Senior Technical Writer Resume , Ashburn, VA - Hire IT People

SUMMARY:

Over three years' experience writing policy and procedures demonstrating compliance with Basel III Risk Ratings for Confidential Commercial Real estate and
Twenty years' experience as a technical writer, process analyst, and local SharePoint Administrator to provide 508 compliant SDLC documentation and web - based content
Wrote and updated SDLC requirement documentation, on a task order for a COTS Military Enterprise Architecture Solution project
Updated Network Support documentation
Created Process Flow Charts for Policies and Procedures using Visio 2007
Coordinated review cycles with over 15 subject matter experts (Directors, Managers, Team Leads, and Analysts) from first draft to final approval and signoff
Used Microsoft Office Suite applications, including Microsoft Word (macros, setting/formatting tables, creating forms), Excel, PowerPoint, Project & Internet tools/browsers, SharePoint and DRUPAL.

TECHNICAL SKILLS:

Creating Power Point Presentations for companies such as Andrew
General Dynamics
Writing policy and procedure for Confidential Commercial Real estate and Basel III Risk Ratings
SDLC
ITIL and Agile documentation
Quality standards
Basel II and Commercial Real Estate Portfolio Management
Telecom and Enhanced E911 Wireless Geolocation
Mobile phone performance testing
Cyber Security network management for EINSTEIN subscribers
Using Adobe professional to correct 508 compliance issues within Microsoft Word documents.
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint and Drupal web development platform
SnagIt for Graphics
Technical Illustrations
UNIX
Microsoft Visio for process flow charts

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential

Responsibilities:

Interview remote developers on Confidential Intranet Web Services jobs
Developed process flow diagrams for each code module/APIs
Wrote operational instructions and operations narrative based on developed process flows
Full time Technical Writer - October, 2014 — November 2015 (1 year 1 month)

Confidential, Ashburn, VA

Senior Technical Writer

Responsibilities:

Wrote the ThreatTrack Security Email Quick Start Guide
Wrote the ThreatTrack Security Email Configuration Guide
ThreatTrack Security Email User Manual
Wrote the ThreatTrack Security Network Security User Manual
Took photographs, used Visio to create drawings, sketches, diagrams, and charts to illustrate material
Wrote and edited functional descriptions, system specifications, special reports, other customer deliverables and documents.

Technical Writer, Business Technologist

Confidential

Responsibilities:

As a technical writer, assigned to three functional areas for the ICS/AOL Outsourcing Program and the AOL CC OPS Team
As part of staff augmentation, provided AOL production support documentation on CCOPS/NOC system operations, troubleshooting and network maintenance
Responsible for production support documents on the following production support areas
Troubleshooting host server application outages
Migration processes and procedures
Documenting Beta Testing procedures
Production support documents on building host applications servers

Full-time Technical Writer and Process Analyst

Confidential

Responsibilities:

An international engineering firm providing Verizon with capital asset evaluation data and survey services
Created ISO 9001/2000, SEI CMM based project support documentation, including
Communicated goals, processes/procedures to end users with various skill sets
Used varied sources for information, including web-based
Provided editorial review for other department's documents
Used Microsoft Office Suite applications, including Microsoft Word (macros, setting/formatting tables, creating forms), Excel, PowerPoint, Project & Internet tools/browsers
Used IBM DesignFlow business process to analyze and document ISO processes for asset validation surveys and tools (ART) and real estate capitalization (RECAPP
Used Visio to chart process and workflow for a program to survey telephone company central office facilities, and populate a real estate capitalization planning and forecasting program called RECAPP.

Contract Technical Writer

Confidential

Responsibilities:

Confidential, a national company developing innovative telephony and telecommunication software applications for wireless voice and data signal processing and message handling, system administration, analysis and troubleshooting
Provide documentation for network support engineers and network processes, troubleshooting and resolution to network problems for wireless voice and text applications
Wrote hardware installation procedures for Sun Netra Micro Legend processors
Wrote setup and configuration procedures for remote and server processors.