PROFESSIONAL QUALIFICATIONS

• Member of the 2009 Mental Health Parity project created copy for brochures, user aides and articles for publication in SharePoint
• Used Vasont, AutoWeb, Team Center, EMS - NG, and Phinix Content Management systems
• Created and edited XML files using DitaEditor XMetaL, and Confidential Arbortext
• Created databases using Access
• Created and edited presentations using PowerPoint
• Administered SharePoint sites, Specifically, created IDs, assigned roles and applied elements to simplify user experience
• Created and edited PDF files ;using Adobe Acrobat Pro
• Created and edited Network Diagramming charts using Visio
• Used CAD/CAM methodologies at Confidential to administer CGS, Catia and Unigraphics databases
• Used Team Center - Content Management Software for CAD/CAM Unigraphics files
• Wrote copy using Word and PDF files
• Used the MIL STND 2223 ( Confidential ) to create and edit Confidential Arbortext content for maintenance manuals

PROFESSIONAL EXPERIENCE

Confidential

EDITOR

Responsibilities:

• Created style sheets for ease of use in MS Word
• Verified copy for accuracy
• Checked fonts and headings for consistency
• Edited MS Word documents using the IBM Style Guide
• Maintained the original writer’s voice but corrected non-native speaker language
• Created basic enterprise LAN network architecture using block diagram and components for small web hosting environments

Confidential, Troy, MI

DOCUMENTATION SPECIALIST

Responsibilities:

• Created Formula templates for existing recipes in MS Excel
• Member of Project Foundation team responsible for building Formula spread sheets for upload to MRP system (Optiva)
• Assisted Test Kitchen Technicians with Sales requests for samples of Confidential (GFG) products
• Created training modules for clients and delivered ahead of scheduled release
• Created a Design of Experiment for use in testing ingredients for Salsa Verde

Confidential, Southfield, MI

TECHNICAL WRITER

Responsibilities:

• Edited and updated copy for accuracy and up to date information
• Wrote and edited Requests for Quotation and Business Proposals in MS Word
• Researched new content management system ( Confidential ) to streamline publication process
• Created training modules for clients and delivered ahead of scheduled release
• Creating enterprise LAN/WAN network architecture using block diagram and components
• Used SEO best practices to create content for external and internal facing articles

Confidential, Detroit, MI

SENIOR COMMUNICATIONS COPY WRITER

Responsibilities:

• Created documentation for the Pharmacy Network’s Recredentialing project for Pharmacy Providers, including
• Flow Charts in MS Visio
• Policies and Procedures using MS Word
• Business Plan in MS Word
• Graphs and Charts in MS PowerPoint
• Shortened publication process by creating templates for internal/external documentation using MS Word, Excel, Visio, Adobe Acrobat
• Created training manuals for use by BCBSM employees and delivered training classes

Confidential, Troy, MI

QUALITY PROJECT ANALYST

Responsibilities:

• Development team member for project management software, accomplishing:
• Updated Project Plans and Business Proposals for accuracy and clarity
• Documented current Change process, recommending improvements
• Improved communications process and increased delivered materials efficiencies by creating job aids for engineers and change management team
• Created Job Aids using M S Word and PDF files, for engineers and change management teams to improve communication process and delivered copy in a timely manner

Confidential, Rochester, MI

SENIOR TECHNICAL WRITER

Responsibilities:

• Senior Technical Writer, Project Lead updating a military technical maintenance manual for the Confidential
• Edited maintenance procedures for the M87 semitrailer
• Used Confidential Editor Arbortext to create XML files
• Used EMS NG publishing and Content Management System
• Responsible for directing desktop publishing, editing and art work for a 2000 page Operator Maintenance manual
• Collaborated directly with military Subject Matter Experts and Publication Manager to achieve quality control
• Recommend revisions or changes in template, format, content, and methods of reproduction and binding
• Verified edits were to MIL STND and customer mark-ups

Confidential

AUTHOR/EDITOR

Responsibilities:

• Content Author for Google Applications Implementation Team
• Subject Matter Expert for Google Applications, wrote user test cases specifically for:
• Gmail
• Calendar
• Responsible for editing, formatting copy and tracking all technical documentation for posting on SharePoint site
• Member of Training team and Help Desk for Google Applications Implementation
• Creating enterprise server farm network architecture using block diagram and components

Confidential

SENIOR DOCUMENTATION WRITER

Responsibilities:

• Member of Feasibility Study team to deploy Google Applications to large automotive OEM
• Responsible for editing, formatting content and tracking all technical documentation for Confidential SDP-21 project management methodology
• Wrote, edited and delivered test use cases for Google Applications, specifically for:
• Docs
• Gmail
• Calendar
• Created basic enterprise server farm network architecture using block diagram and components with Visio

Confidential, Southfield, MI

SENIOR TECHNICAL WRITER

Responsibilities:

• Used DitaEditor XMetaL to create SXML files for military diesel engine service manuals for Confidential division of the United States Confidential
• Collaborated with engine technician specialists for accuracy of edits to manuals
• Responsible for proof reading and releasing service brochure copy updates
• Used Vasont Content Management System
• Used Adobe Acrobat to create PDF files for posting in Team Center and SharePoint sites
• Recommend edits or changes in template, format, content, and methods of reproduction and binding

Confidential, Warren, MI

TECHNICAL AUTHOR

Responsibilities:

• Created and edited maintenance manuals in Arbortext for 22 ton semitrailer
• Used EpicEditor Arbortext to update existing military technical manuals for creation of interactive electronic technical manuals (IETM) for Confidential division of the United States Confidential
• Used Adobe Acrobat to create PDF files for review by Confidential Subject Matter Experts (SMEs) and Publication Managers
• Used EMS NG for publication of Arbortext XML files
• Used Military standards (MIL-STD-2361C) for documentation creation and editing
• Collaborated with Publications Managers and SMEs to ensure quality standards required by Government as documented
• Team member of SharePoint Implementation project
• Created job aides in PDF format for new SharePoint users and delivered training courses

Confidential

TECHNICAL WRITER

Responsibilities:

• Created Confidential IT SDP-21 documentation for client to use in implementing a major IT software upgrade
• Wrote and edited Requests for Quotation for Confidential project
• Used Visio to create process flow diagrams
• Subject Matter Expert for SharePoint site used as a content management repository
• Worked with sales representatives, executives, and project managers to implement best practices and edits for documentation templates (Word)