Senior Technical Writer Resume Santa Clara, CA - Hire IT People

SUMMARY:

15+ years of experience in software, hardware, and process documentation covering installation, information security, configuration, end - user, API, SDK, and administrator guides.
Used Git and standard dev tools.
Experience documenting networks, databases, CMSs, mobile (iOS and Android), and financials.
I have been a wiki (Confluence) and blog administrator.
Have also done training, online help and videos, graphics, marketing collateral, and UI content.
I am trained in Agile and ITIL.
I have UI design, i18n and L10N, XML, HTML, PCI, and project management experience.
Used AWS and related cloud technologies. Docker experience.

TECHNICAL SKILLS:

FrameMaker and full Adobe suites. I have solid DreamWeaver, RoboHelp, XML, HTML, and Linux skills. Have supported Java, JavaScript, Swagger, Swift, Python.
Acrobat, Adobe Creative and Technical Suites, AuthorIT, Bitbucket, Bugzilla, CA Technologies GRC Manager, Captivate, Confluence, CVS, DreamWeaver, FrameMaker, Git, Confidential DevTools, Illustrator, InDesign, JIRA, Madcap Flare, oXygen, Perforce, PhotoShop, Rational Rose (UML), RoboHelp, SalesForce, SnagIt, SourceSafe, Sublime, Visio, WebWorks.
Experience with many wikis and some experience as wiki administrator.

WORK EXPERIENCE:

Senior Technical Writer

Confidential, Santa Clara, CA

Responsibilities:

Created documentation for Docker engineering and DevOps teams.
Managed API and SDK material for web applications.

Content Development Manager

Confidential, Redwood Shores, CA

Tools: used: Drupal CMS, Confluence/JIRA, Madcap Flare, DITA, OpenStack, Git, AWS, Python, Xcode

Responsibilities:

Provided documentation and support for DevOps and UX teams.
Managed API and SDK for web and iOS and Android mobile applications.

Senior Technical Writer

Confidential, Mountain View, CA

Tools: used: Confidential DevTools

Responsibilities:

Provided documentation and UI support to Confidential Developers portal team.
Supported the Confidential API portal, including the portal UI and API documentation.
Helped engineering and Confidential Cloud teams with documentation and UX.

Senior Technical Writer

Confidential, San Jose, CA

Tools: used: Adobe Creative Suite, Balsamiq, MS Office, SharePoint, Wiki, SnagIt, Slack, JavaScript, Android Studio

Responsibilities:

Supported internal and external OpenStack content for Confidential Cloud Services.
Provided editorial, content, and graphics for the UI, Ux, and user documentation teams.
Created online demonstration content, datasheets, and supported CIS.

Senior Web Content Writer

Confidential, San Francisco, CA

Tools: used: Adobe Suites, MS Office, Madcap Flare, DreamWeaver, WordPress, SharePoint, SalesForce

Responsibilities:

Migrated Movable Type platform to WordPress CMS.
Created content, graphics, and editorial for product documentation.
Managed web portal content for Confidential ; created developer API and SDK guides.

Senior Technical Writer

Confidential, San Francisco, CA

Tools: used: Balsamiq, Madcap Flare, FrameMaker, Captivate, Confluence, JIRA, Visio

Responsibilities:

Worked with Android and iOS teams to implement user-based UI improvements.
Managed documentation and graphics project for mobile software platform.

Confluence Administrator/Technical Writer

Confidential, Washington, DC

Tools: used: Confluence/JIRA, PhotoShop, CVS, SOAPUI

Responsibilities:

Provided support for transition to ITIL-based documentation environment.
Managed division-wide Confluence instance for Agile/SCRUM engineering environment.

Senior Technical Writer

Confidential, Santa Clara, CA

Tools: used: FrameMaker, MS Suite, SharePoint, SalesForce, Subversion, RoboHelp, oXygen

Responsibilities:

Created documentation for FrameMaker to DITA/XML conversion and changeover.
Edited UI, did API and SDK documentation, release notes.

Senior Technical Writer

Confidential, Menlo Park, CA

Tools: used: RoboHelp, MS Office, JavaDoc, ClearCase

Responsibilities:

Designed and delivered product and UI content and API and SDK documentation.
Supported localization and internalization services, worked with external vendors.

Senior Technical Web Writer

Confidential, Mountain View, CA

Tools: used: MS proprietary, RoboHelp-like tool, MS Suite, SourceSafe

Responsibilities:

Edited UI, did API and SDK documentation, release notes.
Worked on product documentation content and provided support to UI.

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Senior Technical Writer Resume

Santa Clara, CA

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