Technical Writer Resume

SUMMARY:

High-performance Senior Technical Writer with sixteen years of progressively responsible experience generating engineering, manufacturing, and customer support literature in diverse industries. A self-starter who is undisturbed by direction changes, and is flexible and agile in handling workloads.

Strong background in researching, authoring, editing, reviewing, testing, and publishing an extensive variety of information types, including user and maintenance manuals, installation manuals, test procedures, technical bulletins and other technical reference information.

Strengths include:

Highly developed research, analysis, interviewing and editing skills.
Self-motivated, results driven and engaged, with solid organizational and management skills.
Proven ability to focus on detail, plan, prioritize, meet deadlines and deliver quality work.
Able to manage complex disciplines and circumstances, providing professional competence while maintaining logic, clarity and composure in pressure situations.
Proven aptitude for meeting the challenge of remaining current with new and emerging technology.
Adept at creating training material and conducting on-site and virtual training.

EXPERIENCE:

Confidential,Salem, NH 2011-2012 Technical Needs is New

Technical Writer
Contracted at Medica Corporation, Bedford, MA to research, revise and write technical documentation.

Generated process work flow diagrams and wrote general operating and manufacturing procedures as directed by the Vice President of Operations.
Revised manufacturing and test procedures to streamline the Electro/Mechanical build process for all product lines.
Initiated Document Change Notices to support all novel and revised documents.
Revised data within the ADP system to provide accurate information for MRP forecasts in order to meet actual demands and to restructure the manufacturing process.
Working knowledge of Fourth Shift and IAMS systems.

Confidential,Merrimack, NH 2005 - 2010
PV manufacturing equipment for the solar industry.

Senior Technical Writer
Researched, developed, and wrote content for printed manuals, documentation, and supporting materials for software, hardware, technical procedures, and computer-related services. Supported Program Management, Marketing and Sales regarding technical data.

Solely accountable for generating operation and maintenance manuals for all GT designed products.
Prepared manufacturing build books using detail and assembly drawings, procedures, and Bills of Material.
Interfaced with all organization\'s technical groups to gather data such as equipment operation information, technical communications and work instructions.
Researched engineering schematics, technical design specifications, vendor documentation, and diagrams with design engineers, users and other staff to generate system overview, installation, safety, maintenance and decommission chapters in product manuals.
Developed technical service documentation to resolve complex service issues with vendor supplied components, product software and product safety.
Worked closely with language translation company to provide native language documentation for European and Asian customers. Obtained quotes for translated material, uploaded and retrieved English documentation files using FTP, reviewed all retrieved files for accuracy. Communicated any discrepancies, updates or revisions.
Managed customer documentation release / delivery and associated staff to satisfy revenue requirements according to customer equipment contracts, in-house requests and authorized service providers.
Served as corporate photographer and photo editor for events such as presidential / political staff, and client visits, and to support marketing literature, manufacturing procedures and quality publications.
Desktop publishing software use includes Microsoft Word and Publisher, PageMaker and InDesign. Image editing tools include Photoshop and Illustrator.
Wrote Documentation Change Notices, Engineering Change Orders and provided all necessary supporting documentation.
Working knowledge of SAP and SharePoint systems.

Confidential,Salem, NH 2005

Technical Writer
Generated user and maintenance product manuals for GT Solar Technologies, Merrimack, NH.

Confidential,Nashua, NH 2003 - 2005

Technical Writer/Administrative Assistant
Self-employed contractor

Fulfilled documentation needs for businesses without documentation staff. Clients included Beacon Bean Restaurant, Pitco Frialator commercial kitchen OEM, and specification literature.

Confidential,Salem, NH 2003

Technical Writer
Generated first-rate documentation for key customer, Mercedes Benz.

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