SUMMARY

As an enthusiastic, goal-driven professional with proven abilities to plan and execute multifaceted special projects, I am seeking an opportunity to share my experiences with a progressive, goal-oriented technical company. The 17+ years of experience gained in the consulting, hardware, and software fields have provided the necessary groundwork for enhancing effective communications skills while developing and maintaining long-term professional relationships with a diverse customer base. My technical writing and analytical skills are based on solid experience gained through a variety of industries. My writing experience includes developing and creating the following types of documentation.

TECHNICAL EXPERTISE

Systems :MS-DOS

Software :HiJack Pro

Software/Other :MS HTML Help

UNIX

Captivate

RoboHELP Office (RoboHelp,

NOVELL

Darkroom

RoboHTML, WebHelp)

VAX/VMS

Visio

BookMaster/Manager

Banyon Vines

MS Paint

Lotus Notes

Microsoft Windows

Paint Shop Pro

Doc-To-Help

MVS/TSO

Adobe Photoshop

Information Mapping

OS/2

Adobe Acrobat

FrameMaker

Adobe Presenter - Breeze

Interleaf (UNIX and PC)

Microsoft FrontPage

Microsoft Project

CENTRA Now
Placeware Training

Documentum Workspace
Microsoft SharePoint

Snag It

ABT Tools (Project Bridge

Microsoft Office Suite (MS Word

Modeler, Project Architect, Project

Excel, Access, PowerPoint)

Workbench)

Document Management System (DMS)

DEGREES/CERTIFICATIONS

Bachelor of Science in Business Management
Certificate of Government Contract Management

PROFESSIONAL HIGHLIGHTS

Confidential, Implementation Analyst Consultant
Senior Technical Writer /Editor 4 Consultant

4/10 – 04/11
4/09 – 12/09

Responsible for providing Release Test Coordination functions for new projects introduced into the release cycle, as well as providing Pseudo Conversion Process functions. Responsibilities included issue management, tracking, and working with application and project teams for resolution/closure. Responsible for updating, scheduling, and monitoring the Pseudo Conversion Process master task schedules. Responsible for updating and maintaining the departmental SharePoint website. Responsible for updating and maintaining the departmental Document Management System (DMS) website. Tools utilized: Microsoft SharePoint, MS Word, MS Excel, MS Project, SnagIt, and Lotus Notes.

Responsible for providing clear, concise technical documentation in support of the Wells Fargo – IBSS Lending UNIX and Web teams. Developed and updated installation /configuration process and procedure documents as well as, audit compliance documentation. Responsibilities included editing new manuals, bulletins, implementation packages, online help screens and online documentation for intranet web sites. Accomplishments included creating the only audit compliance documentation and template accepted by the Wells Fargo Internal Audit Team as the standard to use. Tools utilized: Microsoft SharePoint, Microsoft Word, Excel, Visio, and PowerPoint.

Confidential, Senior Technical Writer /Analyst Consultant 9/08 – 01/09

.
Responsible for performing complex technical writing work primarily focused on process and system documentation in a healthcare analytics environment. Responsibilities included writing, editing, indexing, and revising a variety of technical materials and documentation including technical specifications, system diagrams, data requirements, flow charts, user manuals, procedures, and guidelines. Tools utilized: Microsoft SharePoint, Microsoft Word, Excel, Visio, and PowerPoint.

Confidential, Independent Instructional Design and Technical Writing Consultant 7/08 – 04/10

Responsible for detailed design documentation and content development in support of EdgePoint Learning\'s custom E-learning services. Tools utilized: PowerPoint, Captivate, Microsoft Word, Articulate, and Adobe Breeze.

Confidential, - Phoenix
Instructional Designer Consultant

10/07 – 07/08

Responsible for updating, designing, and developing Honeywell’s FAA Regulations training package for both engineers and line workers in the aircraft maintenance divisions. This package was created to be web accessible and includes PowerPoint presentations complete with detailed story boards, instructor notes, facilitator guides and participant workbooks. Tools utilized: MS SharePoint, MS Word, Ms PowerPoint, Visio, SnagIt and Adobe Breeze.

Confidential,
Senior Technical Writer/ Independent Consultant

11/06 – 09/07

Performed data, graphic, and platform conversions of Agilent Technologies microscope user manuals. Responsibilities also included updating organizational charts and validating process flow diagrams, updating graphics, and editing manual content for style and consistency in a structured format. Tools utilized: FrameMaker, MS Word, Adobe Acrobat, Adobe Photo Shop, Visio, SnagIt.

Confidential, Senior Technical Writer/Independent Consultant

08/06 – 11/06

Responsible for performing data, graphic, and platform conversions of pilot training manuals for Simcon’s small business aircraft. Tools utilized: FrameMaker, MS Word, Adobe Acrobat, Adobe Photo Shop, Visio, SnagIt

Confidential, – Albuquerque
Instructional Designer/ Consultant

01/06 – 08/06

Designed and developed the Applying SLATE to Three View Systems Engineering training package. This enterprise-wide document management system training was created to be web accessible and included PowerPoint presentations with story boards, detailed instructor notes, a facilitator guide and a student workbook. Tools utilized: MS Word, Ms PowerPoint, Visio, Adobe Acrobat, HTML, and Microsoft SharePoint

Confidential, LLC
Technical Writer/ Consultant
Account Manager

05/03 –12/06

Designed and developed a full-featured, context-sensitive online help system (PDA accessible) focusing on the needs of a construction enterprise management solutions team, Caelix, Inc. Responsibilities also included interfacing with project teams, estimating project scope, and developing a schedule ensuring timely and accurate production of software documentation. Tools utilized: RoboHelp Office, Microsoft Office Suite (MS Word, Excel, PowerPoint) Microsoft Project, IBM Mainframe, TSO

Established and maintained close, continuous, and proactive communications with clients and contractors. Consulted with companies on their software development, documentation, and training needs. Developed proposals, gave client presentations, and acquired sales leads.
Interviewed for hire, and monitored progress of consultants assigned to documentation projects.

Confidential, Editor/Independent Consultant

05/01 – 05/03

Responsible for editing and formatting curriculum elements to conform to established guidelines for style, consistency, overall presentation, and publication readiness in academic and business environments. Responsibilities also include performing copy edits for Ph.D. candidate dissertations ensuring compliance to American Psychological Association (APA) publication guidelines.

Confidential, Instructional Designer/Consultant

04/01 – 02/02

Responsible for researching, writing, editing, designing and developing manuals used for management business process training including, PowerPoint presentations, class room handouts, job aids (Quick Reference Guides), student and instructor guides. Streamlined the Financial Gross Profit Management online training presentation for greater usability and learning retention reducing the actual screen count from 250 to 115. Researched, designed, and developed the new Calypso Sales User Administration training material to be delivered online utilizing "CENTRA Now!"

Performed usability testing of training materials and user acceptance testing for the new Sales software implementation. Tools utilized: MS Word, Ms PowerPoint, Visio, CENTRA Now!, Darkroom, Information Mapping, Adobe Acrobat, and MS HTML.

Confidential, Technical Analyst/Independent Consultant

10/00 – 10/02

Responsible for providing technical analysis and support for mission critical projects and programs, for high technology product development and manufacturing industries, during IPS Project Management workshops and training. Responsibilities also included capturing key program information and producing the Program Definition Documentation (PDD) for the workshop. Tools utilized: MS Access, MS PowerPoint, MS Word, MS Excel and Microsoft Project 98.

Confidential, Senior Technical Writer/Procedures Analyst

10/99 – 03/01

Responsible for writing, revising and publishing company financial work instructions. Responsibilities included: coordinating and investigating requests for new and revised work instructions, working with teams to proceduralize new or revised processes, documenting and editing information gathered from a variety of sources, deciding procedural content and format within the scope of the subject being documented and producing ready-to-publish, Information Mapped documents. Tools utilized: Microsoft Windows, Microsoft Excel, Information Mapping, and Documentum server software.

Confidential, LLP
Technical Writer/Analyst

01/97 – 01/01

Responsible for designing and developing Windows-based Help systems, standalone hypertext information systems, cross-platform and browser-independent Help, single source and HTML-based Help in support of Angel Group\'s Project and Risk Management consulting services. Responsible for updating and maintaining online Project Methodology documentation. Responsible for performing data, graphic, and platform conversion projects.
Responsible for updating and validating Project Management Project Plans. Responsibilities also included performing Project Plan Reviews and Component Analysis testing of the following areas: Structure, Plan Completeness, Dependency Network, Milestones, Baseline, Schedule positions, Estimate to Complete in Hours, Cost and Dates, Resource Definitions, Resource Loading and Variance Analysis.
Tools utilizing: RoboHELP, MS Word, MS Excel, MS Access, Microsoft Project 98, Visio, MS PowerPoint, Adobe Acrobat, Netscape Navigator, Microsoft Internet Explorer, Web Help, MS HTML, RoboHTML, Doc-To-Help, CorelDraw, Project Bridge Modeler, Project Architect, and Project Workbench.

Confidential, Business Analyst /Technical Writer

01/94 – 09/97

Responsible for the development of an Integrated Master Schedule for Allison Engine Company T800 Military Engine program. Responsibilities included reviewing and validating data for the Work Breakdown Structure and Management Control System. Created standardization tables for data entry and configuration management of the MS Project based IMS files.

Created online IMS instructions for program schedulers. Validated detailed task logic and linking for Critical Path Management of the IMS. Created import and export views for MS Project/Excel data.
Tools utilized: Microsoft Project, MS Excel, MS Word, and MS Access.

Responsible for writing, editing, and producing the Material Controls Department Hardware Tracking System User Guide. Responsibilities included: reviewing and validating the MCDH Tracking System, interviewing subject matter experts, deciding procedural content and format within the scope of the subject being documented and its intended audience. Tools utilized: IBM Mainframe, Microsoft Word, Microsoft Project Management, and Excel.

Confidential, Information Developer

01/96 – 11/96

Responsible for researching, analyzing, and developing online help and hardcopy documentation within a client/server development environment focusing on the needs of higher educational markets. Responsibilities included: developing a full-featured, context-sensitive online help system, interviewing subject matter experts, analyzing business and technical specifications, performing software testing, recommending changes to improve product usability through intuitive design and consistency with established GUI standards, developing clear, concise software setup and training guides, and developing schedule\'s through MPM ensuring timely and accurate production of documentation. Tools utilized: RoboHELP, Microsoft Word, Microsoft Project Management, Visio, Microsoft PowerPoint, Lotus Notes, CorelDraw and FrameMaker.

Confidential, Tampa Fl. and Phoenix, Az
Senior Technical Writer

03/94 – 11/95

Responsible for researching, developing and maintaining online and hardcopy technical reference documentation for a mainframe based managed health care system. Responsibilities included researching COBOL/CICS programming code, interviewing subject matter experts, interfacing with health care system, and creating and maintaining the associated online help.
Tools Utilized: HP-Xterm, IBM Mainframe, MVS/TSO, ISPF, ASSIST/GT, FrameMaker, DarkRoom, and Microsoft Word for Windows 6.0.

Responsible for writing, editing, and producing technical manuals and documentation in support of the Capital Program Management Systems application. Responsibilities included interfacing with project teams, estimating project scope and developing schedule\'s ensuring timely and accurate production of documentation. Tools utilized: DEC VAX, HP-Xterm, UNIX, IBM Mainframe, Interleaf V4 and V5, ISPF, and TSO.