Senior Technical Writer Resume

Summary

Accomplished Information Technology professional with proven track record in technical writing, business analysis and communications for financial services industry. Skilled at implementing communications plans and research initiatives. Ten years experience creating technical documentation for hardware and software applications targeted for both technical teams and end users. Ability to quickly comprehend and document technologies, processes and procedures. Consistently meets deliverables within deadline and effectively manages simultaneous projects.

EXPERIENCE

Confidential,
Information Security New York, NY
Senior Technical Writer (Consultant) 9/09 – Present

Manage documentation of Morgan Stanley’s Information Security Department to assist with regulatory requirements.
Documentation focus is on policies and procedures, workflows, reporting and metrics, entitlements and vendor/supplier risk management and includes technical requirements, system and operational guides, procedure manuals, end-user documentation.
Compile existing documentation, validate accuracy and identify gaps.
Coordinate presentation of materials and manage progress of committed deliverables.

Confidential,
Operations & Technology – Risk Management New York, NY
Program Management Office – Communications (Consultant) 10/08 – 3/09

Assisted Program Director with Weekly Program Update PowerPoint presentations and meeting minutes for Program Management Group and Catalyst Advisory Group.
Developed Catalyst newsletter which was distributed to all Citigroup Risk Management teams.
Administrator for Catalyst SharePoint which required granting permissions, allocating storage, document management and development. The Catalyst software application standardized control assessment, operational risk compliance and reporting.

Confidential, New York, NY
Senior Technical Writer/Business Analyst (Consultant) 1/08 – 9/08

Created overall communication plan for new technologies in Innovation for Information Technology Group. These technology services included WiFi Mobile, iConnect, WebEx, SharePoint, X1 Desktop Search and iCasting. Required extensive interaction with IT management, subject matter experts and developers at all corporate levels within Technology Infrastructure Services group.
Technical documentation included product brochures, Quick Reference Cards, newsletters, product announcements and presentations.

Confidential, New York, NY
Project Manager/Senior Technical Writer (Consultant) 8/07 – 12/07

Supervised technical documentation for over 50 IT infrastructure job deployments to Centers of Excellence in Pune, India and Singapore. Job functions covered all areas of IT infrastructure: Change/Problem Management, Global Product Support, Capacity Management, Systems & Database Administration, System Integration and Market Data.
Hired and supervised technical writers.
Developed internal documentation for complex infrastructure applications while adhering to corporate standards and project deadlines.
Interviewed subject matter experts in New York, London, Zurich and Singapore offices to assess documentation requirements.
Documents included System Administrator, Operations and User Guides as well as run books, presentations and workflow diagrams.

Confidential, White Plains, NY
Senior Technical Writer/Business Analyst (Consultant) 1/07 – 6/07

Developed User Guide for Portfolio Management System (PMS), a comprehensive portfolio management and performance measurement system used by AllianceBernstein investment managers. PMS enabled users to interface with a wide range of data including full transaction and performance history for over 7,000 accounts, exchange rate history for a wide range of currencies, and market data for 245,000 securities.
Analyzed business requirements and processes to improve existing system.
Interviewed subject matter experts and developers in New York and London to gather technical specifications on data elements and data feeds.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship