SUMMARY:

24 years of experience as a technical writer with 5 years of illustration. nterpretation of mechanical, structural, hydraulic, pneumatic, electrical, electronic, and software engineering resources.

CORE COMPETENCIES:

• Microsoft Office Professional & 365, SharePoint, Lotus, Adobe CS Design Standard, Adobe FrameMaker, Arbortext, illustration extraction from several modeling applications, databases such as Access, Windchill, and SmarTeam.
• Aerospace craft and systems, Military/Commercial ground vehicles, software, upstream G&O, processing and manufacturing machinery. Also training, customer/engineering/sales support, and contract/project arbitration.
• Systems/process analysis, contract problem solving, simplifying/translating complex content, and publication production from development to delivery.

PROFESSIONAL EXPERIENCE:

Confidential, Beloit, WI

Technical Writer/Logistic Support

Responsibilities:

• Researched 50+ year old legacy data to update database, operations, maintenance, and overhaul manuals.
• Wrote conversion content for changing existing diesel fuel to natural gas and diesel.
• Built basic manuals from general BOM (Bill Of Materials) and RFP (Request For Pricing).
• Created “How To” instructions for existing publications tools and for ILS Department processes.
• Helped decrease backlog.

Confidential, Lewisburg, OH

Position: Writer

Responsibilities:

• Studied other forms of writing and released articles on professional websites.
• Completed rough draft of occupational biography.
• Built training modules for the field of technical writing.
• Edited and wrote various content for private publications through short term contract portals.
• Learned to work with Adobe Captivate.
• Relearned audio recording using Garage Band.

Confidential, Sealy, TX

Position: Senior Technical Writer

Responsibilities:

• Wrote Technical Orders for military and commercial installations.
• Validated and verified engineering data ensuring CDRL items were complete.
• Wrote and formatted bids and proposals by incorporating drafts from officers and reviewing contract requirements and specifications.
• Created document tracking and ID system.
• Assisted subcontractor in troubleshooting SGML file for USAF approval and project final payment/closing.

Confidential, Houston, TX

Position: Consultant/Technical Writer

Responsibilities:

• Consulted on the process and format of all documentation, created templates, and style guides for uniformity and certification.
• Wrote SOP's for in - house departments and in-plant operations.
• Edited and formatted Safety, HR, and Accounting Department manuals.
• Built a simple tracking, life cycle, and departmental document ID system for both paper and online forms.
• Created in house procedures for handling multiple document life cycles.
• Assisted department managers with in house and contracting operational/instruction manuals for international certification.

Confidential, Bellville, TX

Senior Technical Writer

Responsibilities:

• Wrote procedures and instructions for subsea fiber optic and electrical connectors.
• Edited and corrected existing documentation for engineering, manufacturing, customer requirements, and in accordance to regulations.
• Interviewed engineers, lab technicians, and field representatives for insight into developing content.

Confidential, Brighton, MI

Position: Senior Technical Writer

Responsibilities:

• Wrote content for contract proposal covering areas of Publications and Human Factors Engineering.
• Delineated information for Confidential and other manual sections.

Confidential, Sealy, TX

Senior Technical Writer

Responsibilities:

• Wrote troubleshooting instructions for multiple truck platform RG-33 project. Files composed in Arbor Text/Epic Editor.
• Analyzed complex systems, determined probability of failure, and wrote means of correction.
• Interviewed SMEs for additional information and to speed up content development.
• Saved approximately $7 million through expounded logic flows and quality content for troubleshooting procedures.

Confidential, Ladson, SC

Senior Technical Writer

Responsibilities:

• Created content for the Buffalo A2 POR TM-23 (troubleshooting instructions) from corrected drawings and personal research.
• Files composed in structured FrameMaker.
• Rewrote description of operation for several systems.
• Reverse engineered “black box” components with no supporting data (e.g., schematics, manufacturer’s theory of operation) breaking deadlocks over function and resolving manual content issues.
• Assisted in verification process by explaining systems in question through functional diagrams, individual component breakdown, and expounding on theory of operation. Some explanation given verbally in a classroom setting.

Confidential, York, PA

Technical Writer

Responsibilities:

• Edited & created troubleshooting content for Allen-Bradley vehicles. Files composed using Arbor Text/Epic Editor.
• Created and corrected tags for indexes and other content.
• Linked and corrected graphic files as required.
• Edited existing XML content for IETM.
• Identified and corrected errors in troubleshooting flow charts with no supporting data, preventing further loss in profit and avoiding additional tension with the customer.

Confidential, Cahokia, IL

Technical Writer/Illustrator

Responsibilities:

• Edited & Created Service Maintenance Manuals (SMM's) from drawings, DTAs, and engineering documents. Files created using FrameMaker.
• Created Issue of Continued Airworthiness ( Confidential ’s) for new aircraft completions.
• Created graphics to support SMM's, Confidential 's, and other documents.
• Created matrices, links, and documented procedures involving Avionics/Structural data and completions improving manual creation and shortening development time.
• Simplified tracking methods and modified present processes in SMM and IPC development.
• Coordinated efforts with Engineering and Certification departments for Canada Transport to ensure final revision of certification material for completions approval.
• Reformatted and assisted in creation of new content for the ODA Manual in conjunction with Lead ODA Administrator and Assistant; to achieve FAA approval for next level certification.
• Assisted customers and aircraft builder reps by resolving cross-departmental issues involving documentation and equipment (completion projects).

Confidential, Lenexa, KS

Lead Technical Writer/Illustrator

Responsibilities:

• Created illustrations and provided visual support for other department requests.
• Managed numerous time-limited projects for multiple documents involving revisions, customer issues, and engineering changes.
• Devised strategy and implemented plan in changing document management and development procedures through usage of CMS and improved processes.
• Initiated effort and support in transition from a word processor to a desktop publishing application.
• Decreased backlog, resolved customer issues, and completed repetitive temporary revisions by correcting legacy source data.
• Created two trademarks for software applications offered in a turnkey solution for total care/lifetime of company products.

Confidential, Lenexa, KS

Technical Writer

Responsibilities:

• Created and edited manuals and Bill of Material (BOM) for equipment.
• Assisted with implementing Engineering Change Notices (ECN's) to manuals and drawings.
• Corrected existing material to comply with ISO and ANSI standards.
• Edited and created new text (operations, maintenance, & troubleshooting) for training and manual development according to design (mechanical & program).
• Created visual aids/templates for assisting in development of illustrations.
• Cleared up 2-year backlog in 6 months by managing/reorganizing content and researching equipment similarities.

Confidential, West Carrollton, OH

Videographer/Media Consultant/Technical Writer/Co-owner

Responsibilities:

• Assisted in customer and client relations and prospected for new projects.
• Assisted in static imagery overflow and provided audio and video support.
• Initiated and completed all types of manuals and forms of development, training, and file mapping.
• Consulted and created static and video media for training and sales.
• Wrote SOPs with supporting graphics according to specifications such as 21 CFR (Part 26).
• Completed 48 page financial and 15 page executive summaries for investors and loan institutions.
• Created static and motion graphics for local musicians and artists for CD covers and for online presence.
• Helped pilot, push, and create other avenues of business in both vertical and horizontal markets.
• Successfully enabled a simple content management system and documentation procedures for customers saving time and money; ensuring a means of quality control and better liability.

Confidential, Dayton, OH

Technical Writer/Engineering Assistant

Responsibilities:

• Edited, created, and maintained all written material for the operation, and maintenance content for manufactured equipment. Supported training with content and on site as needed.
• Ensured correctness of all assigned diagrams and schematics.
• Supported training and sales departments with all forms of media (audio, video, static images, and SOP material). Also performed personal and class room instruction hands-on in customer's locations.
• Coordinated development of documentation and training material hard copies.
• Increased manual turnaround time 15% by working with the program, design, and project engineering teams as equipment was being developed.
• Streamlined operator/training manual development by: 1) creating conditional content, 2) finding similarities in programs and components, and 3) created database for illustrations and other visual requirements.
• Increased revenue by 18% for training by introduction and creation of multimedia.
• Cut costs by 10% in product literature and manual development by implementing content management methods and advanced application usage.