SUMMARY:

Over 10 years of Technical Writing experience
Results-oriented person with excellent planning and communication skills
Creative self-starter with great analytical, organizational, and people skills
Top performer motivated by challenge

SOFT SKILLS:

Information Design: Planning, Researching, Organizing, Audience Analysis, Requirements Analysis, System Analysis, Editing, and Interviewing
Project Management: Coordinating, Planning, Scheduling, Reporting, Estimating, Monitoring, and Time Management
Analysis: Data Flow Diagrams, Architectural Diagrams, Process Flow Charts, Class Diagrams, and Object Diagrams

TECHNICAL SKILLS:

Writing Tools: MS Word, FrameMaker, Adobe Acrobat, PDF
Web Authoring Tools: HTML, DreamWeaver, FrontPage
Graphics Tools: Visio, Paint Shop Pro, Snagit, FullShot
Online Help: RoboHelp
Programming Knowledge: JAVA
Project Management Tools: MS Excel, MS PowerPoint, MS Project, SharePoint, Wiki
Methodologies: Object Oriented Design, UML, Information Mapping

EDUCATION:

Bachelor of Science, Communication Arts
Took many courses in Electrical Engineering and Computer Science

PROFESSIONAL EXPERIENCE:

Technical Writer, Confidential,Atlanta, GA, August 2010 to September 2010
Responsibilities:
Took highly technical meeting minutes, summarized minutes, and organized minutes using SharePoint
Wrote Technical Design Documents for Argo System that replaced Company’s Platform

Technical Writer/ Project Manager, Confidential,Atlanta, GA, April 2010 to July 2010
Responsibilities:
Wrote Training Guides using Word and Snagit
Took technical meeting minutes, summarized minutes, and distributed minutes
Planned, prioritized, and executed multiple projects per project plan
Managed changes to scope and priority and evaluated impact to project timelines due to unplanned changes

senior Technical Writer, Confidential,Atlanta, GA, January 2010 to March 2010
Responsibilities:
Wrote Rolodex Site Content Management User Guide using Word
Edited and rewrote Rubbermaid Medical Site Content Management User Manual using Word
Produced Issues, Fixes, and Best Practices document for Platform in .NET environment
Created Platform Architecture E-commerce and Data Flow Visio diagrams
Took highly technical meeting minutes, summarized minutes, and organized minutes using SharePoint
Developed Cutover Plan using Word and Excel
Composed SCOM Installation Procedure using Word

TECHNICAL WRITER, Confidential,Atlanta, GA, June 2009 to September 2009
Responsibilities:
Created Disaster Recovery Plan
Composed Disaster Recovery Test Plan
Wrote On boarding, Off boarding, and Transfer procedures
Produced Firewall Configuration and Hardening procedures
Edited and rewrote various documents and forms
Rebranded documents
Used Word, Visio, and SharePoint

Technical Writer/ Project Manager, Confidential,Atlanta, GA, May 2008 to May 2009
Responsibilities:
Wrote Operation Guides while using Word and Snagit
Created Administration manuals while using Word and Snagit
Managed different projects by leading individuals from various departments
Produced project plans, time estimates, tracking tables, and project status reports

Senior Technical Writer, Confidential,Atlanta, GA, November 2007 to May 2008
Responsibilities:
Produced architectural descriptions of approximately 60 Java applications
Organized documentation using Wiki
Designed about 20 system models and schematic diagrams using Visio
Created Disaster Recovery Plan using Word and Visio
Composed WebLogic Clusters Guide using Word and Visio
Edited and rewrote major parts of WebLogic Clusters Troubleshooting Guide
Supported Technology Overview PowerPoint presentation
Produced project plans, time estimates, tracking tables, and project status reports

Senior Technical Writer, Confidential,Atlanta, GA, May 2007 to October 2007
Responsibilities:
Headed effort to create design process standard by interviewing architects, producing Visio diagrams, and conducting recurring meetings to discuss Visio diagrams
Designed style guide for entire Information Technology organization
Produced users’ guides, templates, style sheets, and process flows using Visio, Word, Excel, SnagIt, and SharePoint
Delivered technical presentations, project plans, tracking tables, project status reports, and time estimates
Created technical requirements template and used template to complete document for JAVA based Telephony system in Oracle environment

Senior Technical Writer/Project Manager, Confidential,Redwood City, CA, March 2006 to April 2007
Responsibilities:
Developed system design specifications for suite of wireless applications in J2EE environment while using Word and Visio
Developed architecture design documents using FrameMaker, Visio, and UML
Took highly technical meeting minutes, created summaries of minutes, and organized minutes using SharePoint
Created templates, process diagrams, workflows, and dependency models using Word and Visio
Managed multiple projects by leading teams from various departments working under dynamic environments in different cities
Produced technical PowerPoint presentations, project plans, tracking tables, time estimates, and project status reports

Senior Technical Writer, Confidential,Atlanta, GA, April 2005 to February 2006
Responsibilities:
Created firewall deployment guides for simple networks, high availability networks, wireless protection networks, and VPN tunnel networks. Developed Web Pages for each guide. Used Word, PDF, HTML, and FrontPage
Produced white papers about Managing Assets with Unknown Security Risks, SCADA Systems Protection Coverage, and Event Archiver Data Extraction
Edited and rewrote SiteProtector Vision document and Intrusion Prevention PowerPoint presentation
Created Frequently Asked Questions for Bonaire system
Produced SOX compliant change management process documentation
Designed Web-based document repository file structure using SharePoint
Composed Request Tracking Tool User Manual for Visual Basic based application in ORACLE environment. Used FrameMaker

Senior Technical Writer/ Project Manager, Confidential,Culpepper, VA, May 2003 to January 2005
Responsibilities:
Created operational procedures for Run-book, test scripts, and test plans for networking applications in Data Center
Used MS Excel, MS PowerPoint, and MS Word
Developed installation guides, architecture and system design specifications for networking applications in UNIX and C environments. Used DreamWeaver and MS Word
Performed planning, reporting, time estimates, tracking, and coordination of projects of various sizes; used Word and Visio; also, conducted training sessions.

Senior Technical Writer, Confidential,Atlanta, GA, September 2001 to April 2003
Responsibilities:
Designed installation, configuration, operation, and branding guides; release notes, and data dictionary for J2EE compliant financial applications.
Used Word, Visio, PowerPoint, MS Project, and Excel
Wrote Word macros using Visual Basic
Composed developer’s guide for J2EE compliant financial application
Wrote design specifications for Financial Framework System using UML modeling and Visio
Produced Sequence, Object, and Class diagrams
Created online help project for financial application using RoboHelp

Lead Technical Writer/ Business Analyst, Confidential,Atlanta, GA, June 2000 to September 2001
Responsibilities:
Created specifications for Reports module from Java code
Wrote requirements and design specifications for Java based financial applications
Used Word, Visio, Rational Rose, and UML
Developed training guides using FrameMaker to allow customers to create complex E-Commerce Web Sites
Produced online help project for financial application using RoboHelp