Technical Writer/Business Analyst Resume Baltimore M.D - Hire IT People

SUMMARY

Goal - driven, detail oriented technical writer and editor with a passion for written and verbal communication.
Uses professionalism, ambition, problem-solving skills, and high attention to detail to create technical instructions, process flow charts, procedures, manuals, and documents.
Exceptional writing, editing, and proofreading skills.

PROFESSIONAL EXPERIENCE

Technical Writer/Business Analyst

Confidential, Baltimore M.D

Responsibilities:

Resolves complex user access and other security administration issues
Coordinates production support and maintenance of over 320,000 large-scale business applications
Provides support for troubleshooting of network, hardware, and software issues and resolution with users, vendors and internal service groups
Coordinates user acceptance testing of technology components
Develops and updates user documentation and procedures

Technical Writer

Confidential,Washington D.C

Responsibilities:

Maintains OST’s Process Access Library (PAL) to keep over 140 Standard Operating Procedures current and accessible at all times.
Works alongside Subject Matter Experts (SMEs) to provide documentation for all IT-related departments and teams.
Server, Security, Information Security, Data Management, Quality Assurance, Quality Control, Software Development, Risk Management, and Operations.
Provides support to SMEs who create and maintain HTML databases. Assists in documentation and updating relevant data.
Schedules and holds weekly and bi-weekly meetings to coordinate task-on-arrow sessions with Subject Matter Experts to create quality process flows using Microsoft Visio.
Daily use of graphics software such as Microsoft Visio and Microsoft Publisher.
Works alongside Operations Manager and Quality Manager to assess and analyze Root Cause Analysis documentation for Federal Leads.
Maintains heavy workload under strict deadlines with accuracy and reliability.
Delivers quarterly and monthly data metrics to Quality Manager.
Creates last-minute or high-priority documentation, occasionally directed by the Secretary of DOT and other executives with the Office of the Secretary.

IT Technical Writer and Editor

Confidential, Washington D.C

Responsibilities:

Performed daily research, updating, and editing for FRA’s monthly Cyber Security Circular.
Reported to upper management for policy and procedural updates, such as the Information Systems Security Manager and the Information Systems Security Officer.
Met and coordinated with SMEs to gather information and create SOPs and other relevant documents.
Edited, proofread, and evaluated email correspondence, letters, and other documentation before being sent to directors, secretaries, and other high-level FRA personnel.
Reviewed and updated Master Inventory list.
Created and maintained Security Management documentation and deliverables for the ISSM and ISSO
Updated and revised Privacy Impact Assessments, Privacy Threshold Assessments, and other cybersecurity, security, and privacy-related documentation.
Creates and edits cyber security-related documents, deliverables and procedures with minimal errors.
Records and formats daily and weekly meeting minutes for the IT Director, Regional IT Specialist team, departmental leads, and Networking Group.
Knowledge of FISMA, NIST and other cybersecurity-related publications.
Updated and formatted cyber security new-hire training.

Technical Writer

Confidential,Woodlawn, MD

Responsibilities:

Reduced learning curves for new hires and employees by creating and implementing a user-friendly procedure document for easy reference.
Technical documents were consistently created and submitted well within the allotted time and before assigned due dates.
Assisted team leaders and management with creation of meeting minutes, agendas, status documents, and quick reference guides.
Improved quality of existing documentation by formatting, editing, and adding relevant information.
Created documentation within government standards and guidelines with minimal errors.