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Technical Writer / Validation Engineer Resume

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Troy, MI

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SUMMARY:

Electronic, and electrical communication technician searching for career positions in assembling computer networks, customer service, maintenance of computer networks, user experience situations, analyzing problems associated with networks, and creating solutions for such problems.

COMPUTER SKILLS:

Microsoft Word, MS Excel, MS Visio, MS PowerPoint, MS Access, Freescale Semiconductor Programming, Solid Edge, DOS, C+, Respondus (E - Learning), Pinnacle, RealMedia, Arbortext

PROFESSIONAL EXPERIENCE:

Confidential, Troy, MI

Technical Writer / Validation Engineer

Responsibilities:

  • Create Word, MS Project, Access, PowerPoint, Viso, and Excel documents
  • Create, and describe technical drawings.
  • Apply engineering terminology in reports
  • Gather information from lab technicians, validation engineers, and test engineers
  • Create, and update test report templates from currently used templates
  • Web based Internet data searching
  • Make numerical conversions, Provide test quoting for customers
  • Taking an advisory role in helping lab technicians, validation engineers, and test engineers interact with management to create, and document information

Confidential, Southfield, MI

Lab Technician

Responsibilities:

  • Trained new technicians on wiring hardware of classroom, and computer labs
  • Networking of computers, and troubleshooting software issues in classroom
  • Assisting pre - college, and college students understand technology options at university
  • Provided maintenance in college labs, and rooms for ergonomics while learning
  • Database creation, and cataloging using MS Word, MS Access or MS Excel
  • Can type 30 words per minute
  • Faxed, copied, scanned, and mailed documents
  • Answered phones with multiple lines

Confidential

Lab Technician

Responsibilities:

  • Trained new technicians on wiring hardware of classroom, and auditorium
  • Networking of computers, and troubleshooting teachers software issues
  • Wiring, and firmware triage experience
  • Drew technical schematics for teaching coworkers, and teachers

Online Teacher Testing Assistant

Confidential

Responsibilities:

  • Taught teachers to create online learning materials, and testing (Respondus)
  • Internet searching, and web optimization for Google / Yahoo
  • Wrote instructions on software, and hardware for staff
  • Using Respondus to create an online test for the web program blackboard 7.0+
  • Created documents using MS Access, MS Word or MS Excel
  • Created web videos using Pinnacle, and RealMedia
  • Created technical drawing with teachers to distribute to students online

Confidential

Instructional Technologist

Responsibilities:

  • Taught students how to Assemble computer components
  • Helped students correct software issues
  • Taught Microsoft Word, MS Access, MS Excel, and MS Power Point to students

Confidential

Assistant

Responsibilities:

  • Data Entry, and presentations using MS Word, Powerpoint, Access, and Excel
  • Recording discussions in writing that happened at meetings
  • Answering phones, documenting complaints, and questions of the public
  • Organizing, cataloging information
  • Assisting in booking domestic flights for staff
  • Mailing information using MS Outlook, mailing physical letters, and objects
  • Typing, and printing documents
  • Money, and check handling experience
  • Organized incoming merchandise
  • Instructing co-workers, and customers with issues involving various items in the store
  • Multitasking transactions, and duties in various departments when needed
  • Balancing cash, and check transactions that occurred during shift
  • Used stored Kmart data to better serve customers, and members
  • Maintain a professional appearance following the established dress code
  • Provided superior service to customers on all products, using effective sales skills
  • Cross selling warranties to customers after purchases
  • Handling, and solving customer grievances
  • Multitasking various duties

Confidential

Intern, Detroit, MI

Responsibilities:

  • Helped facilitate seminars
  • Providing services to company branch functions such as cashiering, and claims
  • Software, and hardware triage experience
  • Provided training, guidance, and assistance to personnel with I.T. issues
  • PBX switchboard phone operator
  • Wrote, and orally communicated to visitors, and customers of the organization
  • Customer service experience through stressful situations
  • Ability to multitask, organize, and prioritize independently
  • Data entry experience in Microsoft Excel, Word, Access, and PowerPoint
  • Telemarketing to potential customers
  • Processed client checks, and money handling experience

Confidential

Intern, Grosse Point, MI

Responsibilities:

  • Organized various books for creation of a library
  • Inputting information for the St John newspaper and helping in deciding topics
  • Writing papers concerning events at the hospital
  • Brainstorming solutions to problems that occurred at the hospital

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