SUMMARY:

• Skilled technical writer and proposal manager with focus in cybersecurity, cloud solutions and healthcare IT.
• Adept Confidential multitasking and participating in the technical documentation process to produce clear and accurate deliverables.
• Results - driven and goal-oriented individual with experience providing consulting services to various large and small organizations.
• Seeking remote work opportunity.

JOB HISTORY:

Confidential

Technical Writer/Proposal Manager

Responsibilities:

• Provide consulting services in security technical writing to healthcare organizations.
• Develop and update policies, procedures, user guides, security operations manuals, risk assessments and corrective action plans.
• Create cloud migration plan and process documents.
• Work with Amazon Web Services (AWS) as a partner to deliver cloud hosting solutions in adherence with the cloud adoption framework (CAF).
• Work with customers to migrate data centers to cloud environment.
• Present data migration and AWS storage options and pricing to customers (on-demand vs. reserved instances, S3, Snowball, etc.).
• Develop proposals to secure data in the cloud in adherence with Confidential standards.
• Manage the quality assurance (QA) and review process.
• Assess existing and future state IT infrastructure and practices to align with federal regulations and industry standards and best practices including HITRUST (NIST, PCI, HIPAA, etc.), SOC-1 and SOC-2.
• Prepare clients for Office of Civil Rights, SOC-2 and HITRUST audits, and preformed remediation in accordance with a corrective action plan.
• Perform monthly reporting activities and prepare assessment and milestone documentation for quarterly reviews.
• Use HITRUST Confidential to enter ratings for clients after conducting HITRUST assessments.
• Develop and conduct research for whitepapers addressing IT security practices and vulnerabilities in the healthcare domain to provide industry thought leadership and prevent security breaches.
• Prepare marketing materials for expos and health technology fairs.
• Create and enhanced corporate plans such as disaster recovery plans, quality assurance plans, orientation and plans, etc. to align with client needs.
• Document business processes, workflows, and procedures.

Confidential

Technical Writer

Responsibilities:

• Produced application development and design documentation deliverables.
• Evaluated existing documentation processes and improved upon them.
• Collaborated with project managers and development team to identify milestones and define progress on cloud-based projects.
• Adhered to IT Unified Processes and SDLC as it relates to infrastructure and design and development documentation within Waterfall and Agile projects.
• Performed version control, document management, and used a content management system to upload and edit artifacts.
• Initiated the document review process and approved documents once reviewed.
• Responded to change requests and modified technical documentation accordingly.
• Assisted developers in mapping functional requirements.
• Performed requirements management on cloud-hosted infrastructure.
• Produced traceability reports of design elements including system requirements and application design requirements.
• Created and edit Wiki pages.
• Prepared and presented materials to internal teams.
• Reviewed and certified disaster recovery plan annually.

Confidential

Proposal Manager

Responsibilities:

• Managed the proposal development process for Federal and commercial proposals (IDIQs, RFPs, RFIs, RFQs, Task Order Proposals, etc.) ranging in value from $1.5 million to $20 billion.
• Created proposal management artifacts such as proposal outlines, compliance matrices, proposal schedules, kickoff-meeting presentations, pricing sheets and templates using Excel, Word, Visio and PowerPoint.
• Produced proposal materials defining proposed IT infrastructure using Shipley guidance for submissions and oral presentations.
• Assigned responsibilities to writers.
• Obtained, organized and edited response material from subject matter experts.
• Researched existing proposals for reusable material and sourced product deliverables for clients.
• Participated in strategy and pricing discussions.
• Performed document management and led color reviews via SharePoint.

Confidential

Technical Proposal Writer

Responsibilities:

• For a healthcare IT, bioinformatics firm; contributed to the development of proposals to government agencies, such as HHS, NIH and DoD, for the creation of revolutionary bioinformatics solutions, such as biosurveillance, that utilize social media, cloud technology, gaming-level graphic interfaces and app stores.
• Created case studies of efforts to develop web-based disease management and collaboration tools for physicians and to facilitate clinical trials.
• Interviewed subject matter experts Confidential corporate and remote offices to formulate and update technical responses, case studies, resumes, past performance documents and presentations for government and private sector clients.
• Provided presentation-ready materials using MS Word and Adobe InDesign.
• Assisted in the direction and execution of corporate events.
• Created nomination documents and various marketing materials as part of the Business Development Team.
• Performed document management, organized meetings, took meeting minutes, developed images and charts, collaborated with other writers via MS SharePoint portal and created templates for proposals and other documents.

Confidential

PR/Marketing Writer

Responsibilities:

• Created original editorial material and modified existing material to present to our segmented audience consisting of partner organizations, consumers, the traffic safety community and the media.
• Developed content for inclusion in brochures, fact sheets, reports, presentations and on social platforms.
• Produced web content to disseminate traffic safety messages and improve the public perception of our organization.
• Marketed agency programs and initiatives.

Confidential

Technical Writer

Responsibilities:

• Created material for a web-based, HIPAA compliant government application; developed to recoup funds spent by Medicare and Medicaid.
• Used MS SharePoint to post and pull MS Word, Visio, SnagIt and Adobe documents; creating versions, editing, collaborating and performing document management.
• Gathered, analyzed and composed technical information.
• Participated in milestone reviews and submitted user guide deliverables.
• Created and tested documents for Section 508 compliance.
• Completed various IT security modules and adhered to security and privacy policies.

Confidential

Editor/Tech Writer

Responsibilities:

• Edited and contributed to winning government proposals, such as DOL Integrated IT Services which was valued Confidential $25M over five years and IDIQs such as NOAALink valued Confidential $2.5B over ten years.
• Involved in the full lifecycle of government (RFI, RFQ, RFP, BPA, IDIQ) proposal responses to include the review of RFP requirements for creating outlines, developing compliance matrices, composing proposal volumes such as staffing and past performance, participating in color team meetings and maintaining documents on web-based systems.
• Produced website content to showcase corporate IT capabilities and experience.
• Created, edited for voice, grammar, style, and spelling, and formatted documents such as proposals, corporate mission statements, policy manuals and marketing materials.
• Conducted research to ensure the use of proper technical terminology.
• Interviewed and coordinated with managers, engineers and others to obtain graphics, text and information for proposal responses and technical documents.
• Took meeting minutes, created meeting agendas and managed action items.
• Worked with graphic artists, engineers and writers to develop and edit graphics for various purposes.
• Created PowerPoint presentations and modified project schedules using MS Project .
• Participated in business development by supporting efforts to market IT products and services to clients.
• Participated in ISO process by applying technical writing skills to modify, organize or obtain documents in preparation for audits.

Confidential

Production Assistant

Responsibilities:

• Engaged in public relations and managed promotions .
• Created website content.
• Edited photos using Photoshop.
• Interviewed first responders and wrote brief biographies and summaries of acts of heroism.

Confidential

Emergency Department Registrar

Responsibilities:

• Verified an array of patient identifiers.
• Acquired insurance information and billed insurance companies.
• Trained on and implemented strategies to comply with HIPAA.
• Instructed patients on processes and procedures specific to their situation.
• Performed duties professionally and thoroughly in a fast-paced, high-pressure environment.