PROFESSIONAL SUMMARY:

• Wrote technical and marketing material (e.g.: User Guides, White papers and Confidential ) for top technology companies including Confidential, Confidential, Oracle and Confidential
• Created engineering documents (e.g.: Admin manuals, Networking and Security procedural guides, API guides, Installation guides, and specifications) for the Java - based tools developed by Confidential, Confidential, and Confidential
• Designed and built Knowledge Base site and articles for several clients
• Produced web content, as well as procedural instructions, for Confidential and Confidential websites
• Designed and built Confidential internal websites for Sales,, Operations and Marketing using Confluence and expertise in JavaScript, HTML and advanced macros
• 15+ years of industry experience in technical writing, project management and business analysis
• Proven success in managing and planning complex projects within deadline
• Highly effective in communicating with engineers to produce documents for a variety of audiences
• Strong recruiting and mentoring skills
• Advanced courses in software development, marketing, and UI design

COMPUTER KNOWLEDGE:

Writing Utilities : FrameMaker, WebWorks, RoboHelp, Confluence wiki, SharePoint, Acrobat, MS Publisher, MS Project, MS Word, Captivate, Camtasia, SnagIT

Graphic Utilities : PaintShop Pro, PowerPoint, PhotoShop, Visio, Dreamweaver, Illustrator

Programming : HTML, XML, Java, JavaScript, C

Operating Systems : Windows/NT/XP/Vista, UNIX, Linux

Version Control : SourceSafe, CVS, Perforce, SVN

Bug/Project Tracking : JIRA, Agile (Scrum), Bugzilla, FogBugz

Google Apps : Google Docs, Sheets and Slides

EXPERIENCE:

Confidential, Foster City, CA

Senior Technical Writer

Responsibilities:

• Created entire document set including Confidential, User Guides and Implementation Guides for each product line (containing IT Security, architecture, database storage and TLS encryption content)
• Created original Marketing and Sales content for Confidential Interactive Mobile Alerts (VIMA), Travel Notification Service, Merchant Locator, and the Portal product lines
• Designed graphics, templates, and architecture flows
• Developed Knowledge Base for product documents (review cycle, legal approval and published documents)
• Wrote Admin and materials and verified the accuracy by testing the applications
• Worked with Engineering, Marketing and Legal team to review content and get final approval within deadline

Confidential, San Jose, CA

Senior Technical Writer/ Wiki Designer

Responsibilities:

• Wrote hardware product documentation and customer facing content including datasheets and Admin guides with Security and network instructions
• Designed and built entire Sales website as well as several department wikis using Confluence/ Zen Foundation requiring expertise in XML, HTML, CSS, JavaScript and advanced macros
• Created site design and content
• Provided, project management and tech support on new wiki tool features and logged in JIRA
• Lead project meetings, initiated document reviews, and conducted interviews with Subject Matter Experts

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

• Produced documents for new product development including Confidential, and User and Admin guides
• Wrote technical content with code samples for System Admin guide, tooling framework spec and Security and Networking procedures
• Wrote web content, product marketing, manuals and demo materials
• Designed graphics using Visio, Photoshop, and PowerPoint
• Created templates and appendices for Glossary of Terms, Acronyms, and FAQ’s

Confidential, San Mateo, CA

Technical Writer/ Business Analyst

Responsibilities:

• Created document suite including Confidential, Architecture Specification and API Guides
• Contributed to business development with ongoing projects and procedural documents
• Managed business, SME and IT interviews to improve internal processes.
• Performed analysis in order to create business cases for projects.

Confidential, Foster City, CA

Technical Writer/ Business Analyst

Responsibilities:

• Collected and analyzed metrics and improved processes
• Wrote UI content and Confidential for Java-based financial product
• Performed analysis on business process for all AP Analysis tool applications
• Wrote product instructions and verified the accuracy by testing the applications

Confidential, Belmont, CA

Senior Technical Writer

Responsibilities:

• Managed product documentation; wrote marketing content, API manuals, and User Guides from inception using PowerPoint, MS Word, FrameMaker, RoboHelp, and Dreamweaver.
• Wrote Admin manuals that included system requirements and architectural diagrams using Visio
• Created new style templates and cover pages for the document sets and converted existing documents using these templates
• Standardized documentation by developing a Style Guide and Glossary of Terms

Confidential, Burlingame, CA

Technical Writer/ Business Analyst

Responsibilities:

• Lead investigation for all project requests; reviewed requirements, test, support and plans to ensure they are in line with business objectives on projects.
• Created FrameMaker document sets from inception through production for web-based products including a Web Code and Content Management product geared for Web Designers
• Defined online documentation delivery strategy and implemented RoboHelp to create Confidential system
• Participated in User Interface and usability workshops to implement a new UI design across product lines

Confidential, San Mateo, CA

Technical Writer/ Business Analyst

Responsibilities:

• Wrote application support procedures including networking and security content
• Analyzed all business controls data to close audit items
• Managed and revised technical and non-technical product information
• Ensured all documentation is in compliance with ISO 9000 and Confidential standards, maintained internal website repository

Confidential, Redwood Shores, CA

Writer/ Business Analyst

Responsibilities:

• Analyzed Alliances business data and procedures in order to implement process improvements
• Created documents and PowerPoint presentations on Oracle’s Web product
• Increased incoming royalty revenue by resolving operational deficiencies
• Worked with Engineering and Operations to meet project deadlines

Confidential, South San Francisco, CA

Technical Writer

Responsibilities:

• Provided publishing services to create diagrams, graphs, and illustrations using Photoshop
• Wrote and revised specifications
• Contributed to product meetings to define product strategy and project plans
• Revised design procedures using FrameMaker on Windows and Macintosh

Confidential, Foster City, CA

Technical Writer/ Business Analyst

Responsibilities:

• Managed a national implementation and rollout of Remote Access Services (RAS)
• Analyzed business requirements and provided use cases for RAS project
• Created User Guides and taught classes on Windows/Exchange/RAS; provided one-on-one of executives
• Provided software/hardware technical support for users