SUMMARY:

I’ve worked as a Contractor and FTE for 15+ years as a Technical Information Management professional. My core competencies are in Information Security, writing Installation and Configuration Guides, conducting Product and Process Analysis and Training. I have analyzed business processes and written deliverables that recommend consistent operations and compliance procedures resulting in best practices for the IT staff.

AUTHORING TOOLS AND GRAPHICS APPLICATIONS:

Adobe Creative Suite, Windows Office Suite, Confluence, Wikis, Adobe Frame Maker, Madcap Flare, DITA/XML, HTML 5, PDF, Documentum, DRUPAL, SharePoint, Jira, RoboHelp, Articulate, Captivate, Lectora, Visio, Gliffy, OmniGraffle, SnagIt, Pages, Radar, Espresso and KeyNote.

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Interviewed SMEs to collect internal customer data PCI and PII data requirements for the 2017 Security Training and Awareness Program
• Updated internal security specifications for the 2018 Security Training and Awareness program with revised security topics
• Collaborated with developers to discuss multi - factor authentication issues to write articles in the Security Communications Calendar

Senior Technical Writer

Confidential, Pleasanton, CA

Responsibilities:

• Updated the User Guides for Confidential Visual Diagnostic Instruments and Products
• Expanded data management workflows to access and archive patient medical records, previous examination results, refractive measurements, diagnostic images and prescriptions.

Senior Technical Writer

Confidential, South San Francisco, CA

Responsibilities:

• Used NetBrain and Visio to update network diagrams in buildings on the SSF and Bay Area Genentech campuses.
• Uploaded network diagrams to the Project Library for access by all developers.

Senior Technical Writer

Confidential, San Francisco, CA

Responsibilities:

• Interviewed SMEs to update network diagrams in alignment with changes to SailPoint components used by the Identity and Access Management Systems Engineering Team.

Senior Technical Writer

Confidential, Folsom, CA

Responsibilities:

• Revised benefits and operating procedures in monthly and quarterly publications that described how the County office staff should implement upgrades to California’s Welfare Programs and the 2010 Affordable Care Act.

Senior Technical Writer

Confidential, San Francisco, CA

Responsibilities:

• Updated a knowledgebase by writing information security and process documentation.
• Interviewed SMEs to facilitate sharing data with clients about 3D product design and fabrication software in the cloud using desktop, web and mobile devices.

Senior Technical Writer

Confidential, San Leandro, CA

Responsibilities:

• Drafted specifications for developers to implement new features on the ATM user interface that addressed requirements of the Americans with Disabilities Act.

Technical Writer

Confidential, San Francisco, CA

Responsibilities:

• Documented APIs used by developers to build backend user experiences for the Play Station 4 online store.
• Interviewed subject-matter-experts to capture development procedures
• Developed a training manual for graphics developers to format and catalog media from global vendors

Technical Writer

Confidential, Cupertino, CA

• Wrote network security guidelines and policies to protect retail transaction data
• Defined configuration baselines for the Network Security Team
• Edited OmniGraffle flow diagrams for a PCI DSS (Payment Card Industry Data Security Standards) audit.

Technical Writer

Confidential, Foster City, CA

Responsibilities:

• Collaborated with HR to update Onboarding Procedures, ADDIE Processes and Best Practices
• Wrote a Developers’ Guide for backend Search Engine Marketing processes interpreting Java and JavaScript.

Technical Writer

Confidential, Campbell, CA

Responsibilities:

• Built a knowledgebase from verbal transfers about data mining storage and Information Security policies that included Java, C++, Python and/or JavaScript.
• Wrote use cases to automate manual processes that evaluated new applications against security guidelines.

Technical Writer

Confidential, Brisbane, CA

Responsibilities:

• Documented E-commerce network operating center processes in an online knowledgebase
• Automated Help Desk processes to auto-dial phone numbers and auto-send scripted emails

Marketing Analyst

Confidential, San Ramon, CA

Responsibilities:

• Analyzed new products and services using focus group feedback and surveys to write recommendations
• Identified test markets to promote consumer awareness

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Built the original Trinipedia Knowledgebase of product outlines, schematics, test plans and test cases using Confluence.
• Authored a Cloud Computing User’s Guide for an SDK to help users test and monitor new software applications.

Technical Writer/Trainer

Confidential, Redwood Shores, CA

Responsibilities:

• Wrote a Global Customer Relationship Management User Guide for a SQL-based application used by Confidential ’s Marketing, Sales and Finance divisions.

Technical Writer/Trainer

Confidential, Palo Alto, CA

Responsibilities:

• Authored a custom Radiology Information System Management Users Guide for ( Confidential ’s Centricity RIS-IC).
• Developed role-and-task-specific CBT modules to train the Radiology staff in HIPAA compliance

Writer/Editor/Grant Writer

Confidential, Santa Barbara, CA

Responsibilities:

• Collaborated on cross-organizational project to write a chapter in “Telementoring at a Distance,” by Confidential Kochan, (2005) for distance learning programs.

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Project Coordinator for documentation projects for engineering teams .
• Authored Installation and Configuration Guides for 12000 Gigabit Switch Routers.
• Trained 3 virtual teams to write work procedures for a new business unit.