SUMMARY:

• Over 10 years of experience as a technical and business writer, project manager, and illustrator that has resulted in winning multi - million-dollar contracts and increased sales of products and services.
• Identified and documented issues, risks and gaps (descriptions, impact) and provided recommendations and alternatives to develop the applications to meet the user requirements.
• Assisted Data Architects’ understanding of business requirements to create database models and resolve data migration issues.
• Helped businesses to articulate and prioritize their ideas. Versatile and results-motivated, with a creative and insightful focus on developing new documentation and improving existing documentation and user experience.
• Ensures that documentation processes and the architectural structure of documentation provides for the needs of customers and progresses with the development of technology.

EXPERIENCE IN THE FOLLOWING DISCIPLINES AND INDUSTRIES:

• Device management software
• Healthcare analytics software
• Solution Development Life Cycle (SDLC)
• SaaS/Cloud Solutions
• Power and energy management technology analytics software products and services
• Telecommunications software and hardware
• Medical, scientific, IT hardware and software illustrations
• Human resource software
• IT banking security governance and procedures
• Web content
• Proposals (RFI/RFPs), marketing and business development for medical device software, power, water, and gas

TECHNICAL SKILLS:

Tools: Operating systems Windows, Mac

Virtualization: OpenVPN, Citrix, GoToMeeting, WebEx

Authoring software: Madcap Flare, Microsoft Office, HTML5, Open-source HTML editing tools, FrameMaker 2015, Arbortext, IBM Workbench, DITA, Google Docs, Quicksilver, Adobe Acrobat Pro, Slack, Box, Box Sync, SharePoint, Salesforce, Confluence

Confidential and CMS: M-Files (CSS) and other proprietary CMS tools, SharePoint, TortoiseSVN, GoDaddy, and Strikingly Web development applications, Intuit, WordPress

Illustration Development: CS5 (Photoshop, Illustrator), CorelDraw, Visio, SnagIt

Methodologies: CA Agile Central (Rally), Jira

Markup Languages: Light HTML, XHTML, XML

Reporting: Bugzilla

FTP: FileZilla

PROFESSIONAL EXPERIENCE:

Technical Business Writer

Confidential, Raleigh, NC

Responsibilities:

• Created various internal and external documentation using CRM system.
• Responsible for interpretation of the Business Requirement Document (BRD) into meaningful user stories
• Worked with the product owner and development team in deciding and negotiating the definition of done.
• Facilitated various scrum ceremonies in terms of documentation, such as sprint planning, daily scrum meetings, sprint review, sprint retrospective and backlog refinement with cross functional scrum development team.
• Elicited business requirements by conducting groups, interviews with Project Stakeholders, SME’s and business owners.
• Used Confluence, Jira, and WordPress to write help files and other software documentation for device management software applications.
• Participated and contributed to software development process using Agile methodology requirements.

Senior Information Developer

Confidential, Durham, NC

Responsibilities:

• Gathered business requirements and analyzed data/process flows. Defined the scope, and benefit analysis. Ensured progression from problem statement to well-designed documents
• Created a workflow to better understand mechanics of the existing system and conducted gap analysis.
• Developed prototypes of the new information processing application using MS Visio.
• Facilitated collection of functional requirements from system users and prepared business requirement documents.
• Reviewed design documents and requirements analysis specifications with project lead, business owners and the technical lead.
• Effectively handled change request from the product owner and helped for prioritization.
• Conducted questionnaires and facilitated sessions with business users, developers, and database design team to deal with backend synchronization problems accompanied with interviews and document analysis.
• Worked in close conjunction with the architecture team to document the conceptual and logical model of the system. Created use case diagrams, activity diagrams and business process flow diagrams in MS Visio.
• Supported cognitive analytics documentation development across all offerings, examples: clinical, population health.
• Supported documentation for unique development architectures, data models, and implementations to enable compliance with Protected Health Information (PHI) internationally for government, and the ability to identify fraud, waste, abuse and overpayment.
• Collaborated simultaneously with multiple teams of software Engineers, Business Analysts, and Project Managers using Agile methodology (scrums, sprints, spikes, engineering development stories within the CA Agile Central application)

Business Writer

Confidential, Cary, NC

Responsibilities:

• Collaborated remotely with consulting team members, and various SMEs within Confidential ’s national markets to produce cell phone tower installations
• Interviewed SMEs nationally and locally to implement change processes and re-design existing documentation

Technical Writer

Confidential, Raleigh, NC

Responsibilities:

• Identified and analyzed business needs using techniques such as Document Analysis, Interface analysis, Requirements Workshops and Interviews with SMEs and stakeholders
• Prioritized the development of missing tools and content in the existing framework by performing the GAP Analysis for documenting the gap between the existing system and the TO-BE System.
• Developed a high-level Business Requirements Document and had them base-lined from the business owner and stakeholders.
• Collaborated with all associated Schwab teams, local and remote.

Business Analyst /Technical Documentation Developer

Confidential

Responsibilities:

• Developed and edited Requests for Information and Requests for Proposal (RFI/RFP) responses by interviewing and collaborating with proposal project management and sales that won bids and sold technology solutions.

Technical Writer

Confidential, Cary, NC

Responsibilities:

• Developed Power Point presentations for the department of Technical Access Management for bank IT security and governance.
• Consulted with senior executives and other management and writers within the United States and the UK concerning document presentation and content management.

Technical Documentation Manager

Confidential, Raleigh, NC

Responsibilities:

• Created publications for various markets, including government contracts and global client audiences using various style guides, and industry-specific standards for power engineering. Documentation was designed to be reused for sales, training purposes for internal (new hires), existing and prospective customers and other business units.
• Designed templates and developed standards for writing corporate documentation to standardize a company voice and image throughout all deliverables and the web presence.
• Worked with all departments and executives top-down within the corporation, including research and development, global services, implementation, and sales and marketing to develop user guides, release notes, white papers, government contracts, executive biographies, and academic publications.
• Edited corporate Web pages and content.
• Created HTML5 Web help files.

Technical Writer

Confidential, Cary, NC

Responsibilities:

• Performed conversions of manuals from MS Word to FrameMaker.
• Managed document storage and organization on SharePoint.
• Provided and initiated improvements to editing processes.

Business Writer

Confidential, Fuquay, NC

Responsibilities:

• Created documentation for ISO certification, and internal processes.
• Worked with the inventor of a software application to create customer user documentation designed for purchasing facility-approved video games by the families of correctional facility inmates.

Business Writer

Confidential

Responsibilities:

• Generated standard operating procedures for employee work processes.
• Authored new user manuals and administration guides by collaborating with Business Analysts for internally-developed software.
• Assisted a Powerware writing group with writing, editing and illustration tasks used for translation purposes.

Technical Writer

Confidential, Raleigh, NC

Responsibilities:

• Developed multiple requests for information and proposals.
• Wrote functional specifications and created metrics for sales and future development.
• Wrote new standard operating procedures for building and provisioning of software and hardware products.
• Researched and wrote marketing copy for press releases published on the Internet and Intranet promoting the benefits of company products that garnered national attention from large medical communities and health care organizations.