SUMMARY:

A project - based technical writer with a strong technical education and aptitude, I have worked with a wide variety of companies and people to achieve well-crafted technical publications across a mix of industries. This experience has been both personally interesting and highly beneficial to numerous client companies throughout my career.

OBJECTIVE:

Working on a technical writing or instructional design project which is highly collaborative, combines the best of my experiences on past projects with an interesting upcoming challenge, and makes use of organizational and technical ability for a successful outcome

AREAS OF EXPERTISE:

• Engineering
• Manufacturing
• Distribution
• Hardware
• Software
• Data storage
• Payment processing
• Point-of-sale
• Training
• Property management
• Finance and banking
• Healthcare
• Chemical

PROFESSIONAL EXPERIENCE:

Project Assistant

Confidential

Responsibilities:

• Performed assorted activities associated with the Office of the Election Supervisor (OES) to ensure an straightforward election of the officers for Teamsters International
• Worked with numerous people from Teamsters officers and members to OES management on various operations of the project such as determining member eligibility, managing the delegates attending the Teamsters International convention, staffing the ballot count, and finalizing the election results
• Led a group of workers with the post-certification eligibility determination effort where OES confirmed the eligibility of Teamsters members to be convention delegates
• Directed the flow of 500 applicants for a week and a half during OES’s group interviews for ballot count positions

Technical Writer

Confidential, San Francisco, CA

Responsibilities:

• Have created and published many types of technical documentation including:
• Mechanical and electrical documentation such as:
• Specifications, parts lists, installation, and repair and replacement instructions for firing range products at Confidential
• Reports about the retro-commissioning of the electrical systems at multiple data centers (including a narrative of the work done, descriptions of specific activities within the retrofit, and issues which arose and their resolutions) at Confidential Associates
• Setup, user, and installation instructions for use with hardware and software at Confidential distribution facilities
• Software documentation such as:
• End user, reference, and training materials to support enterprise-wide software implementations at a housing authority
• Reference guides explaining database structures and stored procedures, process flows explaining gift and loyalty card transactions as well as interactions with other database and interfaces at a payment processing company. ( Confidential )
• Instructions and reference materials for using billing and finance applications at Confidential of Georgia
• Quality control documentation to support ISO 17025 and QS 9000 certification efforts at Confidential & Ziegler Analytics and Confidential LLC respectively.
• Soft skills documentation including a sales training PowerPoint presentation for newly hired salespeople at a point-of-sale software company ( Confidential )
• Marketing materials for a storage network processor developer and manufacturer including datasheets, databooks, and trade show collateral ( Confidential, Inc.)
• Explanations of job and role changes within an enterprise-wide realignment at the Atlanta Housing Authority
• Managed and participated in various fundamental aspects of being a writer including:
• Creating test cases within the test environments of enterprise-wide software implementations allowing training activities, education, and walkthroughs
• Using tools such as AutoCAD, FrameMaker, RoboHelp, SnagIt, and Visio to generate, support and improve the documentation quality
• Carrying out the preliminary work for writing projects such as the creation of templates, style guides, documentation standards, and work flow procedures
• Collaborating with a wide range of people on projects including management, software and hardware developers, technicians, trainers and instructional designers, and many others
• Gaining a front-to-bottom understanding of software programs and machinery to explain their operation, setup, and maintenance not only within the deliverable documentation but also to other stakeholders who need that knowledge
• Training new hires onto writing projects by explaining the tools used on the project, technical details, internal processes and procedures, and where the project fits with the client’s business goals

Mechanical Engineer

Confidential, Lake City, GA

Responsibilities:

• Carried out project management and project tracking activities for Confidential LLC, a Tier 1 manufacturing supplier to Confidential and Confidential
• Worked with vendors and customers at Confidential on activities including communicating progress toward creating automotive parts, preparing and sending CAD files for review and quoting, and tracking bid packages for building the tooling used to manufacture automotive parts
• Wrote documentation explaining the manufacture of each part built for Confidential for use in the engineering office and shop floor, and for documentation related to Confidential ’s effort to achieve QS 9000 certification
• Analyzed possible part changes to determine how these changes affected their fit within assemblies, and then modifying the CAD files in cases where these changes were implemented