH

Senior technical writer

Responsibilities:

designing and writing project and technical documents for a network security upgrade project.
Document set included checklists, procedures, quick reference guides, and all materials other than technical scripts.
(SharePoint, Visio, MS Project, Excel)

Confidential, McAllen, TX

Technical writer

Responsibilities:

researching, designing, and writing online Help and user, network administrator, and system administrator manuals for corporate ERP, MRP, QA/QC and quality management systems used at local facilities.
Also documented corporate network (systems documentation) at facility. (Word, RoboHelp, SharePoint)

Confidential, Minneapolis, MN

Technical writer

Responsibilities:

designing and writing functional and report specifications and corresponding templates and style guides for a database administration suite.
Worked with SQA test cases and use cases for usability testing.
(SQA test cases, UML, Word, SharePoint)

Confidential, Plymouth, MN

Technical writer

Responsibilities:

designing and writing DBA manual for migration and maintenance of an SAP/DB2 ERP system.
(UML, Visio, SharePoint, SQA test cases)

Confidential, Louisville, KY

Technical writer

Responsibilities:

designing and writing processes and procedures for the corporate security department in compliance with Sarbanes-Oxley requirements and corporate security standards to adhere to a security audit.
(MS Word, Information Mapping, SharePoint, UML, use cases)