OBJECTIVE:

To seek a technical writer or course developer position.

SUMMARY:

• Over 20 years of technical writing experience, including API docs, user guides, admin guides, web help pages, training videos and podcasts.
• Experience designing, developing and creating training materials.
• Working with wiki systems (Confluence) and CMS (Joomla, Drupal).
• Complete video production, including storyboarding, dialog scripting
• Knowledge of Hadoop, MapReduce, HBase, data analytics, Docker, Kubernetes
• Read and understand C/C++, SQL, Java 8, Pascal/Delphi, and JavaScript.
• Worked in waterfall and agile environments.

EXPERIENCE:

Technical Writer

Confidential, Mt. View, California

Responsibilities:

• Working as a contract technical writer in the Developer Education group.
• Writing internal developer documents and web - based content using markdown language.

Technical Writer

Confidential, San Jose, California

Responsibilities:

• Working as a contract technical writer in the Confidential Services group, documenting API, SDK and UI functionality for a new Confidential Machine Learning-based product.
• Worked with Java 8, Apache Kafka, Hadoop, Docker, and Kubernetes.
• Using CA Rally to track agile user stories.
• Used GIT and Confidential as doc repository.

Technical Writer

Confidential, San Jose, California

Responsibilities:

• Worked on a technical writing team to provide technical content for Internal Confidential staff to educate and respond to external customer business requests.

Technical Writer

Confidential, Sunnyvale, California

Responsibilities:

• As a technical writer, researched topics and technologies to understand business processes and systems for online retail ( Confidential ).
• Also involved communicating with teams in remote geographical locations and time zones.
• Worked with Confluence wiki, Office365 and MS-Visio for creating technical network topologies and diagrams.
• Working with business processes, REST API and web technologies.

Course Developer/Technical Writer

Confidential, Sunnyvale, California

Responsibilities:

• As a course developer, involved with product managers, marketing, and sales engineering to develop instructor-led and online/interactive product training classes.
• Use of FrameMaker and PowerPoint to create student and instructor guides.
• Use of other tools like Adobe Captivate, Camtasia Studio, and Articulate to create computer-based training ( Confidential ) materials, including voice-over context-sensitive scripts read by professional voice-over person.
• Worked with Perforce document system.

Sr. Technical Writer/Course Developer

Confidential, San Jose, California

Responsibilities:

• Working in the Data Management (DM) team on creating and modifying computer-based training modules for on-line training and class use.
• Using Adobe Captivate, Camtasia Studio, MS-Office 2010 suite, MS-Publisher, plus other tools.
• Working with R, Python, SQL, Hive and Pig languages.
• Also using Hadoop in two Cloudera CDH34A 600+ node clusters. Used OmniGraffle drawing tool with MS-Visio.

Sr. Technical Writer

Confidential, Redwood City, California

Responsibilities:

• Working in a startup environment to create and document internal and external documents for the company’s home security devices.
• Including interviewing of engineers, marketing and product management staff, testing of devices.
• Using MadCap Flare v8, MS-Office, JIRA, Confluence wiki, SVN, Android SDK tools.
• Producing PDF, MS-Word and HTML-based output.

Sr. Technical Writer/Trainer

Confidential, Cupertino, California

Responsibilities:

• Working in a startup environment to create and document internal and external documents and web content for the two main products the company produces.
• Interviewing engineers, testing and using the products at Alpha and Beta stages, including GA releases.
• Involved in creating videos for product training and marketing purposes that are now on the company’s web site and Confidential ’s AWS web site for viewing.
• Using Camtasia Studio, SnagIt, MS-Office Suite, MS-Expressions Web Studio, Adobe Acrobat and DreamWeaver CS5.
• Working with Joomla 1.5 for web site content management and content.
• Working with Hadoop, Cloudera, Confidential EMR/S3, Pig, Hive and Big Data.
• Using GitHub as a document repository system.

Sr. Technical Writer

Confidential, Palo Alto, California

Responsibilities:

• Working with IT operations and networking staff to create internal policies, process and procedural documents, both printed and web-based.
• Web-based documents and content used MS-SharePoint and included administration, setup, configuration and updates of site pages.
• Use of MS-SharePoint to distribute and manage documents.
• Creating InfoPath 2010 interactive forms.
• Created on-line internal channel on Confidential Academy/SharePoint for entire company to view training videos.
• Providing mentoring and supervision to junior-level writer. Use of MS-Visio, MS-Office 2010, MS-Visual Studio 2010 and MS-Silverlight v4 to create, edit and modify documents and animated training materials.
• Creating basic Windows 7 Mobile phone applications using Visual C# and Silverlight 4.