Technical Writer Resume Santa Maria, CA - Hire IT People

SUMMARY

I have extensive experience writing and editing policies, procedures, and end - user materials such as user guides and job aids, online help, and wiki pages.
I’m familiar with software development life cycle (SDLC), Agile development environment, requirements gathering and analysis, project management documents for disaster recovery, governance, risk, security, and business intelligence, etc. I can write about anything.
My contracting experience has taken me into diverse industries, such as banking, mutual funds, mortgage and correspondent lending, entertainment, aerospace, fitness, and manufacturing.
I analyze operations, procedures, and business processes; interview stakeholders and subject matter experts; and figure out how things work, then turn that into something clean, clear, and useful. I can also spell.

TECHNICAL SKILLS

Expert user in MS Word (incl. styles & templates); proficient with Acrobat, SnagIt, Excel, Visio, Jira, and Confluence, among others.
Familiar with MS Publisher, PowerPoint, SharePoint, Service Now, and other business applications.
Cheerfully handle multiple projects and shifting priorities. I've never missed a deadline.

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Technical Writer

Responsibilities:

Acronym list and glossary
Common procedures that are seldom used
Links to resources, databases, environments, servers, and other components for quick reference
Also responsible for document design, information gathering, knowledge capture, and independent research

Confidential, Santa Maria, CA

Technical Writer

Responsibilities:

Developing a documentation plan using Confluence with workflow and version control.
Updating legacy software documentation, and preparing training materials.
Exporting content as both HTML (users) and PDF (customer).

Confidential, Baldwin Park, CA

Technical Writer

Responsibilities:

Confidential, Woodland Hills, CA

Sr. Technical Writer

Responsibilities:

Established a style guide and converted the department wiki to Confluence, updated existing legacy procedures, and redesigned the Technology intranet pages.
Managed inventories for systems and operations hardware and software.
Coordinated with Directors of IT and Security to develop a Disaster Recovery plan.
Collaborated with legal team to ensure compliance with regulatory requirements for project and system documentation.
Developed policy and procedures for Post-Closing, Business Intelligence, Governance, Risk Management, Sales, and Security, as needed.
Extensive use of both Jira and Confluence on a daily basis.

Confidential, Santa Monica, CA

Technical writer

Responsibilities:

Created procedures for Network Operations/IT Support during the Infrastructure Operations Modernization project.
Interviewed managers and users, gathered requirements, and charted business and work flow for a new help desk self-service portal (ServiceNow).
Participated in procedure analysis and created documentation for other business units, as requested, including HR.
Charted business process and work flow using Visio.
Wrote or revised most of the technology wiki in Confluence, coordinating with subject matter experts and management.

Confidential

Writer

Responsibilities:

Responsible for writing and editing multiple projects with varying deadlines, often with multiple documents.
Coordinated remotely with subject matter experts and content
Monitored the approval cycle and published final documents to the procedures portal.