SUMMARY:

• 12 years Technical Writing experience
• 10 years Cyber Security and Confidential experience
• CSAS Administrator (Continuum Security Access System)
• Lean Six Sigma Yellow Belt - Continuous Improvement (Utility Industry)

CORE COMPETENCIES:

• Technical Writing
• Confidential Compliance & Reporting
• Confidential Information Management
• Process Improvement
• Documentation Management
• Cyber Security & Critical Infrastructure Protection
• Cyber Administration
• Process Improvement
• Vulnerability Remediation

TECHNICAL SOFTWARE EXPERIENCE:

• Tripwire
• Qualys
• Symantec Endpoint Protection Manager
• Ivanti (Shavlik)
• CyberArk
• PowerShell
• Maximo
• Documentum

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, Mi

IT Technical Systems Analyst/Technical Writer

Responsibilities:

• Respond, gather and submit Technical EOC (Evidence of Compliance) to Confidential
• Compliance Organization (NCO) in accordance with Confidential requirements and CIP standards
• Monthly patching deployment of 20 CSAS Servers and Workstations via Ivanti (Shavlik)
• Create deployment reports via Ivanti (Shavlik) for monthly CSAS patch implementation
• Execute scripts via PowerShell to generate Baselines and Deviation reports for Confidential Compliance
• Update Malware (Anti-virus) for CSAS Assets via Symantec EndPoint Protection Manager
• Create Change Orders within CA ServiceDesk Manager for all work related to CSAS Assets
• Monitor health of CSAS assets via Configuration Monitoring, Symantec and Qualys
• Add/Remove users from CSAS via AGRTS (Access Granting Revocation Tracking System)
• Submit quarterly data for PUAR (Periodic User Access Review)
• Maintain CSAS Recovery Plans (CIP-009)
• Create Test Cases for CSAS Assets
• Track and maintain all evidence related to CIP-007, CIP-009 and CIP-010 for CSAS Assets
• Respond and assist Corporate Security with any maintenance to CSAS Workstations and Servers

Confidential, Detroit, Mi

IT Analyst/Technical Writer

Responsibilities:

• Created edited and maintained all CIP-009 Recovery Plans (BES)
• Created procedures for:
• CIP-003-R1-Cyber Security-Security Management Controls (BES)
• CIP-005-R1 and R2- Cyber Security-Electronic Security Perimeters (BES)
• CIP-007-R1-Systems Security Management (Ports and Services)
• CIP-010-R1-Configuration Change Management
• Packaged evidence for submittal to ITS and NCO
• Liaison between Confidential business units to identify requirements and changes, communicated information to Confidential Team
• Assisted with v3 to v5 migration
• Managed Confidential Compliance email box for Confidential Team, filtering and handling requests for specific evidence and information
• Created procedure for handling ABB access and support
• Assisted team with audit preparation activities
• Continuous Improvement Lead (Conduct huddles, Coaching and Metrics Delivery)
• Assisted with Mitigation Plans and Gap Remediation

Confidential, Belleville, Mi

Technical Writer

Responsibilities:

• Gathered PLA business requirements for the creation of departmental processes and procedures
• Responsible for monitoring and ensuring compliance with all departmental processes and procedures
• Utilized SharePoint to store and track PLA Data
• Created organizational structure through written processes and flow charts
• Managed all PLA for the construction of over 50,000 Detroit Street Lights
• Managed relationships between vendor and customer
• Hired & supervised staff and delegating responsibilities in accordance with project plans & requirements
• Mitigated risks and issues
• Created and managed project status reports and facilitates regular internal meetings, supported by more senior project management team members
• Developed and managed the implementation of project plans, created monitoring and control mechanisms
• Created communication plans for implementation to ensure all impacted parties are informed of next steps for street light completion

Confidential, Warren, Mi

Technical Analyst

Responsibilities:

• Maintained detailed work plans for new Battery Plant construction
• Established relationships with contractors and vendors
• Managed Global Document Management System and the archiving of all project files
• Completed billing and labor invoicing to Federal Government for work performed on Battery Plant for 45% Reimbursement
• Interfaced with suppliers and vendors on all work performed
• Managed all necessary compliance review, documentation and audit activities
• Ensure requisite grant requirements are met, including all reporting, labor invoicing and supporting documentation.
• Supported necessary compliance review, documentation and audit activities.
• Training and Work Authorization Matrix Lead
• Purchase Order and Invoice Documentation Lead

Confidential, Detroit, Mi

Technical Writer

Responsibilities:

• Developed Confidential corporate policies & procedures for compliance with NCQA standards
• Managed Confidential Accreditation SharePoint site
• Interfaced with business owners to produce and execute project plans
• Interfaced with business owners to prepare business process requirements and track accreditation deliverables
• Developed business cases, gap remediation templates and dashboards for Accreditation
• Interviewed Subject Matter Experts to develop reports and presentations
• Assisted in the deployment and support of customer SharePoint infrastructure in accordance with implementation and support standards
• Participated in the planning & execution of tasks related to upgrades, third-party solutions & integration with additional Confidential Systems
• Performed GAP analysis of Accreditation requirements.
• Participated in Joint Application Development (JAD) sessions with Confidential stakeholders
• Gathered business requirements during inception phase, documented and delivered functional specification documents, and assisted in analysis and design of all documents

Confidential, Southfield, Mi

Technical Writer

Responsibilities:

• Assisted in revisions to Confidential Reform information for compliance with new federal government regulations
• Revised Job Aids, Group Billing Procedures & Account Service Representative (ASR) Procedures
• Created claims processing job aids for Customer Service Representatives
• Interacted with Senior Systems Analysts & SharePoint Developers to determine solutions for new website rollout
• Interfaced with Team Leads to troubleshoot issues with new healthcare documentation website
• Interfaced with business owners in developing communications materials, proposals and presentations for business operations

Confidential, Detroit, Mi

Technical Writer

Responsibilities:

• Conducted analysis on Confidential Power Plants to create a variety of technical communication for Confidential Compliance
• Developed use cases, workflows & mock-ups for Fossil General
• Interfaced with SMEs to prepare high level documents for Confidential Compliance
• Prepared business process models; used Visio to create use case diagrams
• Created vision, scope and use case documents
• Created status reports, client presentations; prepared business process models, defined milestone deliverables, and established critical success factors
• Created power plant orders/procedures for Confidential Compliance and other federally mandated programs
• Proofread, edited and revised Emergency Operations procedure manual for Fossil Generation