Technical Writer/ Instructional Designer Resume

COMPUTER SKILLS:

From my work in software, I have experience with computer networks, web servers, web browsers, mainframes and mid - range systems, and personal computers ( Macintosh and Windows OS).

EMPLOYMENT HISTORY:

Technical Writer/ Instructional Designer

Confidential

Responsibilities:

Documented various SAP transactions for manufacturing client.
Use Ancile UPerform software to construct eLearning for SAP training.

Freelance Writer

Confidential

Responsibilities:

Write Disaster Recovery Plan for Confidential ’s IT infrastructure.
Communicate with IT team to gather information.

Freelance Writer

Confidential, Westlake Village, CA

Responsibilities:

Wrote Research Rules and Best Practices manual.
Developed online training based on in - house materials.

Senior Editor

Confidential

Responsibilities:

Confidential Institutes train high school math and science teachers to introduce, implement, and integrate TI technology into their classrooms.

Confidential, Dallas, TX

Editing

Responsibilities:

Edit and format institute materials for content and design
Self-train on new content and material delivery technology
Meet deadlines for no fewer than 12 writing projects
Maintain 100’s of individual files pre-publication
Communicate with staff for printing
Maintain archives of past materials
Remain nimble for quick turn-around on short deadlines

Project Manager/ Support Manager

Confidential

Responsibilities:

Wrote and produced online corporate sales training courses from client-proprietary information

Confidential, IA

Team Management

Responsibilities:

Directed six-member Professional Services staff
Trained and mentored staff members; resolved disputes
Evaluated and implemented processes and procedures
Assisted in interviewing new team members
Coordinated outside contractors for special projects
Experience interacting with Manufacturing Financial Services and Agricultural clients

Project Management

Confidential

Responsibilities:

Managed 100K+ courseware projects start to finish
Organized and prioritized work load to meet deadlines
Facilitated communication between team, client, and superiors
Worked with voice talent to record script audio
Functioned with a minimum of supervision
Directed customer phone and on-site support
Scheduled milestones for courseware delivery

Technical Writer

Confidential, Lansing, MI

Responsibilities:

Wrote and published online help for minimum of 7 products
Redesigned and wrote Quick Start Manuals
Wrote web materials, tech sheets, and customer newsletter content for marketing staff

Instructor

Confidential

Responsibilities:

Planned 2 classes per semester
Taught business communication, freshman and advanced composition
Handled all student contact hours, grading, and conflict resolution

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