SUMMARY:

• A highly effective, results - oriented senior level professional technical writer with leadership experience in technical documentation, including: automotive engineering documentation, Information Technology processes, military manual updates, and supplier collaboration.
• Solid communication skills with expertise in capturing detailed business, IT and military requirements leveraging a variety of software tools including: Microsoft Office, Adobe Acrobat, Arbortext and project management methodologies.
• Significant automotive industry and military documentation experience in business analysis, technical writing, quality initiatives, supplier management, CAD/CAM product design, and content management.
• A change agent and facilitator with creative “outside-the-box” thinking.
• Solid interpersonal skills with a deep understanding of the role technical documentation plays in solving challenges and achieving business goals.

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

EDITOR

Responsibilities:

• Verifying content for accuracy
• Editing documents using the IBM Style Guide
• Maintaining the original writer’s voice but correcting non-native speaker language

Confidential, Southfield, MI

TECHNICAL WRITER

Responsibilities:

• Organizing and updating documentation for accuracy and up to date information
• Writing and proof reading Requests for Quotation and Business Proposals
• Researching new content management system (CMS) to streamline publication process
• Created training modules for clients and delivered ahead of scheduled release

Confidential, Detroit, MI

SENIOR COMMUNICATIONS ANALYST

Responsibilities:

• Creating documentation for the Pharmacy Network’s Recredentialing project for Pharmacy Providers, including
• Flow Charts
• Policies and Procedures
• Business Plan
• Graphs and Charts
• Shortened publication process by creating templates for internal/external documentation using MS Word, Excel, Visio, Adobe Acrobat
• Created training materials for use by BCBSM employees and delivered training classes

Confidential, Troy, MI

QUALITY PROJECT ANALYST

Responsibilities:

• Development team member for project management software accomplishing:
• Updated Project Plans and Business Proposals for accuracy and clarity
• Documented current Change process, recommending improvements
• Improved communications process and increased delivered materials efficiencies by creating job aids for engineers and change management teams Creating Job Aids for engineers and change management teams to improve communication process and delivered materials in a timely manner
• Writing new end-user guides for clarity, spelling and grammar consistency

Confidential, Rochester, MI

SENIOR TECHNICAL WRITER

Responsibilities:

• Senior Technical Writer, Project Lead updating a military technical maintenance manual for the Confidential division of the Confidential and Confidential
• Edited maintenance procedures for the engine and powertrain modules of the M87 semitrailer
• Use of Epic Editor Arbortext to create XML files
• Used EMS NG publishing and Content Management System
• Responsible for directing desktop publishing, editing and art work for a 2000 page technical maintenance manual
• Worked directly with military Subject Matter Experts and Publications Manager to achieve quality control
• Recommend revisions or changes in template, format, content, and methods of reproduction and binding.

Confidential, Livonia, MI

SENIOR TECHNICAL WRITER

Responsibilities:

• Technical Writer for Confidential Applications Implementation Team
• Subject Matter Expert for Confidential Applications, wrote test use cases specifically for:
• Gmail
• Calendar
• Responsible for editing, formatting content and tracking all technical documentation for posting on SharePoint site
• Member of Training Team and Help Desk for Confidential Applications Implementation

Confidential, Denver, CO

SENIOR TECHNICAL WRITER

Responsibilities:

• Member of Implementation Team to deploy Confidential Applications to large automotive OEM
• Responsible for editing, formatting content and tracking all technical documentation for Confidential SDP-21 project management methodology
• Wrote and delivered test use cases for Confidential Applications

Confidential, Southfield, MI

SENIOR TECHNICAL WRITER

Responsibilities:

• Used DitaEditor XMetaL to create SXML files for military diesel engine service manuals for Confidential division of the Confidential and Confidential
• Collaborated with engine technician specialists for accuracy of edits to manuals
• Responsible for releasing service brochure updates
• Use of Vasont Content Management System
• Use of Adobe Acrobat to create PDF files for posting in Team Center and SharePoint sites
• Recommend revisions or changes in template, format, content, and methods of reproduction and binding

Confidential, Warren, MI

TECHNICAL WRITER

Responsibilities:

• Edited maintenance manuals for 22 ton semitrailer, including engines and transmissions
• Use of EpicEditor Arbortext to update existing military technical manuals for creation of interactive electronic technical manuals (IETM) for Confidential division of the Confidential and Confidential
• Use of Adobe Acrobat to create PDF files for review by Confidential Subject Matter Experts (SMEs) and Publication Managers
• Use of EMS NG for publication of Arbortext XML files
• Use of Military standards (MIL-STD-2361C) for documentation creation
• Collaborated with Publications Managers and SMEs to ensure quality standards required by Government as documented
• Team member of SharePoint Implementation project
• Created job aides for new SharePoint users and delivered training courses

Confidential, Livonia, MI

TECHNICAL WRITER

Responsibilities:

• Created Confidential IT SDP-21 documentation for client to use in implementing a major IT software upgrade
• Wrote and edited response to Request for Quotation for Confidential project
• Reviewed and edited existing documentation for clarity and adherence to GM SDP-21 corporate standards
• Use of Visio to create process flow diagrams
• Subject Matter Expert for SharePoint site used as a content management repository
• Worked with sales representatives, executives, project managers to implement best practices for documentation templates

Confidential, Southfield, MI

TECHNICAL WRITER

Responsibilities:

• Created training documentation for new on-line marketing reporting application for major multinational consumer goods manufacturer
• Delivered training in the form of videos and class room sessions

Confidential, Southfield, MI

BUSINESS ANALYST

Responsibilities:

• MS Project 2007 for IT Maintenance team for the Confidential Parity project

Confidential, Denver, CO

TECHNICAL WRITER

Responsibilities:

• Analysis, documentation of OEM International Financial Dept employees’ desk top procedures

Confidential, Southfield, MI

BUSINESS ANALYST

Responsibilities:

• Project plan, timing and budget for multi-million dollar VM Ware Transition