OBJECTIVE:

A proven leader in the Information Technology, Engineering, Entertainment, and Health industries, efficiency - driven, and goal oriented, I am seeking a challenging opportunity to provide software user documentation project deliverables where my advanced skills, education, extensive on-the-job training, and many years of experience can be fully utilized.

SUMMARY:

• Proficient in design, layout, and format of technical software and hardware documentation (.doc or .xml)
• Creative design for new or conversion of existing documentation to online help
• Extensive knowledge in copyediting and proofreading for consistent quality
• Mastered style sheet template design and management for SOPs
• Ability to capture or create/modify computer graphic images for document incorporation
• Skilled in research and analysis of solutions for information problem solving
• Provide end-user perspective to Product Development to reduce customer-service issues
• Perform detailed software testing, quality assurance, and consistency of GUI jargon for developers

COMPUTER/TECHNOLOGY SKILLS:

• Adobe Acrobat X Professional/Distiller
• Adobe Framemaker 7.1
• Adobe InDesign CS5
• Adobe Photoshop CS5
• Adobe RoboHelp 9
• Atlassian Jira/Confluence
• Camtasia Studio 5.1
• Eclipse
• IBM Rational ClearCase
• Linux
• Microsoft Office Suite 2016
• Microsoft Publisher 2016
• Microsoft Sharepoint
• Microsoft Visio 2016
• Snagit 11
• Tagtool (Arbortext Editor 5.3)
• VersionOne
• Wiki
• Windows 10/Mac OS X
• WordPress

PROFESSIONAL EXPERIENCE:

Confidential, Beverly Hills, CA

Technical Writer

Responsibilities:

• Updated Information Technology security compliance documentation using a newly designed style guide for the Information Security Program associated with corporate IT operations.
• Collaborated with IT operations subject matter experts to determine gaps and processing handoffs in department security compliance documentation for future update based on the acquisition of Confidential by NBC Universal.

Tools: MS Office 365, Snagit, Atlassian Jira, Acrobat Pro

Confidential, El Segundo, CA

Technical Writer/Editor

Responsibilities:

• Created/updated end-user software user guides, API documentation, and field service documents for a content management and workflow processing system which ingests and distributes movie and television series titles for content aggregators, broadcasters, and TV operators. This role involved detailed updates for text, images, and tables for XML-based files to match current GUI design, functionality, and processes associated with multiple application modules.
• Collaborated with UX team members and IT partners on developing content using Agile methodologies in accordance with the SDLC for each software release and developed technical documentation accordingly.
• Performed formal detailed technical (peer and SME) and product (stakeholder) reviews of all documentation related to the current software iteration using corporate-established grammar rules, word regulations, and style formatting requirements.
• Provided extensive knowledge transfer to technical documentation and development teams in support of company-directed software development transition to team based in Guangzhou, China.

Tools: Tagtool, MS Word, MS Excel, Snagit, VersionOne, Atlassian Jira, Wiki, Eclipse, Acrobat Pro

Confidential, El Segundo, CA

Technical Writer and Editor

Responsibilities:

• Provided technical and editorial assistance for the creation of IT security policies and procedures.
• This effort was performed in support of a company wide effort to educate employees concerning secured proprietary data, encryption, and general common sense associated with the sharing of private company information using multiple forms of media (internet, email, etc).
• Created new company style sheet template that was incorporated into new and existing documentation.

Tools: MS Word, MS Excel, MS Visio, Snagit, Adobe Acrobat Professional

Confidential, Los Angeles, CA

Technical Writer

Responsibilities:

• Created new software and hardware user manuals for an asset tracking system, general purpose input/output ( Confidential ) interface device, and space time array receiver ( Confidential ) system that utilizes passive radio frequency identification (RFID) technology for monitoring of tagged assets.
• Performed content and file extraction/conversion and posted all updated documentation to the company wiki system.
• Updated the company style sheet template to a more professional design that was incorporated into new and existing documentation.

Tools: MS Word, MS Visio, Wiki, Snagit, Adobe Acrobat Reader

Confidential, Downey, CA

Technical Writer

Responsibilities:

• Created online help desk level procedure documents (using Adobe RoboHelp) for training of Claims Adjusters/Cost Containment users of new Windows-based Claims system applications that is replacement for mainframe legacy system.
• Interfaced with SMEs and performed detailed analysis of business analyst templates and process flow diagrams to perform discovery of user-level processes for in corporation into online help training documentation.

Tools: MS Word, Adobe Robohelp, Snagit

Confidential, Los Angeles, CA

Technical Writer

Responsibilities:

• Updated software user guide with style, formatting, policies, SOPs, and role-based technical how-to-use software functionality changes for a human resources applicant tracking, employee job acceptance, and onboarding/offboarding web application.
• Created new HTML-based online help system for same web application.

Tools: MS Word, Adobe Robohelp, Snagit, Adobe Acrobat Reader

Confidential

Technical Writer

Responsibilities:

• Created new software user guide for a digital content management system portal interface software application. This application is used to select media assets for a particular configuration of an aircraft In-Flight Entertainment system (IFE) for deployment to various airline application servers.
• Analyzed developer engineering design documentation for use in developing documentation deliverable.

Tools: MS Word, Snagit

Confidential, Glendale, CA

Technical Writer

Responsibilities:

• Created new software user manual with gaming regulatory requirement content for a network software application used by casinos to create promotions and campaigns for the purpose of enticing customers to continue to play Confidential their casino or through casino-based web sites.
• Created new hardware installation guide and updated an existing operator and technician manual for in corporation of a ticket printer data logging interface device into casino-based electronic gaming machines.

Tools: MS Word, MS Excel, Snagit, Adobe Acrobat Reader

Confidential, Los Angeles, CA

Technical Writer

Responsibilities:

• Created new user guide for an intranet web-based software application used by Farmers insurance agents, product managers, and various IT management personnel to establish, update, and compare home and auto insurance rates.

Tools: MS Word, MS Excel, Snagit

Confidential, Irvine, CA

Technical Writer

Responsibilities:

• Created user documentation for inclusion in a multi-author online help system consisting of overview, SOPs, hyperlink references, and field descriptions associated with the SDLC of a web-based County Judicial Court System software application.
• Performed UI validation testing of County Judicial Court System software application in support of software developers to ensure quality assurance and accuracy of design documentation.
• Created new help topics as the final documentation deliverable for above noted documentation.

Tools: MS Word, MS Excel, Snagit, Robohelp