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Senior Technical Writer Resume

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Sunnyvale, CA

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SUMMARY:

Senior Technical Writer with experience writing for both end users and system administrators. Seven years experience using XML - based authoring tool, Arbor Text, Epic Editor.

TECHNICAL SKILLS:

  • Arbortext Epic Editor (XML-based)
  • Confidential
  • Wacom Tablet and
  • ArtRageLite
  • Project Management
  • WordPress (HTML-based)
  • Usability
  • Source Control
  • FrameMaker
  • Adobe Acrobat
  • TCP/IP
  • Robohelp/RoboHTML
  • Microsoft Word
  • Networking Storage
  • Confidential introductory courses (IFUN and JRAD)
  • Content Management
  • Creating a Graphic Novel
  • NetWorker (Backup and Recovery Software)
  • Lifecycle
  • Creative Writing
  • SQL
  • Managing Conflict
  • Memoir Writing
  • Usability Testing
  • Toastmasters

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Senior Technical Writer

Responsibilities:

  • Belonged to the team of writers responsible for producing the documentation for Confidential ’s first switch.
  • We pioneered the use of XML desktop publishing software at Confidential and created the first topic-based documentation for the company.
  • My first project was to document the virtual chassis product, a combination of hardware and software that allowed multiple switches to operate as a single more powerful switch. Over the course of several years, I wrote about a variety of software designed to improve network security and efficiency (such as 802.1x authentication, and MPLS)

Confidential, Cupertino, CA

Writer and Manager

Responsibilities:

  • Wrote online help for a network management graphic user interface
  • Responsible for documentation of backup and recovery software products.
  • Wrote manuals and cross-platform online help for web-based management program.
  • Led initiatives on usability testing and improving error messages.
  • Introduced inclusion of writers as part of team developing user interface/wizard.

Confidential, San Jose, CA

Manager

Responsibilities:

  • Within first 4 months, recruited, trained, and led an international team to provide online HTML help and manuals for wireless internet appliance client and server products.
  • Supervised design and production of Confidential ’s first consumer-oriented, end-user documentation

Confidential, Menlo Park, CA

Manager

Responsibilities:

  • Established new, user-friendly, HTML format for Release Notes and Documentation notes, employing single sourcing (Adobe FrameMaker and Quadralay WebWorks Publisher).
  • Managed initial documentation release of product line received in a company acquisition. Successfully produced documentation set consisting of 13 manuals, online help, and release notes on schedule.
  • Initiated plan to improve usability of newly developed web-based administration tool.

Confidential, Cupertino, CA

Writer and Manager

Responsibilities:

  • Planned and wrote online help and manuals for end-users. Software included email, web browser, FTP, terminal and printer emulators.
  • Worked effectively with Russian-speaking and Hebrew-speaking developers both remotely and onsite in Israel.
  • Helped to recruit and train new writers.

Confidential, Cupertino, CA

Writer

Responsibilities:

  • Wrote and programming manuals, system generation and monitoring guides for various data communications products and coordinated other wide area network projects.
  • Mentored 3-5 less-experienced writers.
  • Initiated program to get customer feedback through visits to customer sites and focal groups.

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