Technical Writer and Business Analyst Resume Rockville, MD - Hire IT People

PROFESSIONAL SUMMARY:

Motivated self - starter with expertise in business consulting and analysis using variety of project management skills used to assist businesses with process improvement.
Well-travelled professional with international work experience, thorough understanding of/exposure to variety of different cultures, aptitude in learning new languages, and ability to adapt quickly and thrive in new/diverse environments.
Possesses exceptional knowledge of human rights, diplomacy, conflict resolution, governance, and socio-economic development.

WORK HISTORY:

Technical Writer and Business Analyst

Confidential, Rockville, MD

Responsibilities:

Managed Green Belt Corrugated box project which resulted in redevelopment of box inventory and resupply system.
Spearheaded project for reducing defective products, which led to development of Truck Loading Training manual.
Trained 20 warehouse employees in 3 departments using training manual (led to 12% reduction in defective products over 5 months).
Developed 10 SOP documents and associated training decks for warehouse outbound processes.
Conducted M&E studies and identified factors that impede process times.
Collaborated with designated problem solvers in identifying main defects and root causes in each department within warehouse.

Urban Agricultural Extension Agent

Confidential

Responsibilities:

Improved crop management skills of Senegalese farmers by extending gardening best practice skills.
Conducted 35 demographic census surveys, Malaria prevalence of local households, development organizations, women's groups, and government services.
Initiated 25 trainings for 30+ women in 3 different women's groups using agroforestry techniques to increase vital tree and fruit production.
Launched Moringa Oleifera project in community that entailed teaching members of 40 + households (350 + people) about benefit of seeds and proper way to cultivate plant using garden beds and tree sacks.

Hospitality Leader/Server

Confidential, Fairfax, Virginia

Responsibilities:

Provided management, supervision and positive leadership to staff as Hospital Leader.
Trained 20 + other servers as Coach, reviewing company standards and guidelines.
Streamlined guest dining experience by providing outstanding hospitality and team service.

Operation Assistant

Confidential

Responsibilities:

Collaborated with staff to input program files for 20 +international Confidential Nigeria implementing partners in database (Microsoft Access).
Participated in creative discussions for development of system for rural Tuberculosis and Confidential /AIDS clinics to operate and actively maintain treatment plans for over 1500 patients.
Produced 17 ad hoc reports for senior staff regarding Confidential Nigeria’s toughest project roadblocks.
Initiated research for potential new projects with Implementing Partners, primarily PEPFAR.

Management Assistant/Facilities Manager

Confidential

Responsibilities:

Actively participated and recorded detailed notes in bi-weekly meetings with Nigerian health department delegates and NGO representatives regarding new and ongoing projects.
Monitored movement of supplies between warehouse and Confidential office.
Developed and maintained inventory tracking system for 5000+ items.
Supported Confidential Management through personal document management and preparation for meetings.
Organized Disaster Preparation training program for Confidential staff (150 people).

Human Resources Assistant

Confidential

Responsibilities:

Recruited and screened qualified Kenyans seeking employment at American Embassy in Nairobi.
Assisted with on-boarding process of 28 new hires in 2011.
Distributed invitations to prestigious guests for private event hosted by American Ambassador to Kenya.
Performed various administrative functions, including filing paperwork and sorting mail.
Answered and directed 25-30 outbound and inbound phone calls per day.