SUMMARY:

Veteran Technical Writer, Content Developer, Publication Consultant and all - around Documentation Specialist, Gary produces and delivers nothing less than hyper-accurate, grammatically precise and visually stunning technical publications.

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Produced 750+-page user / administration guide for the Confidential Healthcare IT Engineering team's Confidential Partners Information Network) Center, an information management and treatment tracking enterprise application for dialysis patients.
• Built help system (SharePoint) used by doctors, nurses and other medical staff members to find instructions and directions for using Confidential Center.
• Produced UI graphics, process flow diagrams, network topology diagrams, infographics and logos as needed.

Technical Writer / Blog Content Designer

Confidential, San Francisco, CA

Responsibilities:

• Produced technical documentation and public-facing blog entries for Confidential (an Confidential Web Services partner).
• Topics were related to cloud data storage solutions, cloud security, data breeches, Amazon Web Services and Confidential Redshift.

Senior Technical Writer / Content Editor (Contract)

Confidential, San Jose, CA

Responsibilities:

• Produced and edited IT services deployment documentation for Confidential ’s ITAI (IT Acquisition Integration) group.
• Collected, organized and migrated over 25 IT Integration Playbooks from varying formats (.XLS, .PPT, .PDF, .HTML, .TXT) to .DOC, Jive and Wiki formats.
• Produced new Integration Playbooks as needed.
• Developed requirements and specifications for Integration Playbook content.
• Created style guide and templates for Integration Playbook continuity.
• Produced process flow diagrams, infographics, and presentations describing Confidential 's lengthy IT integration process.

Senior Content Developer / Media Publications Specialist

Confidential, Felton, CA

Responsibilities:

• Generated, deployed and published web-based content (HTML, CSS, JavaScript, Wiki, blogs) for Confidential Productions.com and clients.
• Produced marketing collateral, sales copy, and other documentation as per client requests.
• Wrote, performed and produced music used in Confidential 's “ Confidential ” TV commercials (2017).

Senior Technical Writer

Confidential, Santa Clara, CA

Responsibilities:

• Designed and produced Product Requirements Documentation (PRD) for " Confidential, " a cloud-based military-grade situational awareness platform accessible to soldiers via custom ruggedized communication hardware.
• Produced product application overview, concept of operation diagrams and marketing collateral.

Technical Writer (Contract)

Confidential, Mt View, CA

Responsibilities:

• Designed and produced application help system, user information portal and knowledge base for Confidential 's “ Confidential, ” a software application that provides hands-free, enhanced voice-activated functionality and cloud-based services to Confidential equipped vehicles (Jaguar / Land Rover).

Senior Technical Writer / Content Editor

Confidential, Mt View, CA

Responsibilities:

• Gathered and edited existing technical content. Developed and produced new hardware infrastructure support and training content ( Confidential Docs, Confidential Sheets), network layout and process flow diagrams (MS Visio), and other deliverables for Confidential 's Infrastructure Design & Engineering team.
• Produced dozens of “Method of Procedures” (MoP), “Standard Operating Procedures” (SOP), “Best Practices” and other how-to guides for performing network infrastructure room audits (mechanical, electrical, IT).
• Created and administered team's Confidential Sites-based intranet site used to maintain network infrastructure documentation and network room audit results.

Documentation Specialist

Confidential, Fremont, CA

Responsibilities:

• Designed and produced detailed network architecture drawings, process flow diagrams, training materials and related documentation for Confidential ’s Professional Services Group and external clients
• Produced over two dozen publications relating to ITIL (Information Technology Infrastructure Library), SDLC (Software Development Life Cycle), virtualization and enterprise datacenter design.
• Authored product data sheets, white papers and patent application documentation for Sales/Marketing team.

Documentation Specialist (Contract)

Confidential, Mt View, CA

Responsibilities:

• Gathered internal knowledge and prepared documentation for Confidential X and their then-highly-anticipated Confidential Glass wearable head-mounted integrated camera system and cloud-based computing device.
• Created Run Book, Best Practices Guide and Standard Operating Procedures that defined datacenter support processes for the upstart Glass Technical Support Contact Center.
• Implemented Glass Technical Support Knowledge Base (via Confidential Sites, GitHub), produced and added new technical documents, illustrations, and network diagrams.

Technical Writer / Graphic Designer (Contract)

Confidential, Fremont, CA

Responsibilities:

• Produced user manuals, training materials, network diagrams and other applicable documents for Confidential, an open-source ERP (Enterprise Resource Planning) system developed internally by Confidential ’s IT Apps group.
• Designed and produced Confidential Administrator’s Guide, Confidential Help, and Confidential Guide.
• Worked with other departments to document and diagram enterprise-wide web services, e-commerce platform, and system integration points.

Content Writer & Editor

Confidential, Mt View, CA

Responsibilities:

• Produced new documentation and edited existing technical content for GHR Engineering - Confidential ’s human resources application development, testing, and support group (Wiki, MS Word, Confidential Docs and Confidential Sites formats).
• Designed and implemented a full redesign of the team's intranet site (via Confidential Sites).
• Produced technical illustrations and GHR process flow diagrams (in MS Visio, Photoshop, and OmniGraffle).

Senior Content Designer / Content Editor / Graphic Designer

Confidential, Alviso, CA

Responsibilities:

• Edited, updated and revised administration guides, manuals and product documentation for Confidential 's set-top-box middleware (software that delivers streaming IPTV video services via broadband networks).
• Produced API (Application Programming Interface) documentation used by 3rd party Java developers to interface with Confidential ’s software.
• Designed and produced network infrastructure diagrams and technical illustrations (Microsoft Visio, Adobe Photoshop).
• Assisted in the refinement of company’s products by documenting defects in UX/UI.

Blog Content Writer (Contract)

Confidential, Santa Clara, CA

Responsibilities:

• Contracted part-time to gather security-related information and write web-based articles and blogs for Confidential 's Security Technical Marketing Group (topics included bot-net protection and intrusion prevention).

Content Editor (Remote Contract)

Confidential, Jacksonville, FL

Responsibilities:

• Contracted (and worked remotely) to edit, update and/or rewrite user manuals and product documentation for Confidential ’s complete line of automated hydraulic swing gate operators.
• Migrated existing Adobe Confidential and PageMaker-based manuals to Adobe InDesign.
• Provided PDF proofs for printing and electronic distribution.

Senior Technical Writer / Graphic Designer

Confidential, San Jose, CA

Responsibilities:

• Produced documents for Confidential ’s Emerging Technologies - Video Deployment Group containing instructions and best practices for deploying Confidential TelePresence HD audio/video teleconferencing hardware solutions.
• Became procedural Subject Matter Expert for deployments.
• Designed and generated UI Help Wiki, Client Communications Guide, Human Resources documents, white papers (InDesign), process flow diagrams and related infographic visualizations (Visio).
• Participated in the physical installation, configuration, and provisioning of Confidential TelePresence video endpoint systems.

User Interface Documentation Writer

Confidential, Alviso, CA

Responsibilities:

• Developed documentation detailing UI behavior and conditions for Confidential ’s high-definition DVR products.
• Edited and revised existing specifications, product requirements and UI design layouts.
• Worked with members of the User Experience (UX) design team, as well as Engineering and Product Marketing groups to identify, validate and document correct UI behavior.
• Provided meticulous Quality Assurance (QA) functionality testing of UI, hardware and network services.

Senior Technical Writer (Contract)

Confidential, San Jose, CA

Responsibilities:

• Managed production of all company technical publications including application requirements, functional specifications, help systems (HTML, CSS, JavaScript), web copy (InDesign).
• Produced administrator-level and developer-level documentation for Confidential Systems’ MEDIASTAFF RMS (Remote Management System), a suite of remote management tools designed to simplify and consolidate the administration of large-scale, interactive, electronic commerce kiosk networks.
• Produced graphics as needed including user interface (UI) designs, process flow diagrams, technical illustrations (Visio), application graphics, logos and icons (Photoshop).