SUMMARY:

• Seasoned technical writer with extensive experience creating quality documentation that is on time:
• Conveys complex information clearly and concisely to end users, administrators, and developers.
• Works with product management and development teams to define feature requirements and implementation using agile development methods.
• Creates online documents and help systems using using authoring tools such as Arbortext (SGML), FrameMaker (XML), WebWorks, and DreamWeaver
• Installs and configure software for task analysis and document testing on VMware, Windows. Solaris, and Linux.
• Understands HTML, CSS and JavaScript programming concepts for better communication with developers.
• Facilitate team problem solving with an emphasis on reaching consensus..

PROFESSIONAL EXPERIENCE:

Staff Softwre Technical Writer

Confidential, San Ramon, CA

Responsibilities:

• Wrote new overview and task documentation from background research, specifications, and interviews for front - end developers.
• Documented REST APIs and user interface components as end-to-end developer tutorials.

Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

• Authored online help for cloud-based data analytics tools for advertisers and publishers to manage their online ad activities.
• Updated the REST API developer documentation for a data analytics tool.
• Collaborated with the localization team to ensure that US English version met guidlines for translation into multiple locales .

Senior Technical Writer

Confidential, Pleasanton, CA

Responsibilities:

• Researched and documented user, administrator, and developer documentation and online help for a cloud-based IT service management solution for Microsoft .NET enterprise customers.
• Worked with development and QA teams to install and configure software builds for task analysis and document testing following agile development processes.

Senior Information Developer

Confidential

Responsibilities:

• Documented migration tasks from previous releases to the current version of an IT application suite as they were being implemented and tested.
• Updated developer and administrator documentation to reduce technical support escalations by validating user task and reference information with current software builds.
• Helped plan and implement migration of online documentation from Documentum to Confluence content management systems.

Principal Technical Writer

Confidential

Responsibilities:

• Worked with developers and system engineers to document executing Java applications in virtual environments (such as VMware vSphere and Linux KVM).
• Updated hardware installation and configuration manuals for a Java Virtual Machine hardware appliance.
• Planned and implemented a transition in documentation strategy from manuals to topic-oriented articles as part of an agile development project using a content management system based on wiki software and PDF files.

Senior Technical Writer

Confidential, Santa Clara, CA

Responsibilities:

• Authored blog articles and screencasts so that developers and administrators could add social networking features (based on the Open Social standard) to existing web sites.
• Researched and created REST API documentation so that developers could add social networking features (based on the Confidential standard) to existing web sites
• Worked with product support teams to create developer, administrator, and end user documentation that reduced technical support escalations.
• Planned and implemented a strategy to contribute documentation to the Liferay 5.0 community wiki which became the Glassfish Web Space Server.
• Worked with developers to create white papers that described the issues and solutions for Web services development and deployment.

Senior Technical Writer

Confidential, Santa Clara, CA

Responsibilities:

• Coordinated a team of writers across multiple locations to meet project schedules and create single-source for Confidential and HTML files.
• Documented planned J2EE enhancements to the original Confidential VisualCafe product (based on the engineering specifications) for a more sophisticated developer audience that required that conceptual, reference, and task information be written from scratch.

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Led a team of writers to meet project schedules and create single-source for hardcopy, Confidential, and HTML files.
• Researched and documented a Confidential protocol implementation for user authentication and authorization integrated with X.500 directory services.
• Researched and documented a Internet Caching Protocol (ICP) implementation for hierarchical caching of Web content integrated with X.500 directory services.
• Researched and documented Ethernet TCP/IP configuration for ICP and Confidential services.

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Researched and wrote administrator and user documents to install, configure,and customize document imaging software.
• Researched and created API documentation for imaging applications.

Senior Technical Writer

Confidential, Cupertino, CA

Responsibilities:

• Researched and wrote manuals that made it possible for developers to migrate software from the Confidential 68000 to the Confidential PowerPC microprocessors