SUMMARY:

A highly qualified, results - oriented professional with more than 12 years of experience in Technical Writing, Process Analysis, and Quality Assurance. Has excellent communication, analytical, and critical thinking skills, and the ability to learn quickly, to be flexible, and to work as a team member or a leader.

SKILLS:

Microsoft Office, RoboHelp, MadCap Flare, HTML, Forex, FrontPage, SharePoint, FrameMaker, Word, Photoshop, FullShot, Excel, PowerPoint, content provider, editor, CorelDRAW, PageMaker, Agile, Content Strategist, Web publishing, ecommerce, Oracle Tutor, Outlook (forms), Visio, Adobe Acrobat, PDF, Lotus Notes, ISO 9000 and SEI/CMM principles, IEEE, Siebel, Proposal Writer, Technical Specifications, Society for Technical Communication (STC), Managed Services, Knowledge Management, Process Improvement, Change Management, Business Analysis, Shrink-wrapped Software

HAS MADE CONSIDERABLE ACCOMPLISHMENTS IN THE AREAS OF:

• Cost Reduction
• Increased Efficiencies
• Improved Development Processes and Business Practices
• Improved Client Communication and Relationships.
• User Documentation
• Process and Business Analysis
• System Documentation
• Knowledge Management
• Policies and Procedures (Based on ISO 9000 and SEI/CMM principles)
• Quality Assurance
• Project Management
• Marketing Collateral
• Web Site Design and Implementation
• Business Plans and Proposals

PROFESSIONAL EXPERIENCE:

Confidential, FORT LAUDERDALE, FL

Technical Writer

Responsibilities:

• Responsible for creating and maintaining user manuals, training manuals, system guides, technical specifications, and help guides.
• Also responsible for user and system documentation, including electronic, Web-resident, and hardcopy, based on collaboration with software engineers, QA, and subject matter experts.
• Additionally, responsible for the standardization, documentation, and maintenance of all IT Policies and Procedures.

Confidential, JUNO BEACH, FL

Technical Writer

Responsibilities:

• Prepared user and system documentation, including electronic, Web-resident, and hardcopy, based on collaboration with software engineers, QA, and subject matter experts.
• Also responsible for release notes and press releases.

Confidential, DEERFIELD BEACH, FL

Sr. Technical Writer / Process Analyst

Responsibilities:

• Provided user and system documentation for Web-based applications, and administered the proposal and RFP preparation process.
• Also analyzed internal business practices, recommended improvements, and documented the associated processes.

Confidential, BOCA RATON, FL

Business Analyst / Sr. Technical Writer

Responsibilities:

• Defined software system solution requirements and SDLC processes.
• Created and published end-user documents and on-line Help for ecommerce environments, as well as system design specifications.
• Created, organized, and managed knowledge repositories as the Knowledge Manager.

Confidential, BOCA RATON, FL

Process Analyst / Sr. Technical Writer

Responsibilities:

• Reviewed, analyzed, and documented Information Technology (IT) systems and processes, and provided end-user documents and technical specifications for an e Commerce portal.
• Collaborated with software engineering to create systems documentation, and served as liaison to Quality Assurance and the user community.
• Selected and managed additional writers, and tested existing processes for recommended changes and modifications.
• Served as communications liaison between development teams and user departments by organizing process reviews and establishing and implementing standards.

Confidential, BOCA RATON, FL

Technical Writer

Responsibilities:

• Interfaced with users, stakeholders and technical staff to perform business analysis and requirements gathering, and created and maintained systems documentation, and operational procedures.

Confidential, MIAMI, FL

Technical Writer/Business Analyst

Responsibilities:

• Engaged as a consulting resource to provide analysis of LAN support processes for the global enterprise.
• Assignment involved creating supporting technical and user documentation that included: training manuals, user manuals, and escalation documentation.

Confidential, FORT LAUDERDALE, FL

Business Systems Requirements Writer

Responsibilities:

• Commissioned to create, seek approval of, and publish system requirements and design specifications for applications and reports.

Confidential, BOCA RATON, FL

Process / Knowledge Transfer Analyst

Responsibilities:

• Establishment of an internal knowledge base to ensure immediate access to up-to-date documentation, templates, and information.
• Introduction of Web-based documentation.
• Initiation of inter-department communication, resulting in mutually beneficial processes.

Confidential, FORT LAUDERDALE, FL

Technical Writer / Researcher

Responsibilities:

• Performed other technical research using the Internet, libraries, and other technical documentation to gather information on various IT subject areas.
• Documented policies, processes, procedures, and systems, and prepared presentation material as appropriate.
• Administered changes to existing documentation and systems, and maintained current documentation and writing updates.
• Improved accessibility of documentation on local and public environments—hard copy as well as electronic.
• Improved communication between development teams and user departments by organizing process reviews, and establishing and implementing standards.
• Decreased the costs of publishing documents 30% by implementing electronic access.
• Decreased the time required to update and publish documents and communiqué.