SUMMARY:

• Over 20 years’ experience documenting APIs, SDKs, middleware, and software, and writing for technical audiences.
• Work from product/code testing, research, interviews, and/or communication with local or global teams.
• Concise and precise presentation of complex concepts, targeting specialized and/or wide audience.
• Focus on document structure, using advanced writing techniques to make information recognizable and accessible.
• Documented innovative and groundbreaking technologies that both support and use SaaS and PaaS.

TECHNICAL SKILLS:

DTP and HAT : Asciidoctor, Sphinx - doc, Markdown, Jekyll, oXygen, Frame+SGML, Arbortext, DocBook, LaTeX, Word, PPT, OOffice , Doxygen, Bootstrap, Confidential, WebWorks, JavaDoc, AuthorIT, Lotus Suite

Graphics and Video: Omnigraffle, Visio, Snagit, JASC PSP, Photoshop Elements, Movavi, Captivate, Snagit

OS : Mac OSX, Windows 3.1-10, Ubuntu Linux, DOS, UNIX, Solaris, AIX, AS/400, AmigaDos

Languages : HTML, XML, Python, C++ (design patterns), C#, Java, JavaScript, Framescript, perl, C

Protocols: DSML, YANG, RAML, DITA, REST, JSON, AJAX, SOAP, SAML, YAML, LDAP, PKI, MQ

IDEs : Sublime Text, Emacs, vi, xCode, Eclipse, MS Visual Studio for C++ and .Net, BEA WL, Borland

Versioning : Git, Perforce, SVN, CVS, EasyDITA, VSS, Astoria, ClearCase, Documentum, Star Team

EXPERIENCE:

Confidential, Sunnyvale, CA

Principal Technical Writer

Responsibilities:

• Re-wrote and updated mission-critical documentation for services used by most internal software developers.
• Created materials and provided to writers and software developers in tools and procedures.

Confidential, San Francisco, CA

Principal Technical Writer

Responsibilities:

• Re-wrote and updated mission-critical documentation for services used by most internal software developers.
• Evaluated documentation lifecycles and made recommendations that resulted in improved communications.
• Coached team members in writing effective posts that appear publically.

Confidential, Mountain View, CA

API Documentation Specialist

Responsibilities:

• Initiated design and implementation of Swagger-to-Asciidoc process that automates API docs build with the associated developer guide, customized the output, and edited docs for RESTful and gRPC interfaces.
• Collaborated with testers in testing workflows and strategizing improvements to the developer experience.
• As an Automation Strategy Group member, made recommendations for emerging efforts at API docs automation.
• Trained staff writers in using open source tools and techniques and in procedures for documenting RESTful APIs.

Confidential, Cupertino, CA

Principal Technical Writer

Responsibilities:

• Worked with managers, developers, and software architects to address the needs of varied, internal developer teams.
• Created and tested onboarding tutorial, developer guide, configuration and (including instructions for creating and using RAML and YAML) for Continuous Integration, keeping up-to-date with two-week sprints.
• Maintained, updated and added custom formatting to single-sourcing implementation of Sphinx-LaTeX.
• Gave presentations on writing techniques at Brown Bag lunch and at seminar to diverse, cross-functional groups.

Confidential, San Francisco, CA

Principal Writer

Responsibilities:

• For major and minor releases, updated and added sections, and wrote new RESTful API guide for a set of Install, Admin and Developer guides documenting messaging policy workflow engines (the heart of spam detection).
• Worked in Confidential using Oxygen and fixed ANT builds for DITA-to-pdf and DITA-to-Online Help.

Confidential, Mountain View, CA

Principal Technical Writer

Responsibilities:

• Dynamically restructured, rewrote, and updated internal site documenting developer tools, APIs, technical standards and data design needed by 100+ internal teams of mostly python developers, for recording and accessing vital data.
• Directly interacted with developers during the entire project to ensure their technical needs were addressed.
• Provided assistance, mentorship, and coaching on writing and communications skills to developers and managers.

Confidential, San Jose, CA

Principal Technical Writer

Responsibilities:

• Updated Axiom Path Manager and Replication guides for storage admin and system admin audiences.
• Worked with complex filtering process in XML/ Confidential for single-sourcing of platform-specific output.

Confidential, San Jose, CA

Principal Technical Writer

Responsibilities:

• Using specifications, product testing and un-commented code, planned, designed, wrote and updated pre-alpha versions of developer guide, install/deployment guide, and end-user guide for cloud-based products.

Confidential, Santa Clara, CA

Senior Information Architect/Writer

Responsibilities:

• Authored material to assist writers in applying Confidential standards in Structured Frame for new content model.
• Trained lead writers in content issues and facilitated cross-cultural communication during tools conversion process.
• Debugged in-house tools for Frame to XML conversion while updating Tiered Storage Manager documentation.

Confidential, Sunnyvale, CA

Senior Information Architect

Responsibilities:

• Wrote and maintained mobile WebUI API documentation directly in code base.
• Strategized Developer infrastructure for Ecosystem and Market Development teams on four continents.
• Planned and assisted with migration of documentation to XML/ Confidential from two separate legacy source repositories.
• Designed overall doc set structure and templates for single sourcing, adhering to localization standards.
• Planned SDK documentation for native Linux Mobile OS and supported incoming writers for this project.
• Tested prototype versions of tools, for installation, configuration and application development using Confidential .

Confidential, San Diego, CA

Principal Technical Writer

Responsibilities:

• Developed standards for docs of transportation systems R&D technologies and implemented AuthorIT for delivery.
• Wrote and updated research results, systems specifications, and manuals.

Confidential, San Jose, CA

Senior SDK Writer

Responsibilities:

• Planned and executed conversion of documentation from external source to meet Cisco standards.
• Restructured doc set aimed at engineering and system administrator audiences, including architectural concepts, development procedures and API materials, for a new Web Services monitoring/management product.
• Tested and documented Confidential procedures for working with back end servers.

Confidential, San Francisco, CA

Senior Tech Comm Specialist

Responsibilities:

• Created and updated print documentation and online help for innovative new products and prototypes that use applied game theory for finance industry analytics, including Confidential procedures for adding customized security.
• Improved UI both by making recommendations to Engineering and editing UI content directly in java and javascript.

Confidential, Sunnyvale, CA

Lead Technical Writer

Responsibilities:

• Re-structured documentation for APIs, Confidential and GUI tools for Platform Engineering, adhering to Confidential standards.
• Analyzed single sourcing tools and i mplemented single sourcing solution.
• Facilitated interdepartmental effort and created map of engineering processes for developing server-side applications.

Confidential, Emeryville, CA

Senior SDK Writer

Responsibilities:

• Using interviews and code, wrote Developer's Guide and Doxygen API for partner SDK.
• W rote downloadable Help systems for client applications and prepared content for localization.
• Revised full set of product requirements forms and templates and assisted with implementation of their use.

Confidential, San Diego, CA

Senior API Writer

Responsibilities:

• During migration of networked application from Visual Basic to C# on .Net, updated API and documented new functions while working with perl script automation to increase efficiency.

Confidential, Sunnyvale, CA

Lead Technical Writer

Responsibilities:

• Planned, designed, wrote and delivered (from scratch) full document sets for Web services management software releases 2.3-3.6, including install, admin and user guides plus Confidential procedures and API .
• Participated in UI design, edited UI content, tested single sourcing strategies, and assisted in strategic planning.
• Wrote white papers and data sheets; managed, trained, and mentored novice writer.

Confidential

Independent Writer

Responsibilities:

• Conducted independent research and wrote articles, reviews and ESL lessons, instructed Chinese writers.

Confidential, Redwood City, CA

Senior API Writer

Responsibilities:

• Using specifications and interviews, updated, re-structured, and added content to the Confidential javascript extensions guide for the first MX release, and coordinated content authoring with localization managers.
• Re-wrote introductory chapters, targeting and responding to the highly involved extension developer community.
• Designed and tested code samples to illustrate key concepts for the developer audience.